EVGATech_JamesLIf you had installed Precision X1 as well as installed LED Sync. Please uninstall LED Sync and Unleash RGB then reinstall Unleash RGB. The old LED Sync is not compatible and out team is currently working on an updated LED Sync application.
EVGATech_JamesLThe Z10 software is not compatible with the z20. I can only suggest to uninstall PX1, LED Sync, Unleash RGB then delete the EVGA folders that maybe in Program Data and App Data then restart. Then install PX1 without LED sync and Unleash RGB.
Spasm555Nothing at all, I don't have windows protecting anything I can avoid. It installs with no warnings whatsoever. I can't stop half the security software or I would lol...but regardless it shows nothing during install. Actually Windows was yelling at me to turn on Controlled Folder Access hahaha.As for the start button, just calling it the start button throws me entirely...I was offline, half my services are off (the internet services I can shut off in Windows 10), I much prefer 7 but thats not an option here.If you mean the Windows Key (i'm still trying to figure out this keyboard), I'll give it a try...else I assume he means the power button...in my case that would boot me into the BIOS automatically.I don't have any other protection running on this drive, I just use it for single player VR and things like this as of right now. Tried running as Admin as well, I am the only user, etc.I got it open once by removing all three cords and using just the keyboard cord, but it was a blank screen when I did.
liquid0124I tried everything that you suggested. It still only shows the splash screen and won't load. I switched USB ports and windows identified them correctly, I check device manager and they show up as generic keyboard or mouse...
Spasm555liquid0124I tried everything that you suggested. It still only shows the splash screen and won't load. I switched USB ports and windows identified them correctly, I check device manager and they show up as generic keyboard or mouse...Check under Devices and Printers in the old style control panel, if it shows EVGA Z20 there, its been identified...I don't know who exactly you tried everything from, but this is EXACTLY what I did...Uninstalled LED Sync, then Unleash, then Precision XWen't to "C:\Program Files (x86)\" and "C:\Program Files", found the EVGA folder in each and deleted the entire folder, same with "username\appdata" Local, LocalLow (I had nothing here), and RoamingI found nothing in Program Data, I believe they meant the other two folders above as it holds your config an such.Went into Printers and Devices and uninstalled the EVGA Z20 Keyboard by right clicking and clicking "Remove device", that cleans everything out so you can just use your mouse to SHUT DOWN your PC.Hit the switch on the back of your Power Supply or simply unplug your PC for a minute (after it shuts down all the way...fans stop spinning etc.)I unplugged the keyboard and looked for the ONE cord with a Keyboard Symbol on it, plugged that in alone and restarted my PC.Once I got into windows, after everything loaded normally (it should also reinstall the Keyboard), check Devices and Printer again...as long as you see the Keyboard:Reinstall Precision X but do NOT check LED Sync when prompted during installation.Reinstall Unleash RGB.I had to load it a few times, while pressing the key with the EVGA Logo on it (top left most key) that says G/PC.Even now I have to load it multiple times while pressing that key randomly and hope I get lucky, but I have been able to load it both times after restarting the program 2-3 times and hitting that key at random points during the splash screen.When it doesn't load properly hitting that key I get the same as you, splash screen and it closes. Need to go to the start menu and run it again (I also ran it as an administrator)...sometimes once, sometimes 4 times. I don't even know what I did to be honest, but it worked lol.If that doesn't work, I can't help...as I still need to do that in order to open the program myself, and I have no intention of touching anything to troubleshoot and possibly losing what is working lol.Sorry, but I do hope it works for you as well.
HoWxCoRe23Faulting application name: FirmwareUpdate.exe, version: 18.104.22.168, time stamp: 0x8310b159Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0xb610d74dException code: 0xe0434352Fault offset: 0x0012a8b2Faulting process id: 0x3558Faulting application start time: 0x01d70bbe5975fad0Faulting application path: C:\Program Files (x86)\EVGA\Unleash RGB\FWUpdate\FirmwareUpdate.exeFaulting module path: C:\WINDOWS\System32\KERNELBASE.dllReport Id: a5c0fcec-5d3c-4611-ba9e-9906032cfe74Faulting package full name: Faulting package-relative application ID:
EVGATech_JamesLNew update is now available EVGA UNLEASH RGB v1.0.4https://www.evga.com/support/download/showdlinfo.aspx?id=17521&type=N&acctype=Unleash%20RGB&accversion=1.0.4&part_number=Z20,%20Z15
EVGATech_JamesLLooks more like a Windows issue. I would suggest uninstalling all the EVGA software and restart. Then install .NET framework v4.6.1 and then the latest version of Unleash.