Hello everyone.
I purchased this capture card with the hope to be able to seamlessly stream to Discord via OBS projector, however, I am encountering a problem that is preventing me from using it for my needs. I can receive output from the card without any problems, however as soon as I attempt to screen share my OBS scene projector, the capture card freezes. It then goes into idle mode (blinking blue LED) and doesn't return to active mode if I don't unplug and re-plug the USB-C cable. After unplugging and re-plugging, I can stream for a few minutes but the stream freezes again. I tried updating the firmware and using the DHCP tool to see if it affected anything, but I still have the freezing problem. I also thought that the card might be defective so I ordered a replacement but the problem still persists. The interesting thing is that the card freezes as soon as Discord starts to scan for applications, even before actually initiating the screen share. Is there any way I can troubleshoot this problem?
 
 

Hi, my solution was to simply update my motherboard BIOS version. My motherboard model is the MSI MAG X570 Tomohawk Wifi. In the update log for the BIOS, I read that one of the updates feature better compatibility with USB devices. Therefore, I updated and my problem was solved. Hopefully your motherboard model has a similar update as well. Otherwise, I unfortunately cannot provide a different solution. Good luck!