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Helpful ReplyEVGA NU Audio Trouble Shooting

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dirosa5886
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2019/01/22 20:15:08 (permalink)
Recently,  I just got the Evga nu audio sound card, however i have a pair of AStro's A50 and it is hooked up via usb.  In my current set up I have an optical cable going from the soundcard to the base of the headset charger.  The audio is cutting in and out when i set the sound to come from the optical device.  I am not sure what to do?
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ty_ger07
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Re: EVGA NU Audio Trouble Shooting 2019/01/22 20:32:03 (permalink) ☄ Helpfulby dirosa5886 2019/01/23 06:09:04
I am really confused about what you are doing and why. What is your other use for the EVGA sound card? Because it seems like, based on what you have described so far, you are using the EVGA sound card for no reason other than trying your hardest to find a reason to use it. I don't know why the optical output isn't working for you, but even if it did work, it's just a digital output which will sound identical to any other digital output (USB, HDMI, or any other optical output from any other $10 device). With this sound card, what you are paying for is all the "audiophile grade" analog stuff. If you don't use the analog outputs, it seems like a purchasing mistake. If your headset already has USB audio capability, there is no reason to use the EVGA sound card's optical output since it will be the identical digital signal to your headset base station which will be doing the digital to analog conversion in either case.
post edited by ty_ger07 - 2019/01/22 20:45:39
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dirosa5886
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Re: EVGA NU Audio Trouble Shooting 2019/01/22 20:48:57 (permalink)
Thansks for the info should of done some more research before hand. I’ll probably just send it back the next couple of days. Thanks for the info.
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genghiskhanpl
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Re: EVGA NU Audio Trouble Shooting 2019/01/30 04:13:39 (permalink)
I got strange freezes in sound (pauses) when using computer - like open a file or folder, using web browser....
I switched pci-e slot - maybe this causing problems?

i7 5960x @ 4500mhz, 32gigs 3200mhz ram, asus x99 deluxe II, asus 1080 GTX, EVGA Nu Audio
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Fulgore243
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Re: EVGA NU Audio Trouble Shooting 2019/02/07 19:54:48 (permalink)
genghiskhanpl
I got strange freezes in sound (pauses) when using computer - like open a file or folder, using web browser....
I switched pci-e slot - maybe this causing problems?




I'm having the same issue of random pauses/drops in audio, it occurs on both the headphone jack and RCA outputs, in Windows 10 with the new Nu Audio driver 0.1.1.
 
I tried:
 
Uninstalling the on-board Realtek drivers and disabled the Realtek card in BIOS.
 
Reducing sampling quality to 16 bit 48000 khz.
 
It seems to get worse when I do something like you described - opening a folder, minimizing a program or merely web browsing.
 
Later tonight I'll try moving PCIE slots as well.
 
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bcavnaugh
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Re: EVGA NU Audio Trouble Shooting 2019/02/07 20:03:32 (permalink)
Fulgore243
I'm having the same issue of random pauses/drops in audio, it occurs on both the headphone jack and RCA outputs, in Windows 10 with the new Nu Audio driver 0.1.1.
I tried:
Uninstalling the on-board Realtek drivers and disabled the Realtek card in BIOS.
 
Reducing sampling quality to 16 bit 48000 khz.
It seems to get worse when I do something like you described - opening a folder, minimizing a program or merely web browsing.
 
Later tonight I'll try moving PCIE slots as well.

What OS and OS Version?
 

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Fulgore243
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Re: EVGA NU Audio Trouble Shooting 2019/02/07 20:42:42 (permalink)
bcavnaugh
Fulgore243
I'm having the same issue of random pauses/drops in audio, it occurs on both the headphone jack and RCA outputs, in Windows 10 with the new Nu Audio driver 0.1.1.
I tried:
Uninstalling the on-board Realtek drivers and disabled the Realtek card in BIOS.
 
Reducing sampling quality to 16 bit 48000 khz.
It seems to get worse when I do something like you described - opening a folder, minimizing a program or merely web browsing.
 
Later tonight I'll try moving PCIE slots as well.

What OS and OS Version?
 




It's updated Windows 10 64-bit Home.
 
I tried moving PCI-E slots but I'm still getting audio dropout, mostly when opening a program or moving/minimizing a window.
 
I also tried doing a clean reinstall of the Nu Audio driver/software. Even on 24 bit 96khz I'm getting dropout of playback from Youtube in Chrome, and Winamp FLAC and MP3.
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bcavnaugh
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Re: EVGA NU Audio Trouble Shooting 2019/02/08 08:12:33 (permalink)
Disable Hardware Acceleration in Chrome
Is Winamp FLAC and MP3 Current?
Make sure you have the Current Chipset Drivers installed
Intel® Chipset Driver for Windows Version: 10.1.17903.8106 (Latest)

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Introspector
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Re: EVGA NU Audio Trouble Shooting 2019/02/08 10:17:48 (permalink)
bcavnaugh
Disable Hardware Acceleration in Chrome

 
Why?
 

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Fulgore243
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Re: EVGA NU Audio Trouble Shooting 2019/02/08 10:18:20 (permalink)
bcavnaugh
Disable Hardware Acceleration in Chrome
Is Winamp FLAC and MP3 Current?
Make sure you have the Current Chipset Drivers installed
 




I updated chipset drivers and disabled hardware acceleration in Chrome.
 
Still getting audio skipping from Chrome audio playback. 
 
Edit: Possible solution, I manually updated in Device Manager each of the ASMedia Extensible Host Controller (3.0, 3.0 and 3.1) entries in Device Manager using the "Search automatically for updated device driver software" option. The version installed from EVGA was dated Sep 2018, and the Microsoft-found auto-updated version is 1.16.38.1, dated Aug 2016 instead, but the Microsoft version is working now. Going on an hour of testing and zero skips/dropout so far.
 
TLDR: The EVGA driver package 0.1.1 may have a buggy driver for the USB controller on the Nu Audio card. Try manually updating the three "ASMedia USB3.x Extensible Host Controller" items with whatever Microsoft finds as an auto-update driver and your problem may be fixed, mine appears to be.
post edited by Fulgore243 - 2019/02/10 23:45:04

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James071966
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Re: EVGA NU Audio Trouble Shooting 2019/06/06 19:21:38 (permalink)
Just this past week I started to get the same issues with my card  as random drop-outs but I using Firefox other then Chrome on my PC.   I just did a manual update on what you suggested as it fixed it but now it's back..  will look to see if any other drivers are the issue ..
 
 
 
post edited by James071966 - 2019/06/07 11:12:24
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James071966
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Re: EVGA NU Audio Trouble Shooting 2019/06/08 15:23:37 (permalink)
Update for those that are still having issues with Nu Audio random pauses and drops in audio as I tried the ASMedia Extensible Host Controller as that worked for  about 10 mins and the drops started once again.  So trying to solve the issue I was reading the PCIe Slot could be the issue as the slot your Nu Audio could be sharing with other devices so I got out my motherboard manual and notice the PCIe slot I was in was routed through the  z390 Chip set  and the other were going through the CPU so I put the card into the one that routed through the CPU and that looks like it solved the issue... no more random pauses and drops as I been playing music all day on it .    I have lot's of external drives and I access them often so must be the random pauses and drops is it bottle necking on that lane .  Not sure why a browser would do it unless your access the the bus somehow. 
 
back to the tunes.... music is everything :)
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Exare
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Re: EVGA NU Audio Trouble Shooting 2019/12/05 19:15:32 (permalink)
Sorry to necro, but I'm having this same issue.
 
I have had 2 of these cards. They've both failed at something. My first card had a loud hissing noise being sent through the speakers. The second card I received as a replacement had the same issue. I eventually got it to work by plugging my headphones into the RCA jack and foregoing the headphone jack.
 
Great, right?
 
Until I started using it. The hissing stopped, but now the audio pauses whenever things are happening on the Windows side. If I unplug a USB device, the audio pauses. If I plug one in, it pauses. If I'm playing a game and using Discord... the audio randomly pauses.
 
I can't stand this. I'm beyond my return for Amazon and I'm beyond my patience. This card has been an absolute disaster and I would not recommend it to anybody. Nice try EVGA. Get at me if you have a solution or want to help but 45 minutes on tech support and all I got was "your PSU is the problem". Well I proved that wrong but switching ports on the back from plugging my headphones in to the RCA slot. But now the IRRITATING pauses.
 
My 10 year old Sound Blaster works better than this.
 
If anybody has any solutions, please help me. I'm out $200 and weeks of troubleshooting. I'm about ready to throw this POS in the garbage and chalk it up as a sad waste of money.
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BenKodiak
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Re: EVGA NU Audio Trouble Shooting 2020/09/20 20:39:27 (permalink)
When I first got the card it played as it was intended. Now the sound drops almost every time i move the mouse. Is there a solution yet? 
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