Wazari
Are your PCIe slots set to Gen4? If so, you have to set everything back to Gen3. Since the Nu Audio being a Gen2 card, it has some issues running in PCIe 4.0 despite having backwards compatibility.
 
Source: I had the same experiences on my MSI Prestige X570 Creation. Fixed it by just changing the PCIe version to Gen3. Hope that helps!

 Okay, so into the terrible looking UEFI I go. I manually set the PCIe slots fed by the chipset to 3.0, reboot the machine. Still stuttering. The top x16 slot is the only other option for me to alter that I see, so I also set that to 3.0 and reboot again. Stutters just the same. 😩
 
Thank you for taking time to try to help, but sadly this doesn't seem to be the issue for me. I ordered another motherboard two weeks ago, the Gigabyte Aorus X570 Master, but it's backordered due to the human malware, so who knows when I'll actually have it? I'll hold onto the Nu Audio for now, but if the Amazon return window is closing and my new mobo is not here, the card is going back. Very disappointed, I really wanted to love this card.

kozad
Okay, I have an update - listening closely to my Sound BlasterX AE-5, I hear an occasional pop here and there while playing audio and video. I am thinking I am having an issue with the maligned MSI motherboard, not the Nu Audio. I'll know for sure once my new motherboard arrives.
 
@EVGA, would you be able / willing to test out the Nu Audio with the lower end MSI X570 boards? The other thread I had mentioned above, the person who wrote it was also using a lower end MSI X570 mothertboard.

Are you keeping your computer mostly up-to-date (stuff like new drivers for your hardware and updating Windows on a regular basis)?
 
And I see your UEFI version on your previous post. If I go to the download page of your motherboard, I see that they released a new UEFI version (not the beta version, though the release notes look interesting on that one) and state that it has "improved PCIe device compatibility."
You can try to update it to that build and see if it works out. Your motherboard has a BIOS flashback button so you should be good if problems occur.
 
And don't forget to uninstall and completely disable the integrated audio in the UEFI if you haven't done it, since they can potentially interfere with the sound card aswell. Same stuff that happened to older Sound Blaster cards.

Hello.
Yes, I keep my system up to date. It's running the latest build of Windows 10, 2004, and I always allow Windows to install updates on a regular basis. GeForce experience keeps my GPU driver up to date as well.
(The latency screenshot above was taken while the audio was in the process of stuttering - the latency displayed was usually much lower)

I also periodically check for new chipset drivers from the AMD website, and around the time I do that I also check for the latest drivers for the other hardware in the system via Update Driver in device manager.

MSI must have very recently released an update, I checked for an updated version of the EFI fairly recently, probably within the last 4 weeks, so I will definitely check that out later today. The last time I saw, the beta was the latest update and I don't install betas. 💯

On one of the troubleshooting test runs I did, I disabled C states in the EFI but was still encountering the same problem. Would I also need to disable AMD cool and quiet?

In Windows power settings, it is using the Ryzen plan, and I have manually disabled pcie link power saving and disabled USB devices from powering off to save power.

In the EFI the onboard realtek audio is disabled - that is something I always do right away when upgrading the EFI or when I get a new motherboard.

On the rear of the card, I am using the RCA outputs for my speaker, and I also have a pair of Quincy Jones AKG headphones plugged into the headphone jack. Audio was stuttering with or without the headphones connected. It was also stuttering over headphone playback as well when I switched over to that with the Nahimic program.

The card was set to the default depth and sample rate - 24 bit and 4800khz I believe, but also tried a few other rates in 24 bit and also 32 bit.

The Nu Audio was connected directly to my power supply with a SATA power cable, no adapters used (I had read somewhere to not use adapters, so thought I should mention that)

The Nu Audio card not currently installed in my computer, so I will need to set some time aside for further troubleshooting later today. I will post any updates.

Thank you for the detailed response, I appreciate your efforts.

If I may ask, when did the problems started to occur when you had the AE-5?

Okay, running the beta UEFI with c-states disabled, with clean installation of the drivers for the Nu Audio, it's still stuttering. Even in 16 bit it's constantly stuttering. It's truly unbearable. 😩

Highser
Dude! My man! Was on the verge of returning the card when I came across this thread. Disabled on board wired network and "Bam!" all good. My motherboard has a wireless controller as well so I just switched to that. No issues with wireless. Thanks again!

Hey, glad to hear it! Ears without this sound card are sad ears, and no one wants those.
 
No idea why onboard network controllers would mess with the Nu Audio, but here we are... Probably just a crap motherboard. I've since upgraded mine to a X570 Gigabyte Aorus Master and I'm using the onboard NIC without any issues. If you need wired ethernet, I recommend getting an Intel NIC - if you're gaming online, you probably wanna be wired up. 💯

myststars
Hi All
I have this rig:
Ryzen 1700
16gb ram
Asus B350 Prime Plus mainboard
GPU Vega 56 8gb ram
Evga Nu audio 0.32 firmware and 2.1.10
Windows 10 2004 edition
 
This is ironic but how is possible that the problem apear on x570 with Realtek® 8111H (from MSI website) and not on my b350 with the Realtek® RTL8111H..They have identical chipset from both board specs.What am i missing ?
 
 
 
 

Better quality motherboard, or simply fewer components on the motherboard to take up recourses would be my guesses. Also, of note - x570 is different than the B350 chipset. x570 is 2 generations newer.

Better quality motherboard B350 vs X570 ? ... I don't buy this.You said yourself X570 is two generations newer...I do feel there is a degree of experience in building AMD boards between B350 and X570..
I wish to know have you installed latest chipset drivers for X570 ?



Being newer doesn't equate better quality at all. My Google Home Max sounds better than any newer Alexa speaker for example. :P
 
I really don't think this forum is the place to argue about motherboards, but I recommend going over to Youtube and looking at reviews for lower end MSI x570 boards - Hardware Unboxed has great reviews. The VRMs on the low end MSI x570 boards are garbage and the DRAM slots are also daisy chained, which shows corners were cut on the product. Yes, everything was up to date - drivers, bios, etc - (see the above posts) - network traffic on the integrated NIC was the cause of my audio issues. Disabling the Realtek NIC completely fixed the problem. I have since replaced the MSI board with a Gigabyte x570 board and no longer have it. Nothing on my new motherboard interferes with the Nu Audio, so this motherboard gets my seal of approval.
 
I'm not going to be replying further, as I don't want to get in trouble with the admins of the forum. Thanks for understanding and have a good day!