mavergara25
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/10 21:22:48
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I love that your reverse-psychology revealed your true complaint: "people {sic} entering the queue while others like myself where unaware of the queue system."Yesterday someone who waited 406 days in the queue got their video card. But hey, you just bought a 1030. ———————- Man it’s kind of sad I have to write it again, but if you read from the beginning of the thread the issue is… Retroactively cancelling a consumer program is the issue. Nothing else. It’s been stated by just about everyone affected and those who have sympathy for those affected. I understand simple reading comprehension is sub par, but if your going to comment please try to understand the issue. Oh hey, 3 weeks ago someone who had been searching for a non scalped card for 480 days discovered the step up program and purchased a 1030 in an attempt to finally get his card. When he went to go step up the card today he discovered that the step up program was effectively cancelled. Oh yea this same user didn’t know about the sketchy queue system. So now his search will likely go on for another 480 days. That is great customer service.
post edited by rjohnson11 - 2022/01/10 23:31:44
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nomoss
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/10 21:23:10
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justinclewis94
EVGATech_LeeM
Cards that were not in the Step-Up queue prior to these changes going into affect are subject to the new terms and conditions.
I purchased a 1030 last week with the intention of using the step-up program that was still in affect when I purchased. It's ridiculous to change the program it without any advanced notice or warning.
You JUST setup an account 5 hours ago. How were they to know to tell you that the program was going to change? Seriously guys, that's a ridiculous argument. EVGA is a business. They have been ACTIVELY trying to get more cards to gamers. That's not marketing, that's just what they do. This isn't the first time they changed things effective immediately - and that didn't start with the 30xx series or the 20xx series or the 10xx series. That's always been the way. And you know what? ALL BUSINESSES DO THE SAME THING. Because that's how it works. Try throwing the "I came in yesterday and the car was XXXX price " on the day a car manufacturer changes incentives. See how that works. (Not that there's many incentives on new cars but that's MY CROSS TO BEAR) At no point were you promised a rose garden. You made a transaction with whichever reseller for the card you purchased. Return the card or step up to what you can. Sometimes things don't work out. It won't be the last time in your life.
post edited by nomoss - 2022/01/10 21:29:20
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nomoss
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/10 21:24:54
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mavergara25
Man it’s kind of sad I have to write it again, but if you read from the beginning of the thread the issue is…
Retroactively cancelling a consumer program is the issue. Nothing else. It’s been stated by just about everyone affected and those who have sympathy for those affected.
I understand simp reading comprehension is sub par, but if your going to comment please try to understand the issue.
Oh hey, 3 weeks ago someone who had been searching for a non scalped card for 480 days discovered the step up program and purchased a 1030 in an attempt to finally get his card. When he went to go step up the card today he discovered that the step up program was effectively cancelled. Oh yea this same user didn’t know about the sketchy queue system. So now his search will likely go on for another 480 days.
That is great customer service.
At no point were you promised a rose garden. You made a transaction with whichever reseller for the card you purchased. Return the card or step up to what you can. Sometimes things don't work out. It won't be the last time in your life. You gambled and lost. You bought a card. That's the card you bought. Nobody promised you a rose garden, Alice. Oh and I'm reporting the use of "simp" from now on because - seriously - grow up.
post edited by nomoss - 2022/01/10 21:42:20
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Glenn18073
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/10 21:50:22
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mavergara25
Man it’s kind of sad I have to write it again, but if you read from the beginning of the thread the issue is…
Retroactively cancelling a consumer program is the issue. Nothing else. It’s been stated by just about everyone affected and those who have sympathy for those affected.
I understand simp reading comprehension is sub par, but if your going to comment please try to understand the issue.
Oh hey, 3 weeks ago someone who had been searching for a non scalped card for 480 days discovered the step up program and purchased a 1030 in an attempt to finally get his card. When he went to go step up the card today he discovered that the step up program was effectively cancelled. Oh yea this same user didn’t know about the sketchy queue system. So now his search will likely go on for another 480 days.
That is great customer service.
You seem to be completely missing the point, despite it being spelled out for a 3rd grader. The loophole had to be closed, effective immediately. For EVGA to sift through each and every step-up only to play detective about who is gaming the system, possibly for the first time, and who genuinely bought a 1030 in the hopes of using it would be an unreasonable task to expect of them. It is probably a task that would require more manpower than can even be staffed. In order to catch the ones abusing the system, EVGA had to cast a wide net. Quit bemoaning EVGA for closing the loophole you were all too eager to exploit. Wait for the queue to reopen and stand in line. I haven't heard a single person (though I probably will now) say how they are using their 1030 but it's just not cutting it. Some, if not most of you even boasted that your 1030 is unopened just proving the point. EVGA does not owe you any explanation or remedy for closing the loop-hole you were gambling on any more than I'd owe a burglar for upgrading my home security and he wasn't anticipating that.
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nomoss
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/10 23:32:16
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Glenn18073
EVGA does not owe you any explanation or remedy for closing the loop-hole you were gambling on any more than I'd owe a burglar for upgrading my home security and he wasn't anticipating that.
Don't you, though? 
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nomoss
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/11 00:11:39
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You lost me at “circle back” Also, you lost. It is a great streaming card, tho.
post edited by nomoss - 2022/01/11 00:14:29
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mavergara25
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/11 00:14:10
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nomoss
You lost me at “circle back”
You lost.
You got lost waaaaaaay before that. Lol
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nomoss
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/11 00:15:47
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mavergara25
nomoss
You lost me at “circle back”
You lost.
You got lost waaaaaaay before that. Lol
4 cards. Through that actual queue. Could have bought 10. BecAuse I knew. Before you.
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mavergara25
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/11 00:28:36
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nomoss
mavergara25
nomoss
You lost me at “circle back”
You lost.
You got lost waaaaaaay before that. Lol
4 cards. Through that actual queue. Could have bought 10. BecAuse I knew. Before you.
Congratulations! The pinnacle of your existence I am sure! Move along now and enjoy those cards!
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Sonikku13
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/11 04:13:30
(permalink)
nomoss
mavergara25
nomoss
You lost me at “circle back”
You lost.
You got lost waaaaaaay before that. Lol
4 cards. Through that actual queue. Could have bought 10. BecAuse I knew. Before you.
Ten? That’s it?
EVGA Associates Code: FZIRLZR4QBEK4WU
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rjohnson11
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/11 06:29:22
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A friendly reminder that insults to other forum members directly or indirectly is not allowed. Such posts will be deleted or edited.
If the behavior and posts in this thread don't improve we may have to lock it down. Please post professionally.
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stevenjackson1981
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/11 06:54:35
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Flint 1760
stevenjackson1981
Guess it's time to return the 3060 xc, as I had hoped to step up to a 3090 and couldn't find one anywhere. Thankfully I'm still in a 30 day window, keep an eye out for an open box 3060 xc. An announcement of something upcoming like this would have been preferred, than I could have made an informed decision.
Have you taken a second look at the 3080 Ti? It, of course, doesn't have the VRAM, but it might be a viable option as you can step-up to it from the 3060.
That's a good point, I like having that massive amount of VRAM for longevity though. The 3080TI is probably my best bet.
post edited by stevenjackson1981 - 2022/01/11 06:56:07
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Zerox20
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/11 18:07:44
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I feel like EVGA's hand was kinda forced here just with the overall climate of chip shortage, graphics cards, people trying to abuse systems etc.
Just seems like everything is getting more expensive or perks shut off.
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DominatorVIP
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 01:03:09
(permalink)
mavergara25
I love that your reverse-psychology revealed your true complaint: "people {sic} entering the queue while others like myself where unaware of the queue system."Yesterday someone who waited 406 days in the queue got their video card. But hey, you just bought a 1030. ———————- Man it’s kind of sad I have to write it again, but if you read from the beginning of the thread the issue is… Retroactively cancelling a consumer program is the issue. Nothing else. It’s been stated by just about everyone affected and those who have sympathy for those affected. I understand simple reading comprehension is sub par, but if your going to comment please try to understand the issue. Oh hey, 3 weeks ago someone who had been searching for a non scalped card for 480 days discovered the step up program and purchased a 1030 in an attempt to finally get his card. When he went to go step up the card today he discovered that the step up program was effectively cancelled. Oh yea this same user didn’t know about the sketchy queue system. So now his search will likely go on for another 480 days. That is great customer service. ———————- To be fair, I don't think I've seen anyone use the program properly. People found an unintentional loophole and the companies patched it. The point of the program is in the name, to "step-up" to the next tier of graphics card so you can get a bit more performance for not much more money, not to get bucket-loads of RTX-3070s and 3080s. I've yet to see anyone in the entirety of this forum say: "huh, my GT-1030 is preforming terribly, I should try buying a newer card." the majority literally leave them in the box still sealed solely so they can get high demand cards easily. EVGA doesn't need to give you anything mind you, buying a graphics card is a privilege, not a right. It's not a necessity like water where if you don't have it you will die. They obviously saw their program was being abused and they decided to fix it, it's already been done, and I don't see much use in clawing at EVGA's feet to reopen the program again.
post edited by DominatorVIP - 2022/01/12 01:06:35
The GTX-1050 TI is extremely underrated, and no one can tell me otherwise.
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rjohnson11
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 01:39:30
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Please everyone, post professionally and keep this thread clean.
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Glenn18073
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 06:43:24
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DominatorVIP
To be fair, I don't think I've seen anyone use the program properly. People found an unintentional loophole and the companies patched it.
While yes, most are abusing it, I am actually using my 1030. It makes what I do very time consuming and the settings aren't where I'd like them but it can do it. The program's minimum requirements are a dedicated GPU with 1 GB or more of VRAM, it actually has double that so it technically does the work, just takes way longer than it needs to. I compiled the same file on another system using a 3070 and it was something on the order of 70% faster. The issue is it won't game or .....and I suspect this is the issue for the shady people here......it won't mine. To the people complaining that EVGA didn't give them advance notice or isn't allowing them to grandfather in, I'll go back to my burglary example. I upgraded my home security on January 1st but a week prior, the would-be burglar had already purchased tools of his trade based on the system I had prior to the upgrade. Would he have the audacity to come complain to me that it was unfair I enhanced my security? or that I owe him for his loss? Now before you say that the difference is EVGA advertised this program and I don't have a "steal from me sign" on my front door, A) EVGA didn't advertise it to be used in the manner you lot are using it and as has been stated here numerous times, it was to allow someone to upgrade to something new that came out in the last 90 days. and B) using it in the manner you are, is the equivalent of theft by deception. Not theft from EVGA but theft from the person in the proper queue patiently waiting. You stole time from that person. .
post edited by Glenn18073 - 2022/01/12 09:50:10
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Sonikku13
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 09:52:46
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At the time of the changes, a Step Up only had these options. 3090 FTW3 Ultra Gaming 3080 Ti FTW3 Ultra Gaming LHR 3070 Ti FTW3 Ultra Gaming LHR 3070 FTW3 Ultra Gaming LHR 3060 Ti FTW3 Ultra Gaming LHR 3060 XC Gaming LHR v2 If you weren’t in any of these queues in EVGA Queue 2.0, then Step Up had no effect on your queue. And Step Up therefore did not steal your spot. In addition, these were generally the fastest normal queues in EVGA Queue 2.0. So no one stole any person's card by using Step Up to queue for a new card. Anyway, a lot of the people complaining about the retroactive loss of Step Up were waiting for two things. The option to Step Up to 3080 “10 GB” FTW3 Ultra Gaming LHR, something that hasn’t been available for many months. The option to Step Up to expected next gen cards, 3050 or 3090 Ti. Also of note: Step Up might not affect priority in EVGA Queue 3.0. https://forums.evga.com/FindPost/3514052
post edited by Sonikku13 - 2022/01/12 13:36:20
EVGA Associates Code: FZIRLZR4QBEK4WU
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Glenn18073
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 13:48:40
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Sonikku13
If you weren’t in any of these queues in EVGA Queue 2.0, then Step Up had no effect on your queue. And Step Up therefore did not steal your spot.
In addition, these were generally the fastest normal queues in EVGA Queue 2.0. So no one stole any person's card by using Step Up to queue for a new card.
Great straw man post. It has already been written about that the step-up queue is assigned priority over the notify queue. So, someone either in or not in the notify queue that partakes in the step-up queue is potentially taking a card that would have been allocated to the notify queue. Again, great straw man post though you did defeat your own straw man in the same way!
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nomoss
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 15:05:36
(permalink)
Sonikku13
Anyway, a lot of the people complaining about the retroactive loss of Step Up were waiting for two things.
The option to Step Up to 3080 “10 GB” FTW3 Ultra Gaming LHR, something that hasn’t been available for many months.
The option to Step Up to expected next gen cards, 3050 or 3090 Ti.
"Waiting" was the real mistake then. When you do a step-up, if another card comes out within your 90-day windows, you can still cancel the step-up and start a new one. There is no reason to wait, and as seen here, every reason to do the step-up immediately.
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Sonikku13
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 15:45:59
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Glenn18073
Sonikku13
If you weren’t in any of these queues in EVGA Queue 2.0, then Step Up had no effect on your queue. And Step Up therefore did not steal your spot.
In addition, these were generally the fastest normal queues in EVGA Queue 2.0. So no one stole any person's card by using Step Up to queue for a new card.
Great straw man post.
It has already been written about that the step-up queue is assigned priority over the notify queue. So, someone either in or not in the notify queue that partakes in the step-up queue
is potentially taking a card that would have been allocated to the notify queue.
Again, great straw man post though you did defeat your own straw man in the same way!
I mean, I got a notify from Queue 3.0 this morning. The people who already got a card via Step Up get more cards as long as they got nothing via Queue 1.0 and Queue 2.0?. I can see why they closed the loophole now. Cause they don’t count it for Queue 3.0. Poggers. BTW, I’m saving my first EVGA Queue proper purchase for 3090 Ti KP.
post edited by Sonikku13 - 2022/01/12 15:52:06
EVGA Associates Code: FZIRLZR4QBEK4WU
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Grimlocks
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 20:23:45
(permalink)
I put in my RMA for the GTX 1650 and EVGA 650 bundle today. It's going to cost me about $90 in restocking fees and shipping. I considered the new upgrade they decided from 16 series to 2060 which would be an upgrade from my 1060 3GB I moved from my old system to my old system, but a terrible pairing with an i5-12600 I just built. Luckily, today I won newegg shuffle lottery and got a RTX 3070 that gets here Friday. I consider that $90 a lesson learned to never do business with EVGA again. Not honoring their programs that were in place at the time of purchase is terrible customer service. I can't believe these are official EVGA company forums. Moderators and customer service reps letting a few boomer forum veterans come in and continuously shout over and insult customers that had a valid complaint in the exact venue that is available to voice those issues. This place is toxic. This is why old school 90's vbulletin forums died out. No one wants to deal with the 15,000 post dude that likes to crap on everyone.
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bill1024
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/12 22:22:46
(permalink)
Grimlocks
I put in my RMA for the GTX 1650 and EVGA 650 bundle today. It's going to cost me about $90 in restocking fees and shipping. I considered the new upgrade they decided from 16 series to 2060 which would be an upgrade from my 1060 3GB I moved from my old system to my old system, but a terrible pairing with an i5-12600 I just built. Luckily, today I won newegg shuffle lottery and got a RTX 3070 that gets here Friday. I consider that $90 a lesson learned to never do business with EVGA again. Not honoring their programs that were in place at the time of purchase is terrible customer service. I can't believe these are official EVGA company forums. Moderators and customer service reps letting a few boomer forum veterans come in and continuously shout over and insult customers that had a valid complaint in the exact venue that is available to voice those issues. This place is toxic. This is why old school 90's vbulletin forums died out. No one wants to deal with the 15,000 post dude that likes to crap on everyone.
Well you take care now and good luck in your life adventures. Enjoy your 3070 too Buh bye.
Life is too short to carry a cheap pocket knife 
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Glenn18073
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/13 06:37:51
(permalink)
Grimlocks
I put in my RMA for the GTX 1650 and EVGA 650 bundle today. It's going to cost me about $90 in restocking fees and shipping. I considered the new upgrade they decided from 16 series to 2060 which would be an upgrade from my 1060 3GB I moved from my old system to my old system, but a terrible pairing with an i5-12600 I just built. Luckily, today I won newegg shuffle lottery and got a RTX 3070 that gets here Friday. I consider that $90 a lesson learned to never do business with EVGA again. Not honoring their programs that were in place at the time of purchase is terrible customer service. I can't believe these are official EVGA company forums. Moderators and customer service reps letting a few boomer forum veterans come in and continuously shout over and insult customers that had a valid complaint in the exact venue that is available to voice those issues. This place is toxic. This is why old school 90's vbulletin forums died out. No one wants to deal with the 15,000 post dude that likes to crap on everyone.
This is all I heard: youtube.com/watch?v=_g6YxkSqL20
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nomoss
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/13 06:45:50
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Grimlocks
(sour grapes)
I miss him already.
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Sonikku13
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/13 09:35:07
(permalink)
Grimlocks
I put in my RMA for the GTX 1650 and EVGA 650 bundle today. It's going to cost me about $90 in restocking fees and shipping. I considered the new upgrade they decided from 16 series to 2060 which would be an upgrade from my 1060 3GB I moved from my old system to my old system, but a terrible pairing with an i5-12600 I just built. Luckily, today I won newegg shuffle lottery and got a RTX 3070 that gets here Friday. I consider that $90 a lesson learned to never do business with EVGA again. Not honoring their programs that were in place at the time of purchase is terrible customer service. I can't believe these are official EVGA company forums. Moderators and customer service reps letting a few boomer forum veterans come in and continuously shout over and insult customers that had a valid complaint in the exact venue that is available to voice those issues. This place is toxic. This is why old school 90's vbulletin forums died out. No one wants to deal with the 15,000 post dude that likes to crap on everyone.
This thread is just as toxic as Discord and Reddit, to be frank. You have EVGA fanboys bullying customers who have legitimate complaints. Toxic behavior needs to be called out every time. And I’m glad you called it out. While you won’t be buying EVGA cards, I hope your 3070 serves you well. Also of note, anyone who believes Step Up was canned for abuse is wrong. It was canned cause it doesn’t count as a 30 series purchase in Queue 3.0.
post edited by Sonikku13 - 2022/01/13 10:51:19
EVGA Associates Code: FZIRLZR4QBEK4WU
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Glenn18073
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/13 13:29:54
(permalink)
Sonikku13
This thread is just as toxic as Discord and Reddit, to be frank. You have EVGA fanboys bullying customers who have legitimate complaints.
Toxic behavior needs to be called out every time. And I’m glad you called it out.
Also of note, anyone who believes Step Up was canned for abuse is wrong.
It was canned cause it doesn’t count as a 30 series purchase in Queue 3.0.
You mean the EVGA Step-Up program fans? I'm a fan of the program, I'm a fan of it NOT getting cancelled. I'm a fan of it not being abused (yes, trying to step-up a BNIB 1030 to 30xx is abusing the intent of the program. Toxic behavior? How about the behavior that led to the program changes? I bet if you ask EVGA or the folks waiting in the notify queue if that was toxic, you'd get a resounding yes. EVGA stated why the step-up was changed and why a new iteration was created. We don't need you to speak for EVGA when they speak for themselves just fine. Nice try but I'm still just hearing that nonsensical Italian fake English song. It's catchy but hurts my brain to listen to.
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Sonikku13
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/13 14:31:07
(permalink)
Glenn18073
Sonikku13
This thread is just as toxic as Discord and Reddit, to be frank. You have EVGA fanboys bullying customers who have legitimate complaints.
Toxic behavior needs to be called out every time. And I’m glad you called it out.
Also of note, anyone who believes Step Up was canned for abuse is wrong.
It was canned cause it doesn’t count as a 30 series purchase in Queue 3.0.
You mean the EVGA Step-Up program fans? I'm a fan of the program, I'm a fan of it NOT getting cancelled. I'm a fan of it not being abused (yes, trying to step-up a BNIB 1030 to 30xx is abusing the intent of the program.
Toxic behavior? How about the behavior that led to the program changes? I bet if you ask EVGA or the folks waiting in the notify queue if that was toxic, you'd get a resounding yes.
EVGA stated why the step-up was changed and why a new iteration was created. We don't need you to speak for EVGA when they speak for themselves just fine.
Nice try but I'm still just hearing that nonsensical Italian fake English song. It's catchy but hurts my brain to listen to.
Already talked to enewt via the Falcodrin Community Discord. There’s zero chance it was changed due to abuse IMHO. It’s 100% due to Queue 3.0 and potential loopholes had they left it the same. People abused the Step Up throughout of 2021, yet they only decided to change it five days before Queue 3.0 launched? SMH. Believe what you want though.
post edited by the_Scarlet_one - 2022/01/13 17:16:48
EVGA Associates Code: FZIRLZR4QBEK4WU
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Glenn18073
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/13 17:05:48
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Sonikku13
Already talked to enewt via the Falcodrin Community Discord. There’s zero chance it was changed due to abuse IMHO. So, your opinion, noted. Sonikku13It’s 100% due to Queue 3.0 and potential loopholes had they left it the same. Again, your opinion. Not worth much in the face of contradictory statements made here by EVGA. Sonikku13People abused the Step Up throughout of 2021, yet they only decided to change it five days before Queue 3.0 launched? SMH.
Believe what you want though.
So, your lack of logic cuts both ways. If they were releasing queue 3.0, why bother changing queue 2.0? Unless the abuse had grown so rampant that it couldn't be left until the release of queue 3.0 to stop it or queue 3.0 was born out of necessity because of the abuse. At this point, your bent out of shape over missing out on stepping up a 1030 and nothing will unbend you at this point except a full policy reversal from EVGA. In other words, you get to cut the line. Since that isn't going to happen, this is a pointless debate. If mine was not eligible, I wouldn't care. I actually USE my 1030 AND I am patiently waiting in the notify queue. One or the other will come to fruition and I'll have the card I want from the company I want.
post edited by the_Scarlet_one - 2022/01/13 17:17:49
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EVGATech_DanielM
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/15 07:12:17
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Sonikku13
Already talked to enewt via the Falcodrin Community Discord. There’s zero chance it was changed due to abuse IMHO.
It’s 100% due to Queue 3.0 and potential loopholes had they left it the same.
People abused the Step Up throughout of 2021, yet they only decided to change it five days before Queue 3.0 launched? SMH.
Believe what you want though.
The Step Up changing terms had nothing to do with the new queue - this had been planned for a while and while not specifically due to abuse management saw what was happening. EVGA had plans to make changes across the board going into the new year. Also, enewt does not work for EVGA.
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slocust
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Re: EVGA Step-Up Program Updates (1/6/2022)
2022/01/18 07:40:43
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Deleted
post edited by slocust - 2022/01/18 07:42:22
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