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Hot!EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off?

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Hoggle
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/05/27 10:45:45 (permalink)
ty_ger07
AHowes
Ya cause evga has always been numeral uno in Customer Sevice!

For real!

HAVE A GREAT WEEKEND PEOPLE

So cringe.
When they have a defect, say that they will look into it, and say nothing about it anymore for a year, is that also great customer service?
It's so funny how one person gets special treatment every month and then the cheers start. Who are you trying to convince? The person getting special treatment, or yourself?



Honestly this is the first time I have ever seen something like this happen to any card let alone a 3090 FTW 3. If it was a defect that was wide spread it would be reported by others on the forums as well as other forums.

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ty_ger07
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/05/27 12:17:25 (permalink)
Hoggle
ty_ger07
AHowes
Ya cause evga has always been numeral uno in Customer Sevice!

For real!

HAVE A GREAT WEEKEND PEOPLE

So cringe.
When they have a defect, say that they will look into it, and say nothing about it anymore for a year, is that also great customer service?
It's so funny how one person gets special treatment every month and then the cheers start. Who are you trying to convince? The person getting special treatment, or yourself?



Honestly this is the first time I have ever seen something like this happen to any card let alone a 3090 FTW 3. If it was a defect that was wide spread it would be reported by others on the forums as well as other forums.

I never said that THIS was a widespread issue.
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HeavyHemi
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/05/27 13:01:38 (permalink)
ty_ger07
Hoggle
ty_ger07
AHowes
Ya cause evga has always been numeral uno in Customer Sevice!

For real!

HAVE A GREAT WEEKEND PEOPLE

So cringe.
When they have a defect, say that they will look into it, and say nothing about it anymore for a year, is that also great customer service?
It's so funny how one person gets special treatment every month and then the cheers start. Who are you trying to convince? The person getting special treatment, or yourself?



Honestly this is the first time I have ever seen something like this happen to any card let alone a 3090 FTW 3. If it was a defect that was wide spread it would be reported by others on the forums as well as other forums.

I never said that THIS was a widespread issue.

True. What you did was complain about your pet issue in this, an unrelated thread.

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Laral14
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 07:47:21 (permalink)
Hey I just want to share my experience thus far with EVGA. I RMA'd my GPU and they sent me a replacement. I havent had much time to test the replacement but so far its working as intended. I am pretty happy with EVGA customer service! I am definitly will only buy EVGA GPU from now on knowing they are backing they product and taking care of their customer.
 
Big shoutout to Matt, Jayson and everyone involved with my RMA.
 
Thanks!
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austin86
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 08:34:26 (permalink)
I have seen this a few times, the leads going into rubber inside of the cap were lose and the cap fell off the leads. Heat can do this and OP sad the card was running hot. Bad manufacturing tolerances on the caps is more often the problemn, the leads being to small or the rubber not fitting snug.
A tell tail sign is the cap housing not being aliened with the PCB, the 3rd cap from the bottom of the card seems to be having that problem. Lucky its a simple cheap fix if you know how to solder.
 
ty_ger07
So cringe.
When they have a defect, say that they will look into it, and say nothing about it anymore for a year, is that also great customer service?
It's so funny how one person gets special treatment every month and then the cheers start. Who are you trying to convince? The person getting special treatment, or yourself?

Its called marketing.


 
post edited by austin86 - 2022/06/10 08:40:58


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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 08:42:05 (permalink)
Laral14
Hey I just want to share my experience thus far with EVGA. I RMA'd my GPU and they sent me a replacement. I havent had much time to test the replacement but so far its working as intended. I am pretty happy with EVGA customer service! I am definitly will only buy EVGA GPU from now on knowing they are backing they product and taking care of their customer.
 
Big shoutout to Matt, Jayson and everyone involved with my RMA.
 
Thanks!


great to see you got a replacement card

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#36
AHowes
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 13:17:34 (permalink)
Awesome!!

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ty_ger07
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 14:09:50 (permalink)
austin86
Its called marketing.

It's our members doing it. So I guess that is the definition of shilling, huh?
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 15:12:21 (permalink)
Laral14
Hey I just want to share my experience thus far with EVGA. I RMA'd my GPU and they sent me a replacement. I havent had much time to test the replacement but so far its working as intended. I am pretty happy with EVGA customer service! I am definitly will only buy EVGA GPU from now on knowing they are backing they product and taking care of their customer.
 
Big shoutout to Matt, Jayson and everyone involved with my RMA.
 
Thanks!




That's great news but not surprised since they've been known to take care of their customers for quite some time now.

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HeavyHemi
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 15:14:18 (permalink)
ty_ger07
austin86
Its called marketing.

It's our members doing it. So I guess that is the definition of shilling, huh?

No, it's called appreciating customer service. Why are you here again?

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#40
justin_43
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 15:30:47 (permalink)
HeavyHemi
ty_ger07
austin86
Its called marketing.

It's our members doing it. So I guess that is the definition of shilling, huh?

No, it's called appreciating customer service. Why are you here again?




Some people just have to put down everything and everyone. You can't even just appreciate good customer service. Some people will try and turn anything into a negative.
 
That being said, good on EVGA for taking care of this. It would be such a bummer to have this happen to your card.

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#41
ty_ger07
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 16:14:58 (permalink)
GTXJackBauer
They've been known to take care of their customers for quite some time now.

Just not the thousands of customers with the defect that they stopped responding about.
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Nereus
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Re: EVGA RTX 3090 FTW3 Ultra, Capacitors peeled off? 2022/06/10 22:18:06 (permalink)
Laral14
Hey I just want to share my experience thus far with EVGA. I RMA'd my GPU and they sent me a replacement. I havent had much time to test the replacement but so far its working as intended. I am pretty happy with EVGA customer service! I am definitly will only buy EVGA GPU from now on knowing they are backing they product and taking care of their customer.
 
Big shoutout to Matt, Jayson and everyone involved with my RMA.
 
Thanks!

Awesome.
 

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