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EVGA NU audio not detected since building into new case

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AsimY
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2019/10/03 10:25:40 (permalink)
4 days ago it was working fine, but now all of a sudden it doesnt seem to be getting detected. things ive tried so far
 
the cable used (psu to 4x sata) is also connected to some SSD's, hence i know its working and the RGB lights on the nu audio come on
tried different slots on motherboard
reseated the card
checked to see if cable is properly connected
reinstalled drivers
 
still not getting detected, gone into device manager and it said the hardware isn't connected. not sure what steps to try anymore
#1

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    bob16314
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    Re: EVGA NU audio not detected since building into new case 2019/10/03 10:35:53 (permalink)
    I remember somebody posting about that recently and If I remember correctly it was Windows Update KB4515384 causing a problem..Uninstall that update if you have it and see how it rolls..Or use System Restore to go back to a point where it was working.

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    #2
    AsimY
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    Re: EVGA NU audio not detected since building into new case 2019/10/03 11:21:45 (permalink)
    Removed said update but still no sound card been detected
    #3
    bob16314
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    Re: EVGA NU audio not detected since building into new case 2019/10/03 11:24:52 (permalink)
    See if KB4517211 is installed..Try uninstalling that one..If no joy, use System Restore to go back to when you know it was working..Pretty sure a Windows Update broke it..That's about all I can tell you.

    * Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * 
     
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    #4
    AsimY
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    Re: EVGA NU audio not detected since building into new case 2019/10/03 11:34:58 (permalink)
    Did a system restore but that didnt fix it either, looks like i need to rma the card?
    #5
    bob16314
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    Re: EVGA NU audio not detected since building into new case 2019/10/03 11:36:16 (permalink)
    AsimY
    Did a system restore but that didnt fix it either, looks like i need to rma the card?



    Maybe so.

    * Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * 
     
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    #6
    startekselva
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    Re: EVGA NU audio not detected since building into new case 2019/10/04 01:41:25 (permalink)
    Check the bios weather pcie slot is enabled and if enabled go to device manager there will an option audio check for NU audio or xmos if it's present then restore or reinstall will only fix the problem




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    AsimY
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    Re: EVGA NU audio not detected since building into new case 2019/10/04 16:00:13 (permalink)
    startekselva
    Check the bios weather pcie slot is enabled and if enabled go to device manager there will an option audio check for NU audio or xmos if it's present then restore or reinstall will only fix the problem



    i dont know how to check that with my motherboard dont see an option, however i used speccy and its saying the slot where i put my sound card is actually in use. Does the sound card use x1 lanes or x4 lanes?
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    AsimY
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    Re: EVGA NU audio not detected since building into new case 2019/10/05 16:14:25 (permalink)
    Reformatted pc and disable windows updates but still not working, waiting for support to get back to me as ive exhausted all my options. a bit wierd it stopped working even though i can hear the clicking noises when switching my pc on and the rgb is coming on
    #9
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