Hi there! We are looking into ways to optimize the current EVGA queue system for GeForce RTX 30 series cards to speed up the process and get cards into more gamers hands as soon as possible. We would like some of your feedback on some different options that may be considered. Please vote for which option you would like to see:
 

• Option 1: Keep existing queue system. (One card per part number)
• Option 2: You are allowed one 30 series card ONLY
• Option 3: Other (comment below)

 
Please let us know your thoughts on the current queue system and any feedback!

safan80
How about a 24 hour buying window instead of just 8 hours? I've missed two different 3080 TI chances the xc3 and ftw ultra because I was not available to purchase during the given window.

a number of people have had that issue and all they had to do was reply to the email to discuss your desire to buy the card and they would've worked things out for you.

safan80
How about a 24 hour buying window instead of just 8 hours? I've missed two different 3080 TI chances the xc3 and ftw ultra because I was not available to purchase during the given window.

Please reply to the invite to purchase email (it should have come from ordernotify@evga.com) and indicate your desire to purchase the card.  EVGA should get you sorted in a day or three (once they have sufficient inventory for that card) by sending you a new invite to purchase email with a new purchase link.  
 
Even these days/weeks/months later, safan80, EVGA should be able to find your registration timestamp based on the reply email you sent and get your sorted in short order.
 
Best of luck!

enewt

safan80
How about a 24 hour buying window instead of just 8 hours? I've missed two different 3080 TI chances the xc3 and ftw ultra because I was not available to purchase during the given window.

Please reply to the invite to purchase email (it should have come from ordernotify@evga.com) and indicate your desire to purchase the card.  EVGA should get you sorted in a day or three (once they have sufficient inventory for that card) by sending you a new invite to purchase email with a new purchase link.  
 
Even these days/weeks/months later, safan80, EVGA should be able to find your registration timestamp based on the reply email you sent and get your sorted in short order.
 
Best of luck!

One was from a week or so and the other was even later.

Marbles. (more on this random concept below)
 
The current system is pretty good but could use some more RNG.  For example, those who get in the queue in the first 30 minutes are thrown into a pool and picked by random until complete. (then the next 30 minutes, etc. Maybe an hour? 15 minutes? day? heck I dunno) During this time hopefully bots can be determined through some means of human validation.  It's really not great that the EVGA website times out or is flooded with potential bots and that is what determines order and making it random makes it a little more fair.
 
Also no one likes that only new people get to spin this magical wheel for discounts... the previously loyal/faithful should get such perks and more.
 
Warm regards,
Your friendly stream/forum sniper.
 

Changing the rules this late in the 30-series queue seems unfair; but thinking ahead to the 40-series makes sense.
 
Some people (myself NOT included at this point) may have a legitimate need for multiple cards of the same SKU; I think it would make sense allow someone who has purchased a card to re-enter the same queue [after, say, a 24 hour window to lock out launch-day bots]... i.e. to have a more "permissible" queue that what's currently on offer.  Yeah, sure, that may "slow down" the process a bit for some...  but no matter what, anyone can recruit their distant relatives to "enter" the queue, so does it really make sense to pretend there are ways to put limits?
 
Edit: Thanks for the queue system!  As painful as it is waiting, it is much less stressful that trying to beat-the-bots and/or the camp-out professionals at BB.

Arnold_35
I'd you able to buy one card and then have a cooldown ~6months b4 being able to buy another 30 series card

How does this work for people who manage to purchase one from a different retailer?  Yeah, not a fan of that idea.  There are people that do need multiple cards that aren't for mining purposes as well...

Users who have shown loyalty to EVGA should be getting priority in the queue. The queue system is is half decent. I just received my 3968 today after 98 days on the queue. I got the GPU I wanted. This is my 6th or 7th EVGA GPU over almost 20 years. I switched to EVGA specifically because OCZ couldn't honor the warranty on my GeForce 3. It's been that long.

Users with a certain number of registered GPUs over a certain number of years should get into the queue a day before elite. And elite shouldn't be something that you can get by spamming the forums.

@Jacob,

Keep the queue as is, but possibly give some clarity as to where a user stands in the queue, like an estimated wait time. I would NOT give exact queue numbers because it is well known that with exact information, people won’t understand what they are reading and will take it completely wrong.

Vague information, like (current trend is 1-2 months) (current trend is Soon). Just like people get when on hold for incredibly important phone calls, and they hear “due to high call volumes, there is approximately a 4 hour wait, and your phone battery will die before we actually answer.”

A great option for the future is 1 sku at a time. Allow users to sign up for all sky’s they are willing to purchase, but once they complete a purchase, all queue’s are cleared and they can re-enter, the queue, instead of allowing the same person to purchase 8 sku’s because they weren’t working when the webpage launched, but someone that was working had to wait 3 hours and couldn’t enter all of the SQueues, and therefore has to wait forever to get one card. See what I did there… SKU’s + Queues… SQueues.

Hmm. I'd personally like to see all the "elite" members that garnered that status via forum spamming participation revoked, and the old rules regarding that status reinstated(I've been buying EVGA since 2008, and was quite miffed by that change). I'd like to see the server capacity adequately addressed on new SKU launch dates during peak hours(so, 6-12 PST), even if that involves leasing extra processing time as well as a bandwidth multiplier service or some sort of reverse proxy on those days to handle the extra load. And lastly, on a technical note, a rework to the code that handles ticketing and queuing.
 
(Fair warning, this likely wont make sense to anyone who hasn't peeked at the page source for the store and product pages, and it is still rather technical as makes some assumptions about you already understanding the systems at play)
As it stands, the current system loads the notify page into a floating JS element that's effectively 'part of' the current page, so when the server times out trying to process your submission or load the element in the first place(assuming you even managed to get that far), even if you had a valid token issued from the server, you're now stuck trying to reload the entire store page, which regenerates your tokens for any products visible on said page(whether you're on the main store/category or directly on the page for a given SKU). Someone with experience in such things can easily pick out the URL for the queue registration page that gets loaded into the floating element and manually find their freshly generated token from the page source and then feed it in to the appropriate page to bypass all this and allow them to keep attempting to load the submission page directly, rather than having to load the product page, get a new token(this is all hidden and the average user doesn't even know about it), hit the auto notify button, wait for the floating element containing the queue page to (try to) pop up, put in their info, and then hope that none of those operations timed out or they're gonna be starting over from square one. It took me over 2 hours 45 minutes to get in queue for a 3080 ti because of this(the queue entry page would come up, if I was lucky, I'd try and submit, and it would time out and I'd have to start from scratch rather than just resubmitting, as there was no way to refresh or nav backwards since its not even using a frame to hold the content), before I dug into the page to see about potential workarounds for future drops. Using that knowledge, it only took 12 minutes to get in for the 3070 ti once those came out after I deduced how the system worked - that's a ludicrous advantage for someone with any modicum of background in web technology simply because the site is poorly designed(Put it in a frame at a minimum, or better yet, redirect the user wholesale when they click the notify button and navigate to the notification input page directly. That way it stops regenerating their token(and invalidating the old one) every time a page load/submission times out, breaking the process and forcing them to start over, rather than just letting them attempt to resubmit whichever step timed out). Was there at 6 am for both launches. Not to mention I don't think most people know that, as an example, refreshing the category for a card you're looking at, watching/waiting for a second SKU to drop will generate new tokens and kill your old ones for anything visible on that page, if say, you have the direct product page for one of those SKUs open simultaneously and are trying to queue for it as well. Maybe take the queue button off of the main category page because of this, so people can still watch for secondary drops(the XC3s, for instance), without killing their tokens for anything else they're presently trying to get in line for(at least it throws an error about it that clued me in, but I'm not so sure that your average Joe would make the connection). I mean, you could use a private browser tab to view the store category while not logged in, so it doesn't kill any tokens you're trying to actively use, but most folk aren't even going to know/think to do that in the first place. I'm assuming the tokening system was put in place in order to stop bots from dumping in queues right at 6 on the dot, hammering the servers, by at least requiring some user interaction in the way of clicking a button - but with the way its presently designed its actually hindering said users instead. Not to mention if someone like me could figure it out in about 2 minutes of looking at your unobfuscated client side code and simply poking around until I got it working, you can bet the scummy folks writing bots so they can scalp the things and head straight over to ebay already had it down pat before the cards even went up for sale. It's hurting real humans while probably not even inconveniencing botters, scalpers, and the rest of the undesirables; put some band-aids on it.
 
On a slight tangent, whats the deal with the LHR re-release cards and the 3070 ti's getting the KL treatment? I've bought 10 year warranties for every previous GPU I own of yours, and was quite irritated when I realized that wasn't going to be an option for me on the 3070 ti. At least the 3080 ti's are still KR(for now). I'm genuinely considering upgrading to a 3080 ti(queue permitting) and just selling the 3070 ti to a friend simply due to the 3 year warranty issue alone(anyone else remember the good old days when EVGA cards came with a lifetime warranty just for registering within 30 days of purchase?).

the_Scarlet_one
I am going to address this, although someone is going to attempt to correct me because they missed the initial introduction of post count.

The elite status post count was introduced at the very start of elite, in 2017-2018… it is not new, that never changed, it’s been around for years, those are the old rules of that status, so you wanting them to change wouldn’t change anything.

Not sure where I read otherwise then, my mistake.

But the one thing I hate about the current queue or even a future queue if it changes...
 
GIVES US WHERE WE ARE IN THE QUEUE! Is it that hard to count lines until the top. I feel that's something a programmer could whip up in 30 seconds.

My kids like to game.  Please don't make me create an EVGA account for each child. People will just find a work around for whatever system you come up with to create a 1 per gamer rule. It will only hurt honest people who want to buy more than 1 for legitimate reasons. 
Also, to address miners who want multiple cards...Where are the CMP GPUs? LHR was supposed to help, but how do LHR GPUs help when there are no CMP options for miners to buy? We all know they end up buying a GPU meant for a gamer and honestly, what did anyone expect when there were no other options. 

Well, it's a tough situation (understatement).  I do favor just one 30 series EVGA card per account.  There are multiple ways to get multiple cards, and they don't have to be EVGA 30 series.  I enter the shuffle every day.  Even for Gigabyte (heh).
 
owner:  EVGA 2060 s

I appreciate that EVGA is trying to improve the experience for its customers, but it would be nice to know a few more details before we all give our preferences... 
 
For those who already purchased a card, but not necessarily the one they wanted, would they be kicked from the remaining queues and have no hope of getting the card they really wanted?  I'm sure a lot of folks signed up and purchased a 3060 when they really wanted, for example, a 3080.
 
How about the SKUs that catch up (I hope some of them eventually do)?  Are they going to go to first come, first served?  IE, bots get them all?  I'd like to have EVGA let us know what they would do for this situation.  If we switch to #2, some queues might actually catch up.  Like now!  Would hate to see bots/scalpers get all of the new ones that are produced instead of folks currently on the list who want more than one card and have no intention of scalping it.  Any time a scalper gets a card, the situation gets incrementally worse for everyone.
 
In an ideal world, I'd love to see anyone on the list who hasn't gotten a single 30 series card be able to "jump the line."  The rest of the people can stay in line and when everyone in line has gotten at least one card, begin to serve the other people who have already gotten one or more 30 series card.  That fights bots/scalpers and allows people who really want/need more than one GPU to still be able to have a fair method to get one at MSRP.  Downside is that I know people will find ways to work around this.  Now, cheaters have a way to jump the line.  It's not like EVGA will ask for my social security number to prove I never got a card before.  And, well, that is another reason to not do #2.  People will just find ways to make another account and use another CC and ship to another address.  I'm sure some do it already.  #2 gives them more reason to do it.
 
I hope others in this community do have some good ideas for improvements, but I hate to say it...  I think what EVGA is doing now is about as good as it gets.  If people have ideas on ensuring each person really only gets one card, the process can be improved.  But until that happens, I can't envision many improvements and I'm afraid #2 will actually make the situation worse for many.