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Hot!EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking

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MichaelJordanMedley
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2018/07/08 20:13:18 (permalink)
Been using the GeForce GTX Titan for nearly about 2 years (almost 3) in my custom built rig. Been playing rather nicely until about 2 days ago when it suddenly decided to shut off. I assumed at first it was a power supply issue switching out my Corsair for a new one but I quickly found the same 'power' issue. I cycled the reset button my motherboard to see if I could get it to boot hearing a strange electric chirp from the power supply. About the 4th time I pressed the reset button I noticed the smoke coming out the end of my graphics card. Unplugging the power cables and removing it from the PCI slot the PC finally booted up. Breaks my heart to put a little short of 7k into a custom rig to have one of the most expensive pieces suddenly up and die so close to the warranty ending.
 
I suppose what I am asking is if this is a common problem people have encountered?
Is there a way to use the P/N or S/N to look up when the warranty expires? I bought my parts using PCPartPicker and I don't have a record of most the parts I bought.
Is there any suggestions on how to go about getting RMA? The process looks complex enough and while I am still looking for my sales receipt. I suspect that it WON'T be easily found, if at all.
#1

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    EVGATech_JoseC
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    Re: EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking 2018/07/08 20:30:30 (permalink)
    Hello and welcome to the forums! 
     
    I'm going to go ahead and send you an email, provide me with the serial number of the graphics card and I can tell if the graphics card is within warranty or not, I'll also explain the RMA process as well. It's a fairly simple process :)

    -Jose C.
    #2
    bill1024
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    Re: EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking 2018/07/08 20:33:25 (permalink)
    If you can not find the receipt you are covered from the day it left EVGA's warehouse to you or to the place you bought it from.
    Best bet is to call cust service and they can tell you by the serial number how much warranty is left.
    If you have not already, register the card so you can get warranty service
     
    register here  https://www.evga.com/support/register.asp
     
    Contact them by phone,   https://www.evga.com/about/contactus/

     
     
    Life is too short to carry a cheap pocket knife
     
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    #3
    bill1024
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    Re: EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking 2018/07/08 20:34:41 (permalink)
    Or just do as JoseC says!
     
     

     
     
    Life is too short to carry a cheap pocket knife
     
    Everybody wants to laugh, nobody wants to cry. Everybody wants to hear the truth, but yet they want to tell a lie
    Everybody wants to go to heaven, but nobody wants to die.    "Albert King" 
     U25ITA93JV

    #4
    AWK16
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    Re: EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking 2018/07/09 08:09:28 (permalink)
    Whats wrong with these new cards! It seems like they are going bad so quickly e.g 1080Ti Kingpins, Titan X's
    #5
    Dr.Death
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    Re: EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking 2018/07/11 07:24:25 (permalink)
    sad thing is yet another reported ''burnt '' 900 card  .      whats the average thread posting here now on this ,  around 1 or 2 a week ,... lol...    I gue I just got to knock on wood each time I fire up this evga 980ti  with out a flash bang followed by a smoke screen  ,wow.
    #6
    Dave3d
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    Re: EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking 2018/07/15 18:38:32 (permalink)
    Thats why I have MSI Afterburner on 100% fan speed, plus having heatsinks on the top memory, plus a fan specifically flowing over the top of the card, plus having a string holding the card straight, plus having the air conditioner blowing into the front of my case.
    All of which should not be needed except something to keep it straight, since it is so heavy.
    Welcome to the club of 'it dies RIGHT before, at, or after the warranty is up.
    But, you are lucky, some of us had to go through crazy things to even get the stupid card to work in the first place.
    :(
     
    Sorry for you, and I hope the warranty is still in so you can get a replacement.

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
    #7
    Zhael
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    Re: EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking 2018/07/21 13:36:55 (permalink)
    Well 980ti seem to burn out after 3years right when warranty end.  I thought when i a bought EVGA that i will have the best Warrenty all around and quality i guess i was wrong.
    You guys at EVGA should take this seriously it almost look like a faulty product made to die after 3years ... For a 1000$ product it's unacceptable!
    So many post with same problem .
    #8
    bill1024
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    Re: EVGA GeForce GTX Titan X SC Gaming Card Suddenly Smoking 2018/07/21 16:15:21 (permalink)
    It does seem like a lot, but of the tens of thousands, hundreds of thousands? maybe millions?, of these cards sold, I don't think it is a high percentage that fail. I would think 5%-7% fail after a few years is normal.
    When I look at new products, I expect to see 10% of the people say they do not like it, it failed soon or was DOA.
    If 80% really like it, 10% say its OK and 10% has issues, it seems par for the course and I'll buy it. When 25% give 1 star I stay away.
     
    We see a lot of these my card died, smoked, does not work right because we are at EVGA site and most people do not come her to post my card is working great.
    I have 2 GTX 980Ti and I gave my granddaughter my GTX970 they are still working good, the TitanX I sold to someone is still working good. Who really knows.

     
     
    Life is too short to carry a cheap pocket knife
     
    Everybody wants to laugh, nobody wants to cry. Everybody wants to hear the truth, but yet they want to tell a lie
    Everybody wants to go to heaven, but nobody wants to die.    "Albert King" 
     U25ITA93JV

    #9
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