Jfeil

MvdL79

Let's just have some confidence in EVGA that they will succeed. Especially since thet say they have the best technicians around and they should be able to pull this of without any sweat. Otherwise I will be extremely disappointed in EVGA.

Like the EVGA slogan says: "Compromise is for losers"

I simply expect EVGA to pull this of.

I would truly love to belive this, I used to, as I've been purchasing EVGA products with pride for YEARS now.  The problem is, they're turning thier backs on the x58 community now since the platform is nearing EOL once Intel gets it's new lines up and running without a hitch.  When they make comments about it being impossible because of size restrictions, when it's CLEARLY not the case as proven by members here and other motherboard manufacturers, it lends a hint that they're truly not going to invest the resources necessary to support this hardware fully anymore.  What a pitty that is, I would hardly consider my current rig to be nearing EOL, and I doubt you could convince many others here of that as well.  This is only going to put a bad taste in people's mouths for EVGA as a company, and when we're buying our new boards for new platforms down the road, we're going to remember this, and we're going to remember the names of other companies who were willing to support their x58 customers properly.

Yes, we all might have had some pretty harsh words on this in the heat of it all, but our dissatisfaction is entirely justified in this matter, and for the most part, I doubt most will let it go.  Honestly, I hope you're right, and in the end, they take care of their loyal customers to ensure that we stay loyal in the future...  now, I'd like to believe that, I really would, but I just don't see it happening.

-Jason

I fully agree with your post.
I also do not consider my rig to be EOL, only because it's using an EVGA E762 X58. I spend top Dollar (or should I say Euro here) to get my rig in the state which is now.

If they don't want to address this problem they will lose at least one client. First they promise a new bios in early November 2010 with a new Intel RAID ROM and now they say it isn't possible to get the latest version? Maybe we should really remind EVGA about their slogan "Compromise is for losers", cause that really seems the case here. Just turn you back on loyal customers.

If this is the case and nothing will happen, then my next rig won't be containing any EVGA products. No matter how good a product is, it needs to be supported by the company who build it in the first place. Without dedicated support, it's like driving a car without gas. You will get nowhere...

Good post and feel exactly the same. Years back EVGA was a company I never heard of. A bunch of people I know talked so highly of them that I jumped ship from ASUS to EVGA. I started out with 2 680i boards then a 790i Ultra with my last one bing the X58 TRI SLI. I've purchased a bunch of video cards over the years as well. But ever since I received my X58 it's been one issue after another. First it was the NB being to hot. I tried to fix that with a small fan blowing on it to no avail. Then issues with the USB ports and things not working. Now tonight the board freezes on boot up and hangs with a code 50. In order for it to boot I have to remove every USB cable except keyboard and mouse. After that things are fine but now take for ever just to get a post beep and a screen that shows it's loading. It's never done this but I figure it's had it's issues and will continue to do so.
 
Point is EVGA was a great company that responded to problems very quickly. But over the years they've gotten so big it feels like they don't care. Oh, and by the way this is my 2nd X58 board. The first one was DOA and had to send it back. To me that's a bad sign of things to come. Anyway this X58 is my last board from them. I went back to the same place you did being ASUS and I'm very happy. I'm even running a AsRock X58 Extreme with a i7 970 and 8GB. The ASUS (I forgot the model #) I'm running has a  Xeon 3550 Bloomfield and no issues at all. I'm also going to give MSI a shot. I just purchased two Cyclone 460's from them and they are very sweet. With a i7 980x and 12GB games ran flawless maxed out. Cooling is even much better then any EVGA G card I've ever had.
 
 
Breaks my heart to stop buying from EVGA. Every time I purchased something I felt real good about it even when 2 8800GTX's years back were almost a $1,000. Time to RMA this board and hope it comes back in working order with no bent pins..cough..cough. I'll have to record me opening the box so I have proof I didn't do it.
 
 
 
 

Topboy007

Let's just remember a few things here

WE are the end users.
WE are the people who enable EVGA to operate
Without us EVGA WOULD not survive as a company

If EVGA are going to start acting like DFI did back in the day, the word will spread like fire across the net on other enthusiast websites and i can assure you that your current loyal customers will jump ship and WILL NOT come back.

If your listening EVGA - you really need to act now on these issues with the X58 platform and update the bios along with the SATA 3 controller issues.

If there are issues you cannot fix then have the balls to come out and say we can not fix this BUT will honor our customers and replace these design faulty boards with a new breed (when available) FOC

Either FIX IT or Replace it or lots of people will say bye bye EVGA

EVGA read this carefully. Yours products for computer's enthusiasts  not for noobs ( I also start thinking about Gigabyte or Asus)  

AHowes

I've spent prob around 17,000 for my rig in the end and not too long ago.. I've yet to even finallize my overclocks and start to enjoy it yet..  in fact i prob have'nt even ran it for more then a hour max at a time.

I sure hope my dream rig is not EOL! lol

 
17K
 
how the hell?

AHowes

Accesseries.. accesseries! All out with the little things that really add up! hehe.  Plus it didnt help when my new build kept getting upgraded before it was done.. started out with a i7  930,760 and 2x 480s.. then bought a 3rd and that was expensive cause i had to buy a bigger case and added more to the water cooling.. Then not even a month later bought a 4th 480 and then needed to add another P/S and another rad and fans for that.. Then a week later find out the 580s were out and had to sell the 3 480s and return the 4th to the store and bought up 4 580s oh and the step up to the 762 for that.. New MB WB and 4 new DD blocks for the 580s..  Oh, and tossed in a new 980x cause i felt it would be needed for the quad sli and surround vision.  DOnt forget all those extra bitspower fittings i kept having to over time and time again with all the changes.. It just kept adding up.

Now when i'm done with the build but still yet to get close to feeling like i've maxed the overclocking they come out with the sandy bridge.. and already talking about faster graphics cards. :/  Cant feel good about a build in this day and age.
Intels sandybridge is just a slap in the face with all the money i've blown on this build..  If my wife only knew. eeeek!  Wish i could upgrade again but obviously there will be bigger chips down the line and better mbs. I'll play with this for a year or so and then think about it.  I'm tired of always building and want to finally get to playing.

 
I just can't fathom the 17k man. I've currently sunk in about 6k into my rig over the last 3 years or so and  couldn't be happier

17k or 300 USD, no matter what amount you have paid for your rig, you should expect good support and updates for the products you pay for.

Otherwise you might as well buy Jetway or crap like that.

AHowes

heh yeah it should do some crazy stuff for cash like that. Funny thing is that this is my first build in like 5 years thanks to news of the 460.. i was brought bakc to computers with the thought of building a rediculous fast computer with a couple of grand and i guess my math skillz suck as it was about double from that in the begining as i was'nt thinking about all the parts i needed since i was building from scratch for a change. It snow balled though from there forsure! lol.  A No Tomorrow build and thats what i built.  All out.

Still not happy with the small 4.5Ghz overclock on my 980x.. and the stuttering i see in surround vision. I want it perfect and Falcon says his rig is as smooth as butter and no stuttering with the sandy bridge.. though i'd heard that before with the release of the 580.  If true, i might down size this rig soon! hehe

 
For high-power multi-card setups X58 is still the more powerful platform.  Any "stuttering" that you are seeing is not related to your chip/chipset but it may be related to your graphics cards, drivers, or something else entirely.

its not hard to spend that much on a rig specially if your not paid in US dollars some of us pay up to  twice as much for parts than our american brothers do.

And when is EVGA staff gonna give us some answers...?
...or don't they care at all?

I want to know if they are going to stick behind their products, if not, I know which brand my next rig will not contain.

1. Broken C6 and HPET causing high DPC and ISR latencies.
Edit: forgot to add. Double pump issue when resetting CMOS.
2. Intel RAID ROM; JMicron ROM; I think our Phoenix ACHI ROM is also outdated, but updates are pretty hard to find by myself in this case.
3. It's really good, except for timely BIOS update delivery...
 

zalbard
1. Broken C6 and HPET causing high DPC and ISR latencies.
2. Intel RAID ROM; JMicron ROM; I think our Phoenix ACHI ROM is also outdated, but updates are pretty hard to find by myself in this case.
3. It's really good, except for timely BIOS update delivery...

+1

However I not fully agree with 3; the support and quality of EVGA's products used to be excellent, but nowadays it's really starting to lack. Just look for "bend" heatsinks. This wouldn't have happened in the early days...

Oh well... I doubt EVGA will ever read this thread, since X58 is EOL already according to EVGA.
IMHO P67 should be EOL. With the crappy bogus Intel chipset...

1. Broken C6 and HPET causing high DPC and ISR latencies.
2. Intel RAID ROM; JMicron ROM; Should have been updated in a timely fashion.
3. I have not had to deal with customer service and it seems pretty good. Just that the products I have bought all had a learning curves for me to go fiddle around on my own. They never came completely problem free.  

Support forums are an integral part of customer support, and judging from the lack of feedback by the evga team regarding certain CRITICAL issues in the BIOS (double pump issue : reduces the lifetime of components including - but not limited to - storage devices, ... by introducing unnecessary power surge cycles) and other (less critical) issues like antiquated ROM code, VT bug, ... we will probably never see these bugs/issues fixed because evga are a bunch of money-grabbing vultures who couldn't care less about us after our money is on their bank account.
 
If you REALLY want to do something about it then start posting these problem stories on ALL the tech forums/news groups on the internet : make sure that all computer users out there get to see the true face of evga.
 
P.S. : can't we - the customers - file a lawsuit against evga for negligence or failing to deliver products that do everything they're supposed to do or something ? A lawsuit might force evga to take our support issues more serious.

TEMPLATE=======================================
1. What are the main issues you have with your X58 Board that could be rectified with a bios update.
 
EVGA Classified 3 (EVGA E770)
BCLK 200 - CPU vCore 1.35 (Core i7 920)
Speedstep :
downclock CPU Mhz --- OK
CPU vCore - doesn't work (1.35v to 0.9x)  
(with my SLi Micro and FTW3  it worked, the CPU vCore down clocks (1.35v to 0.9x)  with SPEEDSTEP)
 
   
 
END TEMPLATE=================================

Topboy007



TEMPLATE=======================================

1. What are the main issues you have with your X58 Board that could be rectified with a bios update.
2. Are there additional controllers that you feel require a ROM update due to instability with that controller.
3. What are the main issues you have as a customer of EVGA with its customer service.

END TEMPLATE=================================

Please copy and paste numbers 1, 2, & 3 in your response back to me so I can collect your answers in an orderly fashion.

Cheers

 
1. These boards just do not seem to be RAID card friendly at all.  First LSI, now a Supermicro SAS HBA has issues. There are just not enough SATA ports. I want a mobo I can run Tri-LCD's and a Butt-Load of Hard drives.... Oh and of course it has to be screaming fast and realiable.
 
2. Freakin yeah!!!!    LSI MegaRAID 9260-8i (sent back),  Supermicro AOC-SASLP-MV8. I pray that when I drop $1200 on an Areca ARC-1880ix-16-4G that it will work on the board.  They say there is no address space left for many RAID controllers to operate in. Really? Sounds like a company problem to me.  Fix it!!!
 
3. Being sent a different board board back (e760) to replace my BIOS borked e759 which I paid EVGA $500 for  in March of 2009 to have it overnighted to me at introduction. When a different replacement was just sent to me, I was never given an option or asked if this was even OK......   I am still pissed about this crap.  Taking 9 days to get a 2nd day advanced RMA replacement. That was $40 wasted.  I actually ended up buying a classified 3 to replace it. I am thinking this was a mistake now. Having to nag EVGA about when is this? When is it coming etc.. and so on. I really feel the urge to medicate before dealing with this company now.