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EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance

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WaterCooledSloppyJoe
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2021/08/24 17:28:46 (permalink)
Hi,
 
I recently installed the graphics card in question into my custom loop and had horrible performance. leak testing went fine, there were no leaks. However, when I tried to run anything the computer would crash. I'd be lucky if I could even get past the windows login to be honest. It was almost like it was stuck endlessly booting. When I did finally get past the windows log in, I either had sever lag when doing anything, a disappearing mouse, another reboot, or a blue screen of death. The gpu rarely performed well on benchmarks such as furmark and when viewed through task manager it only ever used less than 1GB of memory. I swapped components in and out and the only constant problem was the gpu. I called EVGA and they opened an RMA for the card. I sent it in and it got there Tuesday last week. I called today to get a status of the RMA and they told me there were no issues with the card and they'll be sending it back to me as is.
 
I'm surprised this was their response. For as hyped up and expensive as the card is it was incredibly underwhelming. I personally think it's unacceptable they're sending the same exact same card back but arguing with some tech support guy on the phone isn't going to solve anything. So I'm writing here to see if anyone has any ideas as to what my issues could be. I will say that I have 2 cables powering it and using both connections on one cable. I'm not opposed to trying 3 individual cables, but I'm putting that out there since that seems to be a common thing people suggest. Temperatures were fine as well while running the benchmarks. It's just whenever I boot my pc, the motherboard debug light for "vga" is always lit. according to the manual, that means gpu failure or not detected. I'm currently using a rtx 2070 with that very same motherboard.I was really excited to get this card and build my first custom loop (which in itself was a great experience) but this card is ruining it for me.
 
My build is below. Any help/ideas are appreciated.
 
motherboard: msi mpg x570 gaming pro carbon wifi
cpu: amd ryzen 5500x
gpu: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING
psu: cosair RMx 1000W
#1

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    KingEngineRevUp
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/24 17:37:59 (permalink)
    All you can do is test it in another system and prove them right or wrong

    Or get a spare hard drive install a fresh copy of Windows and see if the same things happen
    #2
    WaterCooledSloppyJoe
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/24 18:11:56 (permalink)
    is there a documented case where they have admitted there was something wrong after saying themselves the device was fine? They were pretty adamant on the phone that their testing was the be all end all in this situation. they did say they'd do what they can over the phone to help when I receive the card again, but I don't know what they could possibly do over the phone to help. especially considering it's a custom loop that requires draining for testing other components.
    #3
    the_Scarlet_one
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/24 18:24:25 (permalink)
    Why were you running only two power cables to the card? Just curious about that. When you get it back, test the card with all three cables.

    If you have a backup system, definitely try out the card in the other system to see if it exhibits the same issue. I would assume that you installed fresh drivers when you installed the 3090, correct?

    If they don’t have another 3090 Hydrocopper in the RMA stock, it will cause a long delay to get a card back to you. If the card has been tested and it is performing properly, there is absolutely no reason to send a different card or make you wait for another one to be in stock. Hopefully everything works fine when the card gets back to you.

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    #4
    mmomega
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/24 18:35:28 (permalink)
    are you on a riser cable by chance? just curiosity out of something you mentioned.

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    KingEngineRevUp
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/24 19:12:19 (permalink)
    WaterCooledSloppyJoe
    is there a documented case where they have admitted there was something wrong after saying themselves the device was fine? They were pretty adamant on the phone that their testing was the be all end all in this situation. they did say they'd do what they can over the phone to help when I receive the card again, but I don't know what they could possibly do over the phone to help. especially considering it's a custom loop that requires draining for testing other components.


    Well talk to them and ask them how the card was tested.

    If they tell you they put it in a test bench and it ran fine, then what can you do other than test it out on other hardware?
    #6
    Lordred
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/24 19:14:17 (permalink)
    mmomega
    are you on a riser cable by chance? just curiosity out of something you mentioned.



    This might be a great question, are you using cable extensions for the PCI-E power connectors? On the set you daisy chained, did you chain port 1-2 or 2-3?

     
    #7
    mmomega
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/24 19:27:58 (permalink)
    Lordred
    mmomega
    are you on a riser cable by chance? just curiosity out of something you mentioned.



    This might be a great question, are you using cable extensions for the PCI-E power connectors? On the set you daisy chained, did you chain port 1-2 or 2-3?


    I'm just curious because I have had VGA debug lights on several different motherboards, sometimes the system would boot fine, then several times it would not. So I have been here and it was exclusive due to a riser cable. That was the main one that stood out to me, then a handful of the other issues I have had myself random across different machines. 
    The common denominators was a 3090 and a riser cable....also it was a riser cable that the company marketed as a PCI-E gen4 cable that works with a 3090.
     
    My suggestion would get him/her nowhere with a 2080Ti so they will have to wait for the 3090.
     
    So I would at minimum, once the 3090 is installed, get into the BIOS, and change the PCI-E port the card is plugged in to, to Gen3. It is probably set to Gen4 or to AUTO and for me Auto always set itself to Gen4 on a Gen4 card, it would not fallback to Gen3.
    Setting specifically to Gen3 removed every one of these issues across several machines from me.
     
    And if EVGA sent it back untouched, they would be connecting directly to a board slot and testing, ruling out anything extra between. 

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    #8
    Gotspeed_2000
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/25 19:51:56 (permalink)
    I would also look at possible reloading your windows operating system if possible.  DDU is a great option, but if the GPU came back from evga with no issues it would cause me to atleast look at the setup first.  I would talk to evga to see if they have notes on the rma to see what they did to determine the card was fine just to be comfortable with their response too.  Adding the third power separate power cable would be highly recommended as well.  
     
    My thing would be after you try the third power cable and the DDU to remove the old drivers, to try and reload windows from BIOs and then go from there.  Make sure to back up your files first and be prepared to spend some time going through this process.  Sometimes a fresh load of windows is your best bet if everything else mechanically checks out.  

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    #9
    kevinc313
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/08/25 22:49:20 (permalink)
    MB Bios update, test, then fresh windows install.  Lose the riser cable if there is one.  3 cables.
    post edited by kevinc313 - 2021/08/25 22:51:03
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    Heartslayer
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/09/23 08:27:41 (permalink)
    WaterCooledSloppyJoe
    I will say that I have 2 cables powering it and using both connections on one cable.



    #11
    Kerby1280
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/09/23 12:47:38 (permalink)
    WaterCooledSloppyJoe
     
     I will say that I have 2 cables powering it and using both connections on one cable. 




    Why are you running a 3090 on two power cables? You should be using all three PCI-E cables to power this power hungry monster. That is your problem right there. 
    #12
    KingEngineRevUp
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/09/23 13:36:49 (permalink)
    This thread is a month old and was bumped by a spammer. Let it die.
    #13
    xmanrigger
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    Re: EVGA GeForce RTX 3090 FTW3 ULTRA HYDRO COPPER GAMING Horrible Performance 2021/09/23 13:53:37 (permalink)
    I will 3rd the riser cable query. If using one, remove it and plug card directly into PCI-E slot 1. Easy way to eliminate that as the problem. Cheap cables can cause issues.
     
    Kerby1280
    WaterCooledSloppyJoe
     
     I will say that I have 2 cables powering it and using both connections on one cable. 




    Why are you running a 3090 on two power cables? You should be using all three PCI-E cables to power this power hungry monster. That is your problem right there. 




    I believe he is saying he is only using two cables, one cable being a double. But all 3 plugs on card occupied.
     
    Yes, 3 separate PCI-E cables would be optimal. But nvidia/EVGA say 2 cables are fine to power the 3 sockets. If the card is not overclocked, bone stock, and card is installed and operated at manufacturer's spec, then there should be absolutely no issue. Power hungry card or not.

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