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LockedEVGA Queue System Feedback!

EVGA Queue System Feedback!

Keep existing queue system. (One card per part number)   62% (611)
You are allowed one 30 series card ONLY   32% (312)
Other (comment below)   5% (49)

Total Votes: 972

Voting Ends:
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Yann31
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Re: EVGA Queue System Feedback! 2021/09/19 12:20:43 (permalink)
Voted for one RTX30 series card only as european queue seems to not move at all
jaredbyoung
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Re: EVGA Queue System Feedback! 2021/09/19 13:00:34 (permalink)
I would do this (next time, too late to do it for 30 series):
 
Members get two choices
 
Option A -- Join a unified queue. You get an option to purchase the first SKU that becomes available to you. If you pass you keep your place in line in the unified queue and will be notified when a different SKU becomes available. Once you make a purchase you are removed from the unified queue.
 
Option B -- Join specific queues for the SKUs you're interested in. As it is now but with a maximum of two (or three) cards per household, one card per SKU.
 
You can't do both.
 
On launch day there will be a pretty significant advantage to simply joining the unified queue and being done with it.
post edited by jaredbyoung - 2021/09/19 13:01:36
misterjaved
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Re: EVGA Queue System Feedback! 2021/09/19 14:40:10 (permalink)
I'm in favor for one card per part number but you are not allowed to repurchase the same card until 6 months later.
post edited by misterjaved - 2021/09/19 14:48:53
surreal but nice
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Re: EVGA Queue System Feedback! 2021/09/19 14:54:30 (permalink)
So I've just joined up to see if it's possible to get a 30 series direct from EVGA, and it's pretty discouraging reading some of these posts. Is it for real that there are bots filling up the queue so I've no chance to get a card?
McAztec
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Re: EVGA Queue System Feedback! 2021/09/19 15:19:32 (permalink)
surreal but nice
So I've just joined up to see if it's possible to get a 30 series direct from EVGA, and it's pretty discouraging reading some of these posts. Is it for real that there are bots filling up the queue so I've no chance to get a card?




Hard to tell if it's bots or real users without actually doing a thorough investigation and if EVGA does that we probably won't get a statement, more likely the queue will be cleaned up silently (maybe it already has, who knows), one thing is for sure the site was hit pretty hard on launch day. That being said yes the queues are quite long, supply of cards isn't great and it doesn't help that some people are buying (or trying to buy) multiple SKUs either.
idundas
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Re: EVGA Queue System Feedback! 2021/09/19 16:02:59 (permalink)
I think there the main issue regarding the queues is the allocation of stock to queue participants. I would like to say that the queues seem to work as expected in that the "elites" that signed up in the first 24 hours seem to be getting cards, though quite slowly. On the other hand the general queues that have been open for over a year are so backlogged that they appear to not even be moving. The biggest thing the EVGA could do to improve the queue system is to actually allocate significant stock to the queues so that they are seen to be moving. I think there is a lot of frustration because EVGA has not been open about how few cards would actually get sold through the cards. Initially it appeared to be a great idea, but in terms of actually making it easier to get a card and not having to lineup outside big box stores lat at night hoping to get any card the next morning, it has been a failure. I think the AIBs need to realize we are in a "new paradigm" and making it a priority to sell directly to consumers would not only make them a lot more money, but also give the consumer a much better experience.
Darkstar219
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Re: EVGA Queue System Feedback! 2021/09/19 16:59:07 (permalink)
It's almost been an entire year since I entered the queue for a 30 series card. And still haven't gotten notified. Queue system is a total joke
Flint 1760
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Re: EVGA Queue System Feedback! 2021/09/19 17:29:57 (permalink)
@idundas:  The overwhelming majority of AIBs' revenue, and in most cases, all revenue, because they don't sell direct anymore, is bulk binding contract sales.  Part of the contractual agreement to be an AIB requires these sales.  To decide to abrogate these contracts basically means the AIB is out of business.
 
The "new paradigm" is transient and will end.  As of FY2020, the US only made up 7.29% of NVIDIA's revenue.  (Source:  https://businessquant.com/nvidia-revenue-by-region-bill-to-location)
post edited by Flint 1760 - 2021/09/20 07:58:56


pututu
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Re: EVGA Queue System Feedback! 2021/09/19 19:43:43 (permalink)
Keep the current queue system but please please please, improve the server response when the auto-notify queue starts. I don't know how but I'm sure your IT dept can advise.
rawalshree
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Re: EVGA Queue System Feedback! 2021/09/19 20:11:05 (permalink)
pututu
Keep the current queue system but please please please, improve the server response when the auto-notify queue starts. I don't know how but I'm sure your IT dept can advise.



Exactly. It's like trying to load the page on IE at 1G speed. Almost feels like would be faster if we do the queue in person lol
LeChuck81
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Re: EVGA Queue System Feedback! 2021/09/20 03:25:57 (permalink)
I would keep the system as is, but I would enforce the queue system to official resellers too, at least the ones on which you can and do enforce MSRP (if this is even possible).
Biggest problem as of now is bots hoarding anything going on sale outside the queue system. If the only possibility to buy EVGA cards at MSRP is through the queue system, things should ease. At least by a little?

That's my two cents on the argument and, ofc, anyone,feel free to add to it and/or point out possible flaws on it.
 
Oh, and as an EU queuer, please, please, PLEASE, with sugar on top and everything is nice, allocate some more VGAs over here too. ^^;
post edited by LeChuck81 - 2021/09/23 03:40:46

EU:
3885 7/14/21 12:05:39 AM PT No
3881 removed
3785 7/9/21 9:11:46 AM PT No
3755 removed
3751 removed
3667 removed
3663 removed
 
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EVGA_JacobF
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Re: EVGA Queue System Feedback! 2021/09/20 09:12:00 (permalink)
Not related to the question in OP, but we have made an update today due to feedback, we have made the window to checkout to 20 hours instead of 8.


ObscureEmpyre
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Re: EVGA Queue System Feedback! 2021/09/20 09:17:28 (permalink)
EVGA_JacobF
Not related to the question in OP, but we have made an update today due to feedback, we have made the window to checkout to 20 hours instead of 8.

This should save plenty of Tweets at you for help regarding a missed notification.


scgt1
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Re: EVGA Queue System Feedback! 2021/09/20 10:16:00 (permalink)
ObscureEmpyre
EVGA_JacobF
Not related to the question in OP, but we have made an update today due to feedback, we have made the window to checkout to 20 hours instead of 8.

This should save plenty of Tweets at you for help regarding a missed notification.

HA 8hrs was plenty as it was. It was customers responsibility to keep on their email if their times were getting close not to mention to ensure the evga email was allowed to their inbox and not in a spam/junk filter list. I'm sure he will still receive tweets about people missing the 20hr window but with this much time I think they should have also stated 20hrs ONLY no gimmie gimmie I missed my email I forgot I needed to purchase etc. People should have been able to complete purchase in an 8hr time frame previously without issue. They sure should be able to now so I think they need to stand firm on this 20hr limit.
 
IE if you don't complete the purchase in the new window you should be sol. Everyone and there brother has been on these forums complaining they missed the window and people have blasted saying just reply back to the purchase email. Word gets around everyone starts to to do this and abuse the system much like the Elite System has been completely abused and the Associate code system also with members daily posting their number. Hello it's on your sig too. People all over the forums already see it and I'm pretty sure that is as far as your allowed to advertise it publicly here on the forums anyway. Maybe I'm wrong but I swear years ago that was part of the Associate terms.

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ebay scgt1
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Frozywozy
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Re: EVGA Queue System Feedback! 2021/09/20 10:20:22 (permalink)
the_Scarlet_one
@Jacob,

Keep the queue as is, but possibly give some clarity as to where a user stands in the queue, like an estimated wait time. I would NOT give exact queue numbers because it is well known that with exact information, people won’t understand what they are reading and will take it completely wrong.

Vague information, like (current trend is 1-2 months) (current trend is Soon). Just like people get when on hold for incredibly important phone calls, and they hear “due to high call volumes, there is approximately a 4 hour wait, and your phone battery will die before we actually answer.”

A great option for the future is 1 sku at a time. Allow users to sign up for all sky’s they are willing to purchase, but once they complete a purchase, all queue’s are cleared and they can re-enter, the queue, instead of allowing the same person to purchase 8 sku’s because they weren’t working when the webpage launched, but someone that was working had to wait 3 hours and couldn’t enter all of the SQueues, and therefore has to wait forever to get one card. See what I did there… SKU’s + Queues… SQueues.



I believe that your last paragraph is the best solution I have read on the forums so far. I don't like the idea of queuing only for one sku it's impossible to know which queue moves the fastest and some people like myself do not care which card they get, they just want one as fast as possible. I wouldn't be happy to be stuck in a queue which does not move fast enough.
yaymz
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Re: EVGA Queue System Feedback! 2021/09/20 11:00:56 (permalink)
EVGA_JacobF
Not related to the question in OP, but we have made an update today due to feedback, we have made the window to checkout to 20 hours instead of 8.


I like this change 
 
Any updates on if EVGA will make other queue changes?   I still see people who want a 1 card per PART number, but I haven't see a good answer to why?  I feel like the queue would really be moving if it wasn't bogged down by people who have signed up for every PART number (GPU) on the sight with hope to resell.
 

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FliesWithWind
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Re: EVGA Queue System Feedback! 2021/09/20 12:55:21 (permalink)
The best way to push down bots and scalpers with bunch of fake accounts to the bottom, would be to prioritize the queue based on forum joined date.  
Frozywozy
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Re: EVGA Queue System Feedback! 2021/09/20 13:45:32 (permalink)
ObscureEmpyre
I voted to keep it as it is, but my suggestion is to suspend the step up program for GPUs until supply meets demand once again. This is coming from someone actively in the step up queue. Also, queue transparency would be greatly appreciated instead of leaving it up to members to come up with unofficial and inaccurate queue lists. Some members have worked tirelessly to give the rest of us an idea of where we stand in line, but it should never have come to that.



Big props to @enewt for coming up with a google document involving the recent moves and updates on notifications. Very helpful and gives something to look for while we wait.
post edited by Frozywozy - 2021/09/20 13:46:43
Frozywozy
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Re: EVGA Queue System Feedback! 2021/09/20 14:36:55 (permalink)
idundas
I guess it all comes down to what "fair" is defined as. One could argue that in a capitalist society, the queue would be based on what price the demand would support. When inventory is available, set a silly high price, and then lower the price daily until the inventory is sold. That will stop scalpers immediately as people will pay EVGA the highest price they are willing to pay, and the scalper will have not market to sell to. This will take bots out of the picture. If EVGA then makes the CMP cards available openly and at a reasonable price, the miners will buy those, instead of the higher priced Geforce cards. This way the AIBs get to make the most from proper price discovery, and the incentive to buy in order to sell disappears.




In the first 4 pages of posts in this thread, you are the first one who suggest a solution to counter the bots / scalping issue. This being said, how do you suggest people who aren't rich would get their hands on a card at a reasonable price ? Are you saying that all rich people would need to buy their card first, so EVGA can continue to lower the price to a standard that most people can afford ? That does not seem fair.
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Re: EVGA Queue System Feedback! 2021/09/20 14:37:37 (permalink)
I hope i'll have one
justin_43
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Re: EVGA Queue System Feedback! 2021/09/20 14:52:32 (permalink)
The biggest thing I would like to see improved is how launch days are handled. Having it be a race to click first and most people can't even get the site to load is not cool. Have people sign up ahead of time to be entered in a list and then have a random number generator pick the order. Or do it just for the first few hours. I don't know what the exact answer is but something should be done. The site cannot handle doing it the current way. And I vote to keep the queue the way it is. Some people need more than one card legitimately and also would like the ability to sign up for multiple SKUs so they can get whatever comes first. The way it is the best way.

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Re: EVGA Queue System Feedback! 2021/09/20 16:42:38 (permalink)
EVGA_JacobF
Hi there! We are looking into ways to optimize the current EVGA queue system for GeForce RTX 30 series cards to speed up the process and get cards into more gamers hands as soon as possible. We would like some of your feedback on some different options that may be considered. Please vote for which option you would like to see:
 
  • Option 1: Keep existing queue system. (One card per part number)
  • Option 2: You are allowed one 30 series card ONLY
  • Option 3: Other (comment below)
 
Please let us know your thoughts on the current queue system and any feedback!


 
A mix of options 2 and 3.
 
One SKU per card number.  So you get one 3080/Ti, one 3070/Ti, one 3060/Ti, etc.  You can't buy a 3090 XC3 Ultra and a 3090 FTW3.  Whichever one you buy first wipes all other queue slots for cards in that series.  Additionally, condense existing SKUs that aren't being made (like 3881) into the SKUs that are, so launch day customers can finally buy their cards, even if it means buying a higher-tier model.




10G-P5-3881-KR     9/17/2020 9:44:07 PM PT      No
 
10 SKUs "launched" on 9/16, three of which have queues that still haven't even reached the 9/17 release date.  EVGA: where are the 3881, 3883, and 3895?
Elkad
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Re: EVGA Queue System Feedback! 2021/09/20 16:57:49 (permalink)
My first EVGA card I'm sure of is a GeForce 3 ti 200. Maybe earlier. I can't remember the brands of anything before that, just the chipsets.

No, I didn't register it. Why would I? Solid companies that value their customers honor warranties anyway, and I've had no reason to doubt EVGA on that front (and I've never had to test it - every card or board has been gifted down to a new gamer after years of flawless service) Not likely it would matter at this point anyway.

So I don't have elite. And I haven't spammed up the forums to get it either.

I want a 3080ti. I'm entered for all the variants of that, because I don't really care which version I get. I'd prefer a FTW3, but I'll settle. But in the interest of marital harmony, I determined when I bought that GF3ti200 I'd buy 2 so my wife's computer got one as well. And that's a rule I've stuck to since then.

So yes, I want 2 of them. And so I'd like to remain in multiple queues. I'd accept a short delay before I got the second one (30 days or so), but not starting completely over again.

FliesWithWind
The best way to push down bots and scalpers with bunch of fake accounts to the bottom, would be to prioritize the queue based on forum joined date.  


That also pushes out me. The quietly happy customer, who never had a reason to even join the forum.
post edited by Elkad - 2021/09/20 16:59:16
gmasou14
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Re: EVGA Queue System Feedback! 2021/09/20 17:00:42 (permalink)
Fair is one 30 series card per person in these difficult times, with a cooldown of a year. I've just been without a gpu and it's impossible to find one at logical price 
rawalshree
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Re: EVGA Queue System Feedback! 2021/09/20 18:06:54 (permalink)
Somehow I feel people are still gonna miss the 20Hr window now and be all mad at EVGA for not making it 48H long window. Peps if you still miss this 20Hr window (updated to 20H from 8H) you don't deserve a card lol.
gmasou14
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Re: EVGA Queue System Feedback! 2021/09/20 18:21:53 (permalink)
wish I had even 2hr window and I would set every alarm I could set 😅
yaggaz
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Re: EVGA Queue System Feedback! 2021/09/20 18:50:06 (permalink)
EVGA_JacobF
Hi there! We are looking into ways to optimize the current EVGA queue system for GeForce RTX 30 series cards to speed up the process and get cards into more gamers hands as soon as possible. We would like some of your feedback on some different options that may be considered. Please vote for which option you would like to see:
 
  • Option 1: Keep existing queue system. (One card per part number)
  • Option 2: You are allowed one 30 series card ONLY
  • Option 3: Other (comment below)
 
Please let us know your thoughts on the current queue system and any feedback!




None of these interest me.   You've ignored your loyal customers who've bought your products for years, heck even a decade or two, and allowed hordes of newbies spamming 100 posts to get into the queue with their bots.   How about us long time loyal supporters who through our revenue purchases made your company thrive to what it is today.  Without us all together buying, you'd be another blip in history.   Time as an elite member based on purchases should be what gets us forward more in the queue.
 
A

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idundas
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Re: EVGA Queue System Feedback! 2021/09/20 21:55:17 (permalink)
Frozywozy
idundas
I guess it all comes down to what "fair" is defined as. One could argue that in a capitalist society, the queue would be based on what price the demand would support. When inventory is available, set a silly high price, and then lower the price daily until the inventory is sold. That will stop scalpers immediately as people will pay EVGA the highest price they are willing to pay, and the scalper will have not market to sell to. This will take bots out of the picture. If EVGA then makes the CMP cards available openly, and at a reasonable price for performance, the miners will buy those instead of the higher priced Geforce cards. This way the AIBs get to make the most from proper price discovery, and the incentive to buy in order to sell disappears.

In the first 4 pages of posts in this thread, you are the first one who suggest a solution to counter the bots / scalping issue. This being said, how do you suggest people who aren't rich would get their hands on a card at a reasonable price ? Are you saying that all rich people would need to buy their card first, so EVGA can continue to lower the price to a standard that most people can afford ? That does not seem fair.

I would not necessarily consider "rich" and someone willing to pay a lot for a new GPU as the same thing. No one has a "right" to get the newest and best for cheap. My suggestion, in combination with the availability of the CMP cards, doesn't guarantee that more cards are available, merely that the makers of the cards will profit more from what people are willing to pay instead of EBay and the scalpers. If the scalpers' profit disappear, they will no longer be using bots to buy every thing up. Then things like the queues will be more usable for the regular consumer. The AIBs will get what people are willing to pay, and those willing to pay less for the same item will either need to wait longer, or choose a lower performing card. It is simple economics. Supply and demand. No one is going to be able to stamp out mining as miners will always try to use what is most profitable for them. So the AIBs need to make "mining" cards available to whoever wants them. The LHR restriction pretty much only hurts gamers who want to use mining to help pay for the GPUs they buy. As well, AMD and Nvidia didn't help things by stopping production of the previous gen cards before they had enough volumes of the current gen being produced.
ziemniak666
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Re: EVGA Queue System Feedback! 2021/09/20 23:41:05 (permalink)
If I could just buy 3080 Ti FTW3 ULTRA HYDRO COPPER GAMING (12G-P5-3969-KR) I could forget about rest queues I'm in, so OPTION 2 would sound good, but it reminds me food stamps from communist era in Poland, so maybe stick to OPTION 1 and let's treat this as a lesser evil.
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Re: EVGA Queue System Feedback! 2021/09/21 07:00:20 (permalink)
EVGA_JacobF
Hi there! We are looking into ways to optimize the current EVGA queue system for GeForce RTX 30 series cards to speed up the process and get cards into more gamers hands as soon as possible. We would like some of your feedback on some different options that may be considered. Please vote for which option you would like to see:
 
  • Option 1: Keep existing queue system. (One card per part number)
  • Option 2: You are allowed one 30 series card ONLY
  • Option 3: Other (comment below)
 
Please let us know your thoughts on the current queue system and any feedback!


i checked option 1  but really i was not got one vga card to now.
may be one idea for Option 3:
these users,people that not got not one vga card may be for 1-2 years ago to be with priority and then existing system
 
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