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Hot!EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD???

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Yeh Ximin
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2022/10/01 11:16:21 (permalink)
EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD???

First time, my EVGA RTX3090 FTW3 ULTRA got bricked by New World in just 2 weeks, gone through the LONG and ANNOYING RMA process of shipping the defective GPU, FORCED to pay the shipping FEE out of my own pocket, and they sent me a EVGA RTX3090 FTW3 ULTRA REV 1.0 replacement, worked fine on New World, felt safe and secure because it is a REV 1.0 gpu, guess my nightmare is OVER and NOTHING will EVER go wrong EVER again RIGHT!!!!!????? well NO, until I started playing Battlefield 2042, and got plenty of weird crashes ( Whole system freeze and crashed, blackscreen shutdown etc ) and it got worse and worse, it crashed more frequently and GPU started to be undetected, and now everytime it will turn off display (black screen ) after like 3 minutes after power on and fans all ramped up to 100%, BSOD 0x000000001 and repeat, it NEVER recover or work ever again!!!! I am done dealing with all these ridiculous issues that comes with your mediocre and poorly made GPU, I used to be a strong supporter of your brand ( always buys EVGA brand gpu) but you have let me down and betray my trust, I will never again buy another EVGA brand product again, 2x times your gpu bricked, that is TOTALLY UNACCEPTABLE!!! and you EXPECT ME TO KEEP PAYING FOR THE EXPENSIVE RETURN SHIPPING FEE AGAIN AND AGANI!!?? I have no guarantee your next "replacement" is going to FIX ANYTHING this time, after all its a REV 1.0 CARD THAT GOT BRICKED THIS TIME ( Latest rev version ), and it has proven to me that it SUCKS AS WELL!!! 
post edited by Yeh Ximin - 2022/10/02 00:24:53
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    the_Scarlet_one
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/01 11:24:02 (permalink)
    Hi Yeh Ximin, which region are you located in?

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    #2
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/01 11:35:11 (permalink)
    Asia, I got my first RMA GPU from Taiwan
    #3
    kraade
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/01 13:35:06 (permalink)
    I doubt it, 3rd time will be the charm.


    #4
    the_Scarlet_one
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/01 14:17:55 (permalink)
    Yeh Ximin
    Asia, I got my first RMA GPU from Taiwan


    I sent a message to support to see if there is anything they can assist you with.

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    #5
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 00:24:09 (permalink)
    <redacted>
    post edited by Yeh Ximin - 2022/10/02 07:00:41
    #6
    Michapolys
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 01:49:20 (permalink)
    It is your PSU. It dies. Get a new one. Preferably an ATX 3 PSU.
    #7
    ty_ger07
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 05:57:56 (permalink)
    You shouldn't have to pay for return shipping again. Ask EVGA to provide a pre-paid shipping label.
    Also, EVGA has given refunds to people with repeat issues. So, it is a slight possibility. But you have to ask EVGA about a prepaid shipping label or refund, not us.
    #8
    transdogmifier
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 06:57:56 (permalink)
    it's never anything but the GPU's fault.
     
    I'm amazed my FTW3 from Day one has survived ...wow..*sarcasm*
     

    AMD Ryzen 5950x
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    #9
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 07:02:58 (permalink)
    ty_ger07
    You shouldn't have to pay for return shipping again. Ask EVGA to provide a pre-paid shipping label.
    Also, EVGA has given refunds to people with repeat issues. So, it is a slight possibility. But you have to ask EVGA about a prepaid shipping label or refund, not us.



    I DONT have to pay for the return shipping BUT I have to PAY to ship it to their repair centre in Taiwan
    #10
    the_Scarlet_one
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 07:12:28 (permalink)
    Yeh Ximin
    ty_ger07
    You shouldn't have to pay for return shipping again. Ask EVGA to provide a pre-paid shipping label.
    Also, EVGA has given refunds to people with repeat issues. So, it is a slight possibility. But you have to ask EVGA about a prepaid shipping label or refund, not us.



    I DONT have to pay for the return shipping BUT I have to PAY to ship it to their repair centre in Taiwan


    Ty_Ger07 is meaning that you should request a label from EVGA to get the GPU to Taiwan. You shouldn’t have to pay to return the card to Tawain again, since this is the second RMA.

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    #11
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 21:46:35 (permalink)
    the_Scarlet_one
    Yeh Ximin
    ty_ger07
    You shouldn't have to pay for return shipping again. Ask EVGA to provide a pre-paid shipping label.
    Also, EVGA has given refunds to people with repeat issues. So, it is a slight possibility. But you have to ask EVGA about a prepaid shipping label or refund, not us.



    I DONT have to pay for the return shipping BUT I have to PAY to ship it to their repair centre in Taiwan


    Ty_Ger07 is meaning that you should request a label from EVGA to get the GPU to Taiwan. You shouldn’t have to pay to return the card to Tawain again, since this is the second RMA.



    lol, WHO told you that? they NEVER offer to pay for your shipping ONLY RETURN SHIPPING

    this poor guy paid 3x shipping for his 3 RMA, what makes you think "EVGA" gonna do anything DIFFERENTLY for me?
    other brand does not even have customer issues like TRIPLE RMA etc, and there are still fools out there that said EVGA is the "best" among them lol yea right
    they wont even offer a refund too to be honest
    the guy in the above thread got his refund and bought another GPU from another brand PROBLEM SOLVED NO more ISSUES, to hell with scammy company like EVGA
    "best quality" for sure *sarcasm* no other brand have made any GPU that pathetic and inferior as EVGA
    #12
    the_Scarlet_one
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 21:56:59 (permalink)
    We are both from USA, and deal with a completely different branch of EVGA than what you deal with in Asia. There have been stories of users having to deal with numerous RMA’s from other competitors, I was one of those users when inlived in Okinawa for 3 years. The company I bought from was absolutely atrocious and required me to pay return shipping 3 times for the exact same motherboard with the exact same serial number and issue. I stopped using that company because of it, so I completely understand your frustration.

    We are saying you should request that evga provide a return label to get the defective GPU back to you. If you won’t ask, they definitely won’t provide it to you. If you do ask, they may say no or they may say yes. Either way, we are members in the USA who are just trying to help.

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    #13
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/02 23:38:19 (permalink)
    they did not mentioned anything more about possibility of a refund after 15 days after the gpu was purchased, so HOW did he get a REFUND?? that does not make any sense
    #14
    Hoggle
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 00:29:57 (permalink)
    transdogmifier
    it's never anything but the GPU's fault.
     
    I'm amazed my FTW3 from Day one has survived ...wow..*sarcasm*
     


    New World was known to cause problems for cards so really it’s great that your card is working great still but with New World being likely the cause of the first ones problems it’s not unreasonable to think someone could have problems with a replacement. While I do understand that you feel additional troubleshooting might be useful it’s possible that it was the GPU in this case.

    As for the RMA it’s always worth pointing out it’s already been RMA and you paid for a replacement to be shipped. While I don’t know about the Asian RMA since that can have things like customs fees and such, I do know in North America they have paid shipping before.

    Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
     
     
    #15
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 01:02:54 (permalink)
    the issue now is that even their so-called REV 1.0 rtx3090 FTW3 ULTRA is a joke, that version of card will bricked too,
    whats the point of going through another annoying RMA when even their so-called "latest" rev version of that card is just as inferior and mediocre like their REV 0.1?
     
    EVGA is nothing but a joke and laughing stock, good thing they are not making anymore next gen GPUs, nobody gonna miss their pathetic and inferior graphic cards
    #16
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 03:04:54 (permalink)
    "I am sorry you feel that way.
    We don't have a refunding system in Asia-Pacific. The card might get faulty for many reasons. If the card is under warranty, we are happy to assist you with RMA.
    The Shipping costs for RMA are Shared Means, You have to pay for shipping en-route to the Service Center in Taiwan and we pay for shipping (replacement product) products back to your address. 

    If you purchased the card from our authorized resellers, you could contact them to send the card to us to save the shipping fee."
     
    lol nice way to treat your customers really EVGA, basically asking your customers to go yourself right?
    post edited by the_Scarlet_one - 2022/10/03 03:20:07
    #17
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 04:53:01 (permalink)
    I bought my GPU from Ebay US and the seller bought it from Amazon US, it was shipped to a US address before being reshipped to Asia, so why should I be subjected to their stupid EVGA Asia rules right?
    #18
    the_Scarlet_one
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 06:02:37 (permalink)
    Yeh Ximin
    I bought my GPU from Ebay US and the seller bought it from Amazon US, it was shipped to a US address before being reshipped to Asia, so why should I be subjected to their stupid EVGA Asia rules right?


    Because you’re in Asia with a used product. You seem to have forgot to mention that you bought a used product initially. As a second hand owner, you would not be able to get a refund from EVGA. You would need to go through the person you purchased from over at EBay. It doesn’t matter if the box is sealed or not, evga will not refund a purchase from a third party.

    In the future, include all of the details instead of tailoring the information that leaves out pertinent facts.

    Evga US would never ship to a forwarding address and send a product from the US to ASIA, because they know there can be a lot of issues with how a warranty is handled since the product would be shown as a US based serial number. If you had been the original owner, EVGA would be able to help you differently, but you have already admitted you are not the original owner, that you purchased from EBay.

    Also, this is a public warning that if you drop vulgar language in this forum again, you will only be able to message support directly. I have already sent you a PM about it, and then edited a second post because I didn’t have access to a computer to institute a temp ban. Keep the vulgar language out of your posts.
    post edited by the_Scarlet_one - 2022/10/03 06:05:09

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    #19
    EVGATech_DanielM
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 09:07:47 (permalink)
    the_Scarlet_one
    Evga US would never ship to a forwarding address and send a product from the US to ASIA, because they know there can be a lot of issues with how a warranty is handled since the product would be shown as a US based serial number. If you had been the original owner, EVGA would be able to help you differently, but you have already admitted you are not the original owner, that you purchased from EBay.


    Not entirely correct as the product would still have a global 3 year warranty regardless if it was purchased in the US or from a person from the US. We do not permit freight forwarding out of the country due to it being delivered to a forwarder it could be lost in transit from that point and we are not able to secure any type of resolution from UPS. 
     
    Yeh Ximin,

    What PSU are you using? 

     
     
    -Daniel_EVGA
    #20
    the_Scarlet_one
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 11:08:42 (permalink)
    EVGATech_DanielM
    Not entirely correct as the product would still have a global 3 year warranty regardless if it was purchased in the US or from a person from the US. We do not permit freight forwarding out of the country due to it being delivered to a forwarder it could be lost in transit from that point and we are not able to secure any type of resolution from UPS. 



    I appreciate the correction about forwarding companies.

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    #21
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 21:02:20 (permalink)
    EVGATech_DanielM
    the_Scarlet_one
    Evga US would never ship to a forwarding address and send a product from the US to ASIA, because they know there can be a lot of issues with how a warranty is handled since the product would be shown as a US based serial number. If you had been the original owner, EVGA would be able to help you differently, but you have already admitted you are not the original owner, that you purchased from EBay.


    Not entirely correct as the product would still have a global 3 year warranty regardless if it was purchased in the US or from a person from the US. We do not permit freight forwarding out of the country due to it being delivered to a forwarder it could be lost in transit from that point and we are not able to secure any type of resolution from UPS. 
     
    Yeh Ximin,

    What PSU are you using? 




    I am using a Corsair RM850x PSU
     
    is my PSU underpowered or too weak?
     
    I got 10x SL120 Lian Li Uni Fan
    NZXT Kraken Z73 Liquid Cooler for my CPU
    2x 32GB Tridentz LED ram 
     
    I was able to run with this build fine for many months with the EVGA RTX3090 FTW3 ULTRA, but I started to have the issues I mentioned in this thread 2+ weeks ago
     
    now, I got only like 30-40 seconds to login to Windows 10 and then the display totally shuts down and the triple fans spins at 100% fan speed, the next time I start up the PC, it will show BSOD with 0x0000000001 error, and it repeats
     
    #22
    Michapolys
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/03 23:19:28 (permalink)
    RMx has like 3-4 models, which of the four is it?

    Is it the old model from 2015 or so, or the 2019 model? Or the 2021 model?

    If unsure, get a photo of the back side of the PSU.
    #23
    EVGATech_DanielM
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/04 06:00:25 (permalink)
    Yeh Ximin
     
     
    I am using a Corsair RM850x PSU
     
    is my PSU underpowered or too weak?
     
    I got 10x SL120 Lian Li Uni Fan
    NZXT Kraken Z73 Liquid Cooler for my CPU
    2x 32GB Tridentz LED ram 
     
    I was able to run with this build fine for many months with the EVGA RTX3090 FTW3 ULTRA, but I started to have the issues I mentioned in this thread 2+ weeks ago
     
    now, I got only like 30-40 seconds to login to Windows 10 and then the display totally shuts down and the triple fans spins at 100% fan speed, the next time I start up the PC, it will show BSOD with 0x0000000001 error, and it repeats


    The fans blasting at 100% and black screen could be overvoltage protection kicking on. Any chance you are vertically mounting the GPU or using any custom cables / extensions? 

     
     
    -Daniel_EVGA
    #24
    Michapolys
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/04 08:52:45 (permalink)
    EVGATech_DanielM]
    The fans blasting at 100% and black screen could be overvoltage protection kicking on. Any chance you are vertically mounting the GPU or using any custom cables / extensions? 


    You sure it is not the input voltage overcurrent protection?
    #25
    Yeh Ximin
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/06 10:16:36 (permalink)
    EVGATech_DanielM
    Yeh Ximin
     
     
    I am using a Corsair RM850x PSU
     
    is my PSU underpowered or too weak?
     
    I got 10x SL120 Lian Li Uni Fan
    NZXT Kraken Z73 Liquid Cooler for my CPU
    2x 32GB Tridentz LED ram 
     
    I was able to run with this build fine for many months with the EVGA RTX3090 FTW3 ULTRA, but I started to have the issues I mentioned in this thread 2+ weeks ago
     
    now, I got only like 30-40 seconds to login to Windows 10 and then the display totally shuts down and the triple fans spins at 100% fan speed, the next time I start up the PC, it will show BSOD with 0x0000000001 error, and it repeats


    The fans blasting at 100% and black screen could be overvoltage protection kicking on. Any chance you are vertically mounting the GPU or using any custom cables / extensions? 



    no, I mounted the GPU the usual way ( horizontally ), for cables I used EZDIY-FAB PSU Sleeved Cable Extension cables to extend the cables that came with my Corsair RM850x,
     
    I moved my EVGA RTX3090 FTW3 ULTRA to my old PC ( with 1000W PSU, air cooled i7-8700K, 32GB ram ), and the GPU seems to be performing fine, looks like it is not defective at all, somehow the GPU temp seems lower and more stable compared to my new water-cooled PC
     
    For my new PC, I swapped the GPU with my old EVGA gtx1080ti FTW3, and everything seems to be working fine,
     
    Is the Nvidia Driver causing issues for my RTX3090 graphics card ( Black Screen + 100% fan speed )? 
     
    or is my PSU ( Corsair RM850x, seems to be manufactured in 2018, kinda old ) to be blamed for everything?
     
    or could it be possible that one of those RGB fans ( 10x Lian Li Uni SL120 LED Fan ) / LED rams / NZXT Kraken water cooler causing issues?
     
     
     
     
    #26
    zippytek
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/06 10:20:02 (permalink)
    seems like you need to learn patience before coming here and flinging hate
     
    yes, the most likely culprit given that the card works fine in another PC, is the power supply
     
    good luck 
    #27
    HeavyHemi
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/06 11:16:36 (permalink)
    Yeh Ximin
    EVGATech_DanielM
    Yeh Ximin
     
     
    I am using a Corsair RM850x PSU
     
    is my PSU underpowered or too weak?
     
    I got 10x SL120 Lian Li Uni Fan
    NZXT Kraken Z73 Liquid Cooler for my CPU
    2x 32GB Tridentz LED ram 
     
    I was able to run with this build fine for many months with the EVGA RTX3090 FTW3 ULTRA, but I started to have the issues I mentioned in this thread 2+ weeks ago
     
    now, I got only like 30-40 seconds to login to Windows 10 and then the display totally shuts down and the triple fans spins at 100% fan speed, the next time I start up the PC, it will show BSOD with 0x0000000001 error, and it repeats


    The fans blasting at 100% and black screen could be overvoltage protection kicking on. Any chance you are vertically mounting the GPU or using any custom cables / extensions? 



    no, I mounted the GPU the usual way ( horizontally ), for cables I used EZDIY-FAB PSU Sleeved Cable Extension cables to extend the cables that came with my Corsair RM850x,
     
    I moved my EVGA RTX3090 FTW3 ULTRA to my old PC ( with 1000W PSU, air cooled i7-8700K, 32GB ram ), and the GPU seems to be performing fine, looks like it is not defective at all, somehow the GPU temp seems lower and more stable compared to my new water-cooled PC
     
    For my new PC, I swapped the GPU with my old EVGA gtx1080ti FTW3, and everything seems to be working fine,
     
    Is the Nvidia Driver causing issues for my RTX3090 graphics card ( Black Screen + 100% fan speed )? 
     
    or is my PSU ( Corsair RM850x, seems to be manufactured in 2018, kinda old ) to be blamed for everything?
     
    or could it be possible that one of those RGB fans ( 10x Lian Li Uni SL120 LED Fan ) / LED rams / NZXT Kraken water cooler causing issues?
     

     
    The most obvious culprit or cause, given all you have posted, is the RM850 PSU.

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    #28
    Michapolys
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/06 21:20:11 (permalink)
    Yeh Ximin
    no, I mounted the GPU the usual way ( horizontally ), for cables I used EZDIY-FAB PSU Sleeved Cable Extension cables to extend the cables that came with my Corsair RM850x,
     
    I moved my EVGA RTX3090 FTW3 ULTRA to my old PC ( with 1000W PSU, air cooled i7-8700K, 32GB ram ), and the GPU seems to be performing fine, looks like it is not defective at all, somehow the GPU temp seems lower and more stable compared to my new water-cooled PC
     
    For my new PC, I swapped the GPU with my old EVGA gtx1080ti FTW3, and everything seems to be working fine,
     
    Is the Nvidia Driver causing issues for my RTX3090 graphics card ( Black Screen + 100% fan speed )? 
     
    or is my PSU ( Corsair RM850x, seems to be manufactured in 2018, kinda old ) to be blamed for everything?
     
    or could it be possible that one of those RGB fans ( 10x Lian Li Uni SL120 LED Fan ) / LED rams / NZXT Kraken water cooler causing issues?
     
     
     
     


    RMA the PSU. Ask for the new 2021 version of the RMx850 (the one with the triangle holes). It should be able to handle these cards just fine.

    Yes the RGB fans could be causing issues if they overload the voltage rail they use.

    Good luck.
    #29
    EVGATech_DanielM
    EVGA Tech Support
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    Re: EVGA HAVE FAILED ME 2x WITH DEFECTIVE RMAed RTX3090, CAN I HAVE REFUND INSTEAD??? 2022/10/07 10:13:42 (permalink)
    I would also remove the cable extensions and plug the Corsair cables directly into the card to rule out faulty extensions. 

     
     
    -Daniel_EVGA
    #30
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