Hello, hope everyone is having a good day. I just recieved a EVGA RTX 2080Ti XC Ultra that was B Stock in the mail today and let's just say it's a complete lemon. The main symtoms i'm experiencing is black screens, artifacts and freezing when trying to run multiple games. Desktop and day to day tasks seem to work as expected but upon logging into windows when the screen briefly turns black there are green looking artifacts before it shows the desktop. 
 
Pretty bummed out as i was kinda looking forward to relaxing over the holidays with this new gpu in my hands but then 2020 said we won't be having that. I'm not sure this is the right place to post this as this is the first time i've ever had a major issue with a GPU in my 25 years of fooling with computers.
 
I troubleshooted my gaming pc and even stuck the rtx 2080ti in my htpc in the living room and it still showed the same symtoms as i described above. Other things i troubleshooted are as follows.
 
Troubleshooting:
- tried out new power supply 850w
- updated Mobo Bios to latest version
- made sure to use two dedicated PCIE 8pin cables without the daisy chain/pigtail
- switched psu from single rail to multi and vice versa
- swapped ram
- reset bios to default settings to rule out stability issues from my modest OC.
- swapped out my main system ssd for a spare so i could install a fresh windows 10 installation as to rule out OS issues.
- tried different drivers and always cleaned with DDU
- underclocked the GPU which seemed to very very slighty lesson the artifacts and freezing in games
- disconnected all external devices from the pc as to rule out external issues.
- monitored thermals of the systems i tested in and made sure to focus on the GPU temps which were fine with no signs of overheating.
- I put the GPU in my HTPC and it showed the same symtoms as my gaming setup.
- I put my old GPU back in my gaming setup which is a EVGA GTX 1070 FTW and it runs great.
- I was going to test a few more things but i have a day job to attend to.
 
System Specs:
- CPU: i5 8600k @ 4.5GHz
- RAM: Corsair DDR4 LPX 3000MHz CL15
- SSD: Samsung 860 EVO 2TB
- MOBO: Asus Z370 Prime-A
- PSU: Corsair RM850x
- CASE: Corsair Obsidian 750D
- COOLER: Corsair H100i
- Monitor: BenQ EX2780Q 27 Inch 1440P 144Hz
- Noctua Case Fans
 
I did make a small video and uploaded it to my Youtube channel showing the fun i've been having. 
 
 https://www.youtube.com/watch?v=i5tvLh8PE1E
 
 

ty_ger07
Contact EVGA and start the warranty replacement process.

https://www.evga.com/rma/

 
Thanks for the reply and link, i put in my RMA request a few hours ago, just playing the waiting game for now. Have a good holiday!

I think EVGA may be sending me a brand new RTX 2080Ti XC Ultra because under "My Products" it's now showing a card registered to my account with a full 3 year warranty, advanced rma option and the step-up program being available. Also i noticed the new card has the model number 11G-P4-2383-KR and the old B-Stock one that i RMA'ed is listed as 11G-P4-2383-RX. I guess we'll find out on the 30th when it makes it to my home.
  
*EDIT* Well i checked the warranty of the card that's being sent to me on the EVGA Warranty Check page with it's serial number and it says 1 year warranty, strange as it says in the "My Products" section that it has 3 years of warranty. 

I got my replacement card today, everything appears to be working so far, i did some 1440p high refresh rate gaming for a couple of hours and my initial impressions are good and it smokes my old GTX 1070 FTW, will have to test it some more when i have some more free time. Thanks EVGA for getting me sorted.

Little update, i got some more free time from work to fool with my replacement card yesterday and had a problem. Upon powering up my gaming setup, the PC turned on like normal but i got no display signal, the GPU led lights turned off and the fans on the GPU shot up to full speed. I was like.. Hmmm? I then turned off the system and tried again and same thing happened. Since i didn't have time to fool with it further, i just called it a day and went onto my other daily activities.
 
Today i had couple hours to kill so i put my old GTX 1070 FTW back in the system and had no problems. I stuck the replacement RTX 2080 Ti back in the system, turned the system on and this time is made it to the login screen on Win10 before screen went black and gpu fans went into full speed meltdown mode. I tried powering up the system again and the same thing happened.
 
My next adventure was putting the RTX 2080 Ti replacement card in my HTPC, i put in it, turned on the system and it did the same as described above, I next unplugged the system from the wall and held the power button for 30secs to drain any residual power from the system, plugged it back it back in and the HTPC system booted no problem to win10. I was baffled and left confused as you can imagine, i was thinking maybe it's a video bios issue, so i reflashed the vBIOS with the same version that it came with and it seems to be working good so far but i'm still testing it as we speak.
 
The one thing i noticed is that the card likes to do this upon a cold boot after the computer has been sitting off all night because once i got the card to actually boot and got it warmed up then i saw no issues with restarting/shutting down and powering up the computer. Very odd stuff because when i first got the card on Dec 28th, i plugged it up and played some games on it for a couple hours and it was solid with no issues, so who knows.
 
I'm going to be pissed if i have to blow another $50-60 to ship this back to EVGA. I'm not going to lie but i'm kind of regretting my purchase at this point and i don't have time to waste on downtime.
 
I hope everyone is having a good New Year so far, take it easy!
 
*EDIT*
It's doing it again 

Sajin
Time to rma again.

Yep, i'm already in contact with support, they replied very quickly. Let the good times roll! 

Just wanted to add a minor note, i just woke up this morning and turned on the computer and it booted fine from a cold start this time, i'm not sure what to think of this GPU, there must be gremlins in it. Just for my own curiosity and since it's Sunday i'm going to test it a little more today to see if i can get the issue to present itself again before shipping it back to EVGA.
 
I'm going to record a small video and share it if i can get it act how i described in my previous replies. I should of done that to begin with but i was deep in my thoughts at the time trying to figure out what the problem was and i didn't even think to document the issue.
 
My only theory is maybe there was a brownout or some dirty power in my area with the electricity but i'm not 100% sure as it could very well just be a real issue with the card. Does anyone know if these cards are super sensitive to power fluctuations even if minor? I'm no expert on these matters but i still find it interesting to think about.
 
*UPDATE* 
So far today in my testing the card has been working fine, i'm not seeing any problems with it flaking out on a cold boot like before. I'm not sure if it's something i did or if it's becoming self-aware. If i RMA it now, EVGA is going to think i'm nuts. Is it possible to cancel a RMA? I've not had much experience with RMA's over the years due to having mostly good luck with various components.

Can you monitor / read the Voltage from your outlet ... try another outlet .. are you using a UPS ?
 
 
How old is your PSU ?  RE first post: "switched psu from single rail to multi and vice versa"
 
check 12V on your PSU
 
FAQ
 
How do I test my power supply?
 
How can I check my power supply's 12v rail voltage in my motherboard's BIOS?

I'm wondering if there's an issue with your card seating, even though you're using different systems.

One thing to definitely try. If your good supports setting the PCIe slot lanes, try forcing it to 8x. Also, try using the 2nd PCIe full size slot on your motherboard instead. Even try adding the 1070 into the 2nd slot to force both into 8x. Would be curious to see if the issue persists with only using 8 lanes instead of 16. Next time you have the issue,try as many of these options as possible.

I wonder if something is up with your primary PCIe slot, like debris or a bent pin. Something just enough to damage a pin on the gfx card, which would then intermittently affect the card in ANY slot. Just bouncing ideas around that haven't been mentioned yet.

micfogas
I'm wondering if there's an issue with your card seating, even though you're using different systems.

One thing to definitely try. If your good supports setting the PCIe slot lanes, try forcing it to 8x. Also, try using the 2nd PCIe full size slot on your motherboard instead. Even try adding the 1070 into the 2nd slot to force both into 8x. Would be curious to see if the issue persists with only using 8 lanes instead of 16. Next time you have the issue,try as many of these options as possible.

I wonder if something is up with your primary PCIe slot, like debris or a bent pin. Something just enough to damage a pin on the gfx card, which would then intermittently affect the card in ANY slot. Just bouncing ideas around that haven't been mentioned yet.

micfogas
Also be sure to go with a Line Interactive UPS if/when you get one. A Standby type (most basic cheap ones that don't have displays, but there are some LI type without displays) is not going to offer you the protection you need.

I'll be sure to take these tips into consideration if it acts up again, looking into the LI UPS also. i kindly thank you for your input buddy. 

EVGA offered to give me a Advanced RMA and i got approved to submit my debit card information for collateral but the site is not taking my card. i'm going to call my bank in the morning. If it's not one thing it's something else. haha.
 
It says the following when i submit my card details...
 
Mastercard Identity Check Authentication Failed, In order to protect you against potential eCommerce fraud, this card cannot be used to complete this transaction at this time.

Please contact the customer service number for your financial institution, which is typically found on the back of your card.

Welp called EVGA support and they couldn't do anything besides offer me a standard RMA because for whatever reason their system won't accept my card even though it's works everywhere else Mastercard is accepted which is like everywhere besides at EVGA apparently. I'm embracing the downtime at this point.

aka_STEVE_b
You have some fairly awful luck , it seems.
 
I'll try to wish some of my Good luck  your way ....

 That's life, i've been through far worse, this is more of an annoyance than anything. Thanks for sending me good vibes. 

Hope you figure it out man!

i rma a 2080ti xc i got from bstock for overheating and they didnt have one so they sent me a 2080ti xc ultra at original purchase i paid for overnight shipping so they sent me xc ultra overnight so i would have it by thanksgiving ,so it was a 10 day turn around which was great and my xc ultra is a beast and running great now for almost 3 months. when i boot up pc i hear the fans crank up for a second and once im  up it settles down i think its part of the starting process and while im gaming in codcw temps never go higher then 60 and it runs cooler then my ryzen 5 3600. i hope it works out for you because its really a awsome card, i just hope it out lives its 1 year warranty lol.