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EVGA RMA

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Breakthecycle2
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2018/02/23 16:13:10 (permalink)
Hello all. I had a ticket with RMA do to a return. I got the approval and sent it with tracking. I just saw on the tracking info that it was refused at the address? WTH would they refuse it?
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    bcavnaugh
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    Re: EVGA RMA 2018/02/23 16:22:08 (permalink)
    Welcome to the Forum Breakthecycle2

    You should Call and ask what happened?
    This is an Open Public Forum and not really a direct Support Forum.

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    post edited by bcavnaugh - 2018/02/23 16:27:21

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    #2
    Breakthecycle2
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    Re: EVGA RMA 2018/02/23 16:23:10 (permalink)
    I responded to my support ticket. Just waiting. I thought maybe someone would have some insight while I wait.
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    bcavnaugh
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    Re: EVGA RMA 2018/02/23 16:26:25 (permalink)
    It would only be guess work information from Forum Members as to why it was refused.
    It would also help out if you filled out your Location under User Control Panel
    You only need enter the State or Country as to help.
    post edited by bcavnaugh - 2018/02/23 16:31:32

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    Breakthecycle2
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    Re: EVGA RMA 2018/02/23 16:36:45 (permalink)
    bcavnaugh
    It would only be guess work information from Forum Members as to why it was refused.
    It would also help out if you filled out your Location under
    You only need enter the State or Country as to help.




    Just filled it out.
    #5
    bcavnaugh
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    Re: EVGA RMA 2018/02/23 16:41:23 (permalink)
    Maybe a MOD or an EVGA Teach will Post in your Thread.
    Did you take Photos of the Item before you packed it up and Shipped it?
    On the Package did you Write the RAM Number on it?

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    Sajin
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    Re: EVGA RMA 2018/02/23 19:08:25 (permalink)
    Moved thread to evga warranty questions subsection.


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    _JeffP
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    Re: EVGA RMA 2018/02/23 21:15:48 (permalink)
    Hello,
     
    The package was refused delivery because it was not sent according to the EVGA RMA Instructions that were sent. It is important for all RMAs that the instructions be followed exactly to avoid refusal of the package. I will be responding to the ticket with more detail. 

    Everything is security. 
    #8
    duckpond
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    Re: EVGA RMA 2018/02/24 05:59:18 (permalink)
    can it be divulged to the public on here?
     
    another case where the item was returned in inadequate packaging?
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    Cool GTX
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    Re: EVGA RMA 2018/02/24 06:44:32 (permalink)
    duckpond
    can it be divulged to the public on here?
     
    another case where the item was returned in inadequate packaging?


     
    No
     
    Looks like --->The Box was not accepted because the sender did not follow instructions
     
    Pure guess on my part --> any RMA I've seen says -- Use a specific address & put the RMA # on the shipping label or it gets rejected when delivery company tries to deliver
     
    https://www.evga.com/howtorma/
     
    Once the RMA request is reviewed and approved by the RMA department the following steps will occur:
    • The RMA number and shipping instructions are emailed to you
    • The defective product now can be shipped EVGA. The address, packing information, and shipping information are detailed in the email that is received when the RMA is approved.
    Contacting Customer Service
    If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.

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    #10
    Breakthecycle2
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    Re: EVGA RMA 2018/02/24 09:21:21 (permalink)
    Cool GTX
    duckpond
    can it be divulged to the public on here?
     
    another case where the item was returned in inadequate packaging?


     
    No
     
    Looks like --->The Box was not accepted because the sender did not follow instructions
     
    Pure guess on my part --> any RMA I've seen says -- Use a specific address & put the RMA # on the shipping label or it gets rejected when delivery company tries to deliver
     

     
    Once the RMA request is reviewed and approved by the RMA department the following steps will occur:
    • The RMA number and shipping instructions are emailed to you
    • The defective product now can be shipped EVGA. The address, packing information, and shipping information are detailed in the email that is received when the RMA is approved.
    Contacting Customer Service
    If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.




    I did that. I used their label. Unfortunately, even though I put a box in an envelope, they didn't except it. I did not see the no envelope part.
    #11
    DTN107
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    Re: EVGA RMA 2018/03/03 00:06:57 (permalink)
    Breakthecycle2
     
    I did that. I used their label. Unfortunately, even though I put a box in an envelope, they didn't except it. I did not see the no envelope part.



    The last bulletin under "shipping method".
    https://www.evga.com/howtorma/
     

    • Products received in any type of shipping envelope or soft packaging material will be immediately rejected.

    #12
    rjohnson11
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    Re: EVGA RMA 2018/03/03 00:15:02 (permalink)
    If the instructions for RMA are not followed they have to refuse the item. There are many reasons for this.

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    XrayMan
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    Re: EVGA RMA 2018/03/03 10:51:30 (permalink)
     
    If it was a P.O. box, then it would not work. Also, can't have a different address than the one on record.

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