Zapious
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Well I am seriously disappointed that I have to deal with a return once again. And although I can't be 100% sure it's EVGA's fault, since I didn't purchase the card directly from EVGA, I would, however, if I was EVGA, be VERY concerned about other retailers selling cards in this condition... because all we truly have in this world is our reputation, and yours may be at stake. What's my problem, a bent PCB and heatsink! see pics. By the way, I bought that card for my roommate and I was very embarrassed and angry when I saw it. .jpg) .jpg) .jpg) PS: Although I love your customer service, EVGA, I really don't want to have to use it too often :)
ZapiousAsrock Taichi X370, Ryzen 1700+ OC 3925, EVGA GTX 1070 FTW, 32GB Trident 3200 cas14, Evo 960 M.2 , EVGA SN 850 G3, EKWB Hard Loop.
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transdogmifier
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Re: EVGA ... HELLO Quality Control !
2018/05/08 04:09:38
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Yeah, that's kind of bendy, isn't it >.<
(Personal note, not saying you should do this):
I probably wouldn't care about it if the card works, but man I do understand wanting it
right....I would notify eVGA about it tho (as you've done) ....that's pretty bad..
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OGM3X
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Re: EVGA ... HELLO Quality Control !
2018/05/08 07:09:16
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Sajin
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Re: EVGA ... HELLO Quality Control !
2018/05/08 08:58:25
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Hopefully your new replacement card won't have the same issue.
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HeavyHemi
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Re: EVGA ... HELLO Quality Control !
2018/05/08 09:25:25
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Zapious
Well I am seriously disappointed that I have to deal with a return once again. And
although I can't be 100% sure it's EVGA's fault, since I didn't purchase the card directly from EVGA,
I would, however, if I was EVGA, be VERY concerned about other retailers selling cards in this condition...
because all we truly have in this world is our reputation, and yours may be at stake.
What's my problem, a bent PCB and heatsink! see pics.
By the way, I bought that card for my roommate and I was very embarrassed and angry when I saw it. .jpg)
.jpg) .jpg)
PS: Although I love your customer service, EVGA, I really don't want to have to use it too often :)
Just out of curiosity since, in a prior post you mentioned how "tight" your wring is, was there are any stress put on the PCIe wiring when routing your cabling? I only ask because it appears that the bend is more or less centered where they attach to the PCB. As flexible as the PCB and heat sink is, it wouldn't take much to warp it.
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EVGATech_AdamB
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Re: EVGA ... HELLO Quality Control !
2018/05/08 12:12:11
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Hello Zapious! I am sorry to hear about the issue with your graphics card. Rigidity of the card is something we always check for and having a bowing PCB is definitely unusual. I will be sending you an e-mail to the address registered on your member account. Please check your inbox shortly.
Like our service? Please provide feedback for us at the link HERE. 
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rjohnson11
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Re: EVGA ... HELLO Quality Control !
2018/05/08 12:28:08
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Based on what I can see I would almost say that is damaged while in shipment.
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the_Scarlet_one
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Re: EVGA ... HELLO Quality Control !
2018/05/08 14:23:45
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HeavyHemi
Just out of curiosity since, in a prior post you mentioned how "tight" your wring is, was there are any stress put on the PCIe wiring when routing your cabling? I only ask because it appears that the bend is more or less centered where they attach to the PCB. As flexible as the PCB and heat sink is, it wouldn't take much to warp it.
The cable would pull up, the pcb is bent down. Pulling something upward does not make it bend down.
post edited by the_Scarlet_one - 2018/05/17 05:05:13
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Zapious
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Re: EVGA ... HELLO Quality Control !
2018/05/17 00:57:06
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UPDATE: So, first off I would like to thank AdamB for the prompt offer of help from EVGA, although at this time it isn't necessary. Because: I bought the card New, from Amazon. After contacting them, they immediately sent me a new one which took 7 days from the day I contacted them, till it was in my hand. I sent them the old one back today. All at no cost to me. To answer some replies: 1. Replacement looks and works excellent (so far) fingers crossed. 2. I have no posts of tight wiring, and the card was only just installed, you may notice there isn't any ram yet. (Original pictures. New Build) 3. The original sealed package/box was undamaged. Thanks for the comments.  The Replacement.
post edited by Zapious - 2018/05/17 01:00:30
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ZapiousAsrock Taichi X370, Ryzen 1700+ OC 3925, EVGA GTX 1070 FTW, 32GB Trident 3200 cas14, Evo 960 M.2 , EVGA SN 850 G3, EKWB Hard Loop.
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Cool GTX
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Re: EVGA ... HELLO Quality Control !
2018/05/17 06:57:14
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EVGATech_AdamB
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Re: EVGA ... HELLO Quality Control !
2018/05/17 09:02:14
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Glad to hear that you were able to get the card exchanged. If you have any problems in the future, we are always happy to help!
Like our service? Please provide feedback for us at the link HERE.
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AHowes
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Re: EVGA ... HELLO Quality Control !
2018/05/17 12:21:35
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Sweet! Game on it like ya stole it! Lol
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dlbsyst
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EVGA ... HELLO Quality Control !
2018/05/17 12:33:47
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AHowes
Sweet! Game on it like ya stole it! Lol
That's pretty funny.:)
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