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Hot!EVGA X17 Gaming Mouse Loose Scroll Wheel

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zomgtruth
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/09/11 10:35:00 (permalink)
EVGA knows about this design flaw and literally couldnt care less.
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zomgtruth
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/10/26 06:39:49 (permalink)
 I mean,Have you seen anyone from EVGA address the amount of reports on this device? 
#32
HeavyHemi
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/10/26 20:16:55 (permalink)
zomgtruth
 I mean,Have you seen anyone from EVGA address the amount of reports on this device? 


Not since November of '21
EVGA_James
Please contact our support team for a warranty replacement. there may have been a small batch that have some issues from the factory and I'm currently looking into it


 

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#33
TAKCuCT
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/11/08 09:03:49 (permalink)
Second mice, all the same! Less than month in use! Too hard to be worse than steelseries, but you cope. 
#34
rusinki
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/11/08 16:22:22 (permalink)
My just broke :-( after 10 months of use. I called them and they gave me a rma number, but I don't understand why I have to pay for shipping to them if it's under warranty? It should be covered by warranties just like all other companies do. Very disappointed with your approach to the matter, especially since this is a general problem with this product. You should take it out of production as you know there's a problem with it and exchanged at no extra cost to the customer it's called lemon. 
#35
stomiroslav
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/11/20 06:46:57 (permalink)
Hi guys! I can't create a new topic, I wrote a repair manual! Suitable for those whose mouse is not under warranty. In Russian, but you can use Google translator.
 
docs[DOT]google[DOT]com/document/d/12aOMJw7NAXwXU55Wnyp5VFz5tpXm7JjPdL59xc5CQ2A
#36
cpypcy
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/11/21 12:24:13 (permalink)
The hell is wrong with this cheap mouse wheel crap in MMO mice? My stupid old microsoft mouse worked for years and years but I replaced it because it got disgusting and plastic was totally worn out but all sensors, buttons and wheel are working like champs! I have 2 corsair scimitar mice in RMA currently, roccat mouse wheel crapped. for wheel encoder crapping out in less than 12 months. Razer mouse wheel was fine but their RMB and LMB suffers from doubleclicking (at least 5 years ago it was when I had their mouse for last time all 3 mice i had from razer had this problem).
 
I was hoping EVGA does not use absolute **** tier encoder like steelseries.
 
My experience summarized: 3 razer mice: all broke in 24 months with RMB LMB or both doubleclicking issue. Steel series mousewheel + RMB/LMB they stopped making mmo mouse. 2x corsair scimitar elite both have scroll wheel encoder acting crazy after 12 months, sometimes when scrolling down it scrolls up then continues down. That means one of the encoder sensors must be crapped out.
 
I have microsoft mouse at work nothing fancy just your regular plain microsoft mouse, that thing is indestructible, i replaced it because it got worn out plastic due to too much hand friction on it. My microsoft keyboard after 15 years still working without any issues. I don't know what they made their hardware with but it seems they are worth every penny.
#37
MrFuture99
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2022/12/05 09:18:02 (permalink)
My mouse wheel broke now, too, while only using the mouse for office work.

@EVGA. Did you fix the issue and can you send a replacement for the mouse wheel? Don't see the reason why I should send a whole mouse in, only because a little pin broke.


#38
bbankrablo
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2023/01/15 10:25:41 (permalink)
I won my X17 from the EVGA raffle in July 2022.
Didn't even opened up the mouse until recently, since I "waited" to my actual mouse die and replace with it.
2 weeks ago, that time "finally" came.
I was happy and such with the X17 (expect the sniper button).
2 weeks later, the scroll just died... Nice. now It's like a decent fidget spinner.
Tried to open it and fix it, but now I see I can't fix myself...
#39
erkansus2
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Re: EVGA X17 Gaming Mouse Loose Scroll Wheel 2023/01/21 14:20:45 (permalink)
honestly, it's an issue with the x17 in general, the plastic the scroll wheel is made of is too soft and the shaft will break, right at the encoder.

Which is fine by me, I ended up buying my original X17 for 80$ and when that broke just snagged 4 X17's on sale for the price of 1 new.

With the first one that broke, I ended up opening it up, completely removing the scroll wheel + encoder + pcb for the scroll wheel sub-assembly. I also ended up removing a ton of plastic, RGB elements, the silicone weight sleeving, all of the magnets, the cover for the weights, dpi shift, profile, dpi button, etc. and got a significant weight reduction.

It probably lost 45~g or so. I still have 4 other X17's that work, as backups, but as it stands, no games I play utilize the scroll wheel so it's no loss to me.
post edited by erkansus2 - 2023/01/21 14:22:43
#40
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