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Helpful ReplyHot!EVGA Just too almost 800 days off my Warranty WHAT!?!?

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GameOverMan
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2022/09/21 07:43:10 (permalink)
Part Number: 12G-P5-4861-KL
Description: EVGA GeForce RTX 3080 12GB XC3 BLACK GAMING, 12G-P5-4861-KL, 12GB GDDR6X, iCX3 Cooling, ARGB LED, LHR

Place Purchased: Amazon
Purchase Date*: 3/22/2022
Date Registered: 3/26/2022 11:02:49 AM
Length: 3 years from date of purchase
Status: In Warranty
Days Left: 913
 
But it was RMA 4 month after owning due to dead fan
 
RMA Received
Received On: 8/5/2022
 
Replaced with
 
Part Number: 12G-P5-4861-KLDescription: EVGA GeForce RTX 3080 12GB XC3 BLACK GAMING, 12G-P5-4861-KL, 12GB GDDR6X, iCX3 Cooling, ARGB LED, LHR

Place Purchased: EVGA RMA
Purchase Date*: 03/22/2022
Date Registered: 3/26/2022 11:02:49 AM
 
Length: 3 years from date of purchase
Status: In Warranty
Days Left: 913
 
It too, died with the same issue.
 
Now, EVGA is replacing it with a different model 
 
Part Number: 12G-P5-4865-RXPart Desc: EVGA GeForce RTX 3080 12GB XC3 ULTRA GAMING, 12G-P

Place Purchased: EVGA RMA
Purchase Date: 03/22/2022
Date Registered: 3/26/2022 11:02:49 AM
 
 
Length: 1 year from date of purchase
Status: In Warranty
Days Left: 182
 
WHAT THE ACTUAL HELL!!!!  Did they take my brand new GPU and give me a used gpu that is out of warranty soon?  I paid for a card with 3 years warranty and will have less than 1 year!


 
 
#1
the_Scarlet_one
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/21 08:03:36 (permalink)
Support@evga.com Forum members won’t be able to answer your question.

Most likely it is an error on the website, and support can correct it.

<- Main PC Specs
 
 <- mATX build
#2
GameOverMan
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/21 09:37:53 (permalink)
the_Scarlet_one
Support@evga.com Forum members won’t be able to answer your question.

Most likely it is an error on the website, and support can correct it.



 
Yeah, I called, I still dont like the answer.  I was told original warranty applies, yet when I look at the GPU status it says 181 days remaining and to contact evga if wrong.
 
I contacted and was told the system isnt that smart, it goes off date purchased and suffix.  My model is being replaced from a 4861-KL to a 4865-RX.
 
And while the support tech did his best to explain it to me.  I cant unsee that 181 days, and if anything happens again*God, I hope like hell 3rd time is a charm and I dont need to contact rma again* if some the card should have issues say in 7 or 8 month, and I attempt to rma it, because the system, as stated by EVGA, isnt that smart, it might say, sorry, your warranty is over, you cant be helped.
 
The system sees 182 days instead of 913 days.
 
https://i.imgur.com/yXVqmup.png  Original

https://i.imgur.com/A9VRwv4.png Updated
 
So in 181 days that RMA option will be gone.  I dont like that, and like I said.  The guy was really nice on the phone and did his best to explain it to me, but I cant shake the feeling that this isnt correct.  I lose access to rma in 6 month.  Support didnt resolve the issue.   He said my warranty expires in 2025, over the phone.   But if I should need to rma it again.  I am not ok with just "Let's cross that bridge when the time comes".
 
So I would love to get this somehow resolved to ensure in writing, my warranty isnt going to expire in 6 month.
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the_Scarlet_one
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/21 10:32:46 (permalink)
Let me send a message and see if this can get resolved for you. I completely understand that feeling, and would rather see the correct numbers as well.

<- Main PC Specs
 
 <- mATX build
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austin86
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/21 11:05:29 (permalink)
GameOverMan
So I would love to get this somehow resolved to ensure in writing, my warranty isnt going to expire in 6 month.

Do push to get that is writing. 


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EVGATech_LeeM
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/21 11:19:17 (permalink) ☄ Helpfulby GameOverMan 2022/09/21 11:35:36
It's a backend programming error.  Any EVGA CS Rep that looks up your account will be able to see that this product will be under the full duration of your warranty from your original card.
 
I'll have our programming team look into it and fix it.
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GameOverMan
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/21 13:22:40 (permalink)
EVGATech_LeeM
It's a backend programming error.  Any EVGA CS Rep that looks up your account will be able to see that this product will be under the full duration of your warranty from your original card.
 
I'll have our programming team look into it and fix it.




TY.  
 
Because in 182 days any online option to RMA, should I need to, will be removed from your website for my RMA, despite my warranty being for 900+ days still.
 
Case in point.  The day my 1080 ti warranty expired, the option to RMA was gone.   I thankfully never had to RMA it.  That card was a beast of nature.
 

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rgarvey58
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/21 21:24:35 (permalink) ☄ Helpfulby GameOverMan 2022/09/22 03:02:22
GameOverMan
 

Part Number: 12G-P5-4865-RXPart Desc: EVGA GeForce RTX 3080 12GB XC3 ULTRA GAMING, 12G-P

Place Purchased: EVGA RMA
Purchase Date: 03/22/2022
Date Registered: 3/26/2022 11:02:49 AM


Length: 1 year from date of purchase
Status: In Warranty
Days Left: 182

WHAT THE ACTUAL HELL!!!!  Did they take my brand new GPU and give me a used gpu that is out of warranty soon?  I paid for a card with 3 years warranty and will have less than 1 year!

The second replacement card is a B-Stock (refurbished) part number, indicated by the "-RX" SKU. So while you were "upgraded" to an 4865 (XC3 Ultra), the unit is not "new" (at least by the SKU). 
For example: https://www.evga.com/products/ProductList.aspx?type=8&family=GeForce+30+Series+Family&chipset=RTX+3080
B-stock SKUs only carry a 1 year warranty. Hence why you are only seeing 182 days left because the system sees the SKU as a B-stock refurbished card with a purchase date of 3/22/2022.
 
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GameOverMan
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/22 03:03:18 (permalink)
rgarvey58
GameOverMan
 

Part Number: 12G-P5-4865-RXPart Desc: EVGA GeForce RTX 3080 12GB XC3 ULTRA GAMING, 12G-P

Place Purchased: EVGA RMA
Purchase Date: 03/22/2022
Date Registered: 3/26/2022 11:02:49 AM


Length: 1 year from date of purchase
Status: In Warranty
Days Left: 182

WHAT THE ACTUAL HELL!!!!  Did they take my brand new GPU and give me a used gpu that is out of warranty soon?  I paid for a card with 3 years warranty and will have less than 1 year!

The second replacement card is a B-Stock (refurbished) part number, indicated by the "-RX" SKU. So while you were "upgraded" to an 4865 (XC3 Ultra), the unit is not "new" (at least by the SKU). 
For example: https://www.evga.com/products/ProductList.aspx?type=8&family=GeForce+30+Series+Family&chipset=RTX+3080
B-stock SKUs only carry a 1 year warranty. Hence why you are only seeing 182 days left because the system sees the SKU as a B-stock refurbished card with a purchase date of 3/22/2022.
 




 
Well that is some crappy news.  I paid for a brand new GPU that died in 4 month, the rma also died, now I am getting a USED gpu?  Why did I bother buying a brand new gpu?  I am really regretting selling my gtx 1080 ti.
#9
the_Scarlet_one
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/22 04:46:57 (permalink) ☄ Helpfulby GameOverMan 2022/09/22 06:28:21
GameOverMan
EVGATech_LeeM
It's a backend programming error.  Any EVGA CS Rep that looks up your account will be able to see that this product will be under the full duration of your warranty from your original card.
 
I'll have our programming team look into it and fix it.




TY.  
 
Because in 182 days any online option to RMA, should I need to, will be removed from your website for my RMA, despite my warranty being for 900+ days still.
 
Case in point.  The day my 1080 ti warranty expired, the option to RMA was gone.   I thankfully never had to RMA it.  That card was a beast of nature.
 



The GPU won’t be removed from the website, it will still be there, and evga will be able to see the entire chain of RMA’s:



Everything will still be there, and would just require you to start an RMA. Like I said in the previous messages, it would still be better to show it is under warranty for the full term.

GameOverMan
Spoiler
rgarvey58
GameOverMan
 

Part Number: 12G-P5-4865-RXPart Desc: EVGA GeForce RTX 3080 12GB XC3 ULTRA GAMING, 12G-P
Place Purchased: EVGA RMA
Purchase Date: 03/22/2022
Date Registered: 3/26/2022 11:02:49 AM


Length: 1 year from date of purchase
Status: In Warranty
Days Left: 182

WHAT THE ACTUAL HELL!!!!  Did they take my brand new GPU and give me a used gpu that is out of warranty soon?  I paid for a card with 3 years warranty and will have less than 1 year!

The second replacement card is a B-Stock (refurbished) part number, indicated by the "-RX" SKU. So while you were "upgraded" to an 4865 (XC3 Ultra), the unit is not "new" (at least by the SKU). 
For example: https://www.evga.com/products/ProductList.aspx?type=8&family=GeForce+30+Series+Family&chipset=RTX+3080
B-stock SKUs only carry a 1 year warranty. Hence why you are only seeing 182 days left because the system sees the SKU as a B-stock refurbished card with a purchase date of 3/22/2022.
 




close
 
Well that is some crappy news.  I paid for a brand new GPU that died in 4 month, the rma also died, now I am getting a USED gpu?  Why did I bother buying a brand new gpu?  I am really regretting selling my gtx 1080 ti.


Most -RX cards are step up turn-ins in good condition. This isn’t always true, of course, but most of them are.

<- Main PC Specs
 
 <- mATX build
#10
EVGATech_LeeM
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/22 09:36:42 (permalink) ☄ Helpfulby GameOverMan 2022/09/22 13:24:48
rgarvey58
GameOverMan
 

Part Number: 12G-P5-4865-RXPart Desc: EVGA GeForce RTX 3080 12GB XC3 ULTRA GAMING, 12G-P

Place Purchased: EVGA RMA
Purchase Date: 03/22/2022
Date Registered: 3/26/2022 11:02:49 AM


Length: 1 year from date of purchase
Status: In Warranty
Days Left: 182

WHAT THE ACTUAL HELL!!!!  Did they take my brand new GPU and give me a used gpu that is out of warranty soon?  I paid for a card with 3 years warranty and will have less than 1 year!

The second replacement card is a B-Stock (refurbished) part number, indicated by the "-RX" SKU. So while you were "upgraded" to an 4865 (XC3 Ultra), the unit is not "new" (at least by the SKU). 
For example: https://www.evga.com/products/ProductList.aspx?type=8&family=GeForce+30+Series+Family&chipset=RTX+3080
B-stock SKUs only carry a 1 year warranty. Hence why you are only seeing 182 days left because the system sees the SKU as a B-stock refurbished card with a purchase date of 3/22/2022.

This is not correct, which is why I mentioned this is a programming error.
 
Generally, we replace cards that have a retail warranty (-KR, -KL, -KB, -KH, etc.) with a new card if an issue happens within the first 30 days of purchase, if stock is available.  After 30-days, replacement cards will almost invariably be recertified, unless we don't have any recertified cards (e.g. during a new launch).  Although the replacement card you get on your account may show -KR or similar, there's a specific digit within your serial number that marks it as being a replacement received from RMA. 
 
With the exception of new replacements, RMA and B-Stock cards are both recertified cards; they will just get marked with different part numbers and serial number stickers depending on when we pack them, based on whether we expect them to go to RMA or later be sold as B-Stock.  Both are tested to the same standards, and both come from the same pool of returned cards.
 
Even when people receive an RMA replacement marked as -RX, the warranty on the product should still show the remaining warranty of the original product.  This is why this is a programming issue.
#11
AngryAce
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/22 19:05:05 (permalink)
Don't worry, they will not be able to service anyone's warranty soon enough.


#12
EVGATech_LeeM
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/23 16:08:03 (permalink) ☄ Helpfulby GameOverMan 2022/09/24 02:24:37
This is fixed now.
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GameOverMan
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Re: EVGA Just too almost 800 days off my Warranty WHAT!?!? 2022/09/24 02:25:10 (permalink)
EVGATech_LeeM
This is fixed now.




Can confirm.  Thank you so much for doing this.  EVGA never fails to show their dedication.  TY
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