EVGA_JacobF

Here are some of the comments to the questions/concerns. I will continue to update this as I have more info:

Here are a few responses to some of the questions/concerns, I will continue to update this as I have more information.

1. Broken C6 and HPET causing high DPC and ISR latencies.  We are investigating this.
2. S3 mode not always wakeup monitor, after wakeup, fans do not change rpm in smart mode. Need more details here, many factors can impact S3 resume, including bclock, PCI/PCI-E devices, etc.
3. Double pump issue when resetting CMOS. This is normal to reset the clockgen.
4. Speedstep : downclock CPU Mhz is OK but CPU vCore doesn't change. Looking into this.
5. Double-pump/hard reset with Intel Virtualisation enabled in the BIOS. This is expected when VT is enabled.
6. Intel RAID ROM Needs updating to latest ROM. If not possible because of BIOS size, replace bios chip for larger size and send to customers. BIOS size is the wall we have hit now, but we continue to look into alternate solutions.
7. Marvell Sata 3 Bios needs updating to latest to fix RAID & NON RAID speed issues. We are looking into this.
8. JMicron ROM needs updating to latest ROM. We are looking into this.
9. Phoenix ACHI ROM needs updating to latest if available. We are looking into this.

 
Hi Jacob
 
Thanks for the update and we look forward to the continuous updates that will follow.
 
I asked another important question in the original message that has not been answered.
 
There is also a feeling that the recently released E770 X58 Classified 3 board is now seen by EVGA as End of Life and that it will NOT be receiving future updates. Please can you comment on this theory with an official EVGA statement.
 
Please could we have an official statement on this?
 
Many thanks again
 
Topboy

We react passionate because we care. I don't know any other brand in PC arena other than EVGA that has such loyal consumer group.
It would be very unwise to loose such ppl by being ignorant for their requests.
Anyway, if all of us participating on this forum go for another brand - it won't kill EVGA instantly. However, it will ruin the reputation for very long time.
It is enough to post links to this threads on three forums in my country and a lot of ppl would start rethinking their picture about EVGA.
So, EVGA do what you can & want regarding X58 MB BIOS updates, EOL, etc.. It is your business not mine, I'm "just" holding the wallet ;) 
Having hardcore consumers being bitter is not good for any company. 
This is nothing personal against JacobF or other EVGA employees involved on this forums - on the contrary they are the ONLY bright spot in this unpleasant story.
Jacob, thank you for all your personal efforts and time devoted to this community. I hope EVGA management will recognize this.
 
Now, update intel RAID ROM :)
 
M.

martigenEDIT: Just to be clear and in case there's some confusion (please pass on to the mobo team Jacob): Double-pump/hard reset with VT enabled exiting the BIOS is not a problem. One can expect some changes to prompt a hard reset when BIOS settings have changed. The issue is when rebooting (soft reset) by selecting for example 'Reboot' in Windows or Linux. Usually a soft-reset occurs as it should, but with VT enabled a hard-reset (powers off/on) occurs instead. This shouldn't happen (again, no other motherboards suffer this issue with VT enabled) and is clearly an oversight of some sort in the setup of the EVGA version of the BIOS.

Yep, that's clearly not normal and needs addressing...
Good explanation, BTW.

martigen

>EVGA_JacobF

---

 
Firstly, thanks for jumping in Jacob and at least letting us know EVGA is looking at these issues. It is much appreciated.

Secondly:
> 5. Double-pump/hard reset with Intel Virtualisation enabled in the BIOS. This is expected when VT is enabled. 

No, this is not expected. No other X58 motherboard on the market does this, nor even is there any technical reason why this should occur. Whoever told you this is unfortunately talking out of their rear end.

Please fix this.

It's likely a very simple fix to do, too -- but as your customers we don't have access to the same tools and documentation you do.

EDIT: Just to be clear and in case there's some confusion (please pass on to the mobo team Jacob): Double-pump/hard reset with VT enabled exiting the BIOS is not a problem. One can expect some changes to prompt a hard reset when BIOS settings have changed. The issue is when rebooting (soft reset) by selecting for example 'Reboot' in Windows or Linux. Usually a soft-reset occurs as it should, but with VT enabled a hard-reset (powers off/on) occurs instead. This shouldn't happen (again, no other motherboards suffer this issue with VT enabled) and is clearly an oversight of some sort in the setup of the EVGA version of the BIOS.

My 762 never does that using reset from inside windows 7 Pro 64..  I should know as i'm constantly resetting it cause of BSODs while overclocking too far.
 

Well release a bigger bios chip and be done with it, intel raid ain't the only thing that needs fixing, fan controller doesn't work properly plus need more features like setting shut down on max temp, even my old Asus Maximus had this along with others, you cant even fit EVGA logo due to size limitation... that's pitiful!

I've been a loyal evga buyer for the past few years however the last two pc's I build were based on asus mb's.  When it comes time to replace my x58 system I'm going to take a long hard look at what is available before I buy my parts.

EVGA_JacobF"We are investigating this", "Need more details here, many factors can impact ...", "This is normal ...", "Looking into this", "This is expected ...", "we continue to look into alternate solutions", "We are looking into this"

are hollow meaningless words coming from a PR rep, they are sales talk specifically crafted and designed to make the customers THINK that the reported problems/issues are being dealt with while, in fact, nothing is being done about it and everything stays like it was.

vulcZIt's crazy how quickly loyal customers will turn on ya... 

Thanks for the hard work EVGA <3

It's even more crazy to see how quickly some loyal customers fall for standard PR crap to appease the customer base.
Telling things like "we are investigating this" or "we are looking into this" hardly classifies as "hard work" where I live.
 
 
If evga is REALLY taking action to do something about these issues then why don't they post detailed - regularly (if possible : daily) updated - progress reports so that we, the customer base, can actually see what's being done about the problems we report ???
Some of these issues/problems have been reported OVER A YEAR AGO (cfr. all previous BIOS update threads for more info) and are still unresolved. Some of these issues have been correctly resolved by the competition, or even resolved by customers (like dejanh : see this very own thread for details), yet evga PR reps ignorantly insist on telling us that they can't be resolved. It seems like evga's stance of "looking into things" resembles "vertical archiving" (i.e. the "throw it in the trash bin and forget about it"-approach) and telling us lies to soothe our minds (because they don't care because they got our money for these products already).
 
WE WANT TO SEE PROOF, NOT HOLLOW MEANINGLESS WORDS.

I am new to the boards, but I have owned the X58 SLI board pretty much as soon as it came out. I have to say, I have had more problems with this board then any other. After reading this thread, it looks to be it could be bios related. I installed a couple of 2 TB drives and the BIOS takes forever to load and then the Intel ROM hangs forever. Been a total nightmare with this board.

lancelot7519

I am new to the boards, but I have owned the X58 SLI board pretty much as soon as it came out. I have to say, I have had more problems with this board then any other. After reading this thread, it looks to be it could be bios related. I installed a couple of 2 TB drives and the BIOS takes forever to load and then the Intel ROM hangs forever. Been a total nightmare with this board.

-no details -  just rant , nice first post ,why not take it to the mb section not the bios 78 section. as bios 78 just came out I doubt it's been your 1.4year problem.

Alucard666

zalbard

martigenEDIT: Just to be clear and in case there's some confusion (please pass on to the mobo team Jacob): Double-pump/hard reset with VT enabled exiting the BIOS is not a problem. One can expect some changes to prompt a hard reset when BIOS settings have changed. The issue is when rebooting (soft reset) by selecting for example 'Reboot' in Windows or Linux. Usually a soft-reset occurs as it should, but with VT enabled a hard-reset (powers off/on) occurs instead. This shouldn't happen (again, no other motherboards suffer this issue with VT enabled) and is clearly an oversight of some sort in the setup of the EVGA version of the BIOS.

Yep, that's clearly not normal and needs addressing...
Good explanation, BTW.

+1

 
+2 
It kinda makes you wonder if they even use their own motherboards on their own systems. Like, they can't see this happening themselves? You hit restart in Windows and the whole system powers off and powers back on. That's normal and expected? If that's "expected", WHY is that expected if no other MB does it?
 
 

kingofsorrow

Having read the x58 forum thourouly I remembered why I didn't choose evga when I was initially building the x58 chipset based system and I also got an impression that mr.Jacob is the only person who is still working at evga right now... Oh, and the e762 I ordered arrived last week and it has a bent pin ..... An expected start, honestly speaking.

 
That's a tad harsh....

5thduke

i am  monitoring  this page on the hour every hour looking for a magic 79 number

 
+1
 
I fear it may be a long long wait however....

I like to give a good complaint every once in a while, but I haven't run into any of the issues besides the VT double pump.
 
Slightly annoying, but not the end of the world.

abecker 

I like to give a good complaint every once in a while, but I haven't run into any of the issues besides the VT double pump. 

Slightly annoying, but not the end of the world. 

 
 
No, just the longevity of your hardware :)
 
And I don't expect to buy a prestige product like EVGA and have annoyance or risk of hardware damage as part of the experience. If that's the what EVGA stands for, and had I known this, I would have bought a competitor's product.
 
In all honesty because I do use VT and reboot frequently, I really would have gone with my other close choice in Gigabyte had I known of this bug. It's that important. The irony is that when I first discovered it I was chuffed I had chosen EVGA saying to myself "Oh that'll be fixed in the next BIOS update" because this was EVGA, the perennial cream of the professional crop, and a simple bug like this -- that no other X58 board on the market suffers -- was going to get squashed quicksmart.
 
And so I dutifully registered my product. And I joined the forums. And I discovered that no, EVGA isn't at the cutting edge, doesn't appear to be interested in honoring its product, and that the VT bug has been reported in previous BIOS threads and still hasn't been fixed yet. Maybe I should send a copy of the EVGA BIOS to Gigabyte and ask them for help? It would certainly make a newsworthy story if they came back with a fixed BIOS for a competitor's board, cementing their brand at the expense of EVGAs.
 

Well if you guys remember with VT, in BIOS 49 we removed the shutdown when VT was enabled behavior. This did work for some, however, we found that in some cases VT does not work properly so we reverted to the shutdown with VT.
 
Perhaps in the future we can have two versions, VT shutdown and non VT shutdown.
 
I am sorry we have already exhausted all other workarounds, and this is the final outcome.