EVGA

Hot!EVGA GeForce GTX 1080 Ti SC Black Edition GAMING - Unresponsive to 3D tasks

Author
isokix
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2019/02/06 01:01:46
  • Status: offline
  • Ribbons : 0
2019/12/30 05:42:54 (permalink)
Over the past 4 months my EVGA GeForce GTX 1080 Ti SC Black Edition GAMING has become more and more erratic and locking up my PC when stressed with 3D tasks such as Gaming, 3D Studio Max and Maya workloads.
 
My Setup -
ASUS PRIME Z370 P
INTEL i7 8700K
32GB G.SKILL DDR4 3200 RAM
CORSAIR TX850M
 
I have tried the graphics card in another computer and it does the same thing when stressed with 3D workloads. It seems the card just stops responding and locks up altogether.
 
I have a support ticket open to request an RMA - but haven't heard back from anyone. I have never had to send back an EVGA card before but I have heard positive things about the level of support the end user usually recieves.
 
I have created an EVGA account and uploaded my invoice and registered the product. It's 635 days within warranty still.
 
My question is how long should I expect to wait for a response?
#1

6 Replies Related Threads

    isokix
    New Member
    • Total Posts : 4
    • Reward points : 0
    • Joined: 2019/02/06 01:01:46
    • Status: offline
    • Ribbons : 0
    Re: EVGA GeForce GTX 1080 Ti SC Black Edition GAMING - Unresponsive to 3D tasks 2019/12/30 06:21:05 (permalink)
    Well that was quick, support agent already contacted me. Now just waiting for the RMA to be authorised.
    #2
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 75899
    • Reward points : 0
    • Joined: 2004/10/05 12:44:35
    • Location: Europe
    • Status: online
    • Ribbons : 70
    Re: EVGA GeForce GTX 1080 Ti SC Black Edition GAMING - Unresponsive to 3D tasks 2019/12/30 06:42:00 (permalink)
    isokix
    Well that was quick, support agent already contacted me. Now just waiting for the RMA to be authorised.


    Excellent news!

    Specs: AMD Ryzen 9 3950X,  Corsair MP600 M.2, 64GB Corsair RGB Dominator,  ASUS Crosshair VIII Hero,  Corsair 1000D, EVGA RTX 2080ti Black

    Associate Code: H5U80QBH6BH0AXF



    #3
    isokix
    New Member
    • Total Posts : 4
    • Reward points : 0
    • Joined: 2019/02/06 01:01:46
    • Status: offline
    • Ribbons : 0
    Re: EVGA GeForce GTX 1080 Ti SC Black Edition GAMING - Unresponsive to 3D tasks 2020/01/01 12:36:48 (permalink)
    Waiting for someone to authorise the RMA.

    RMA ID: 1023246
    RMA Number: Pending Approval
    RMA Received: Pending
    Shipping Status: Pending
    Shipping Out Option Selected: Ground
    Part Number Out: 11G-P4-6393-KR
    Next Step: Awaiting Approval
    #4
    isokix
    New Member
    • Total Posts : 4
    • Reward points : 0
    • Joined: 2019/02/06 01:01:46
    • Status: offline
    • Ribbons : 0
    Re: EVGA GeForce GTX 1080 Ti SC Black Edition GAMING - Unresponsive to 3D tasks 2020/01/22 03:15:14 (permalink)
    ++ Update : My card was replaced free of charge. The replacement is working perfectly. I wish I had returned the card sooner. Many hours of trouble shooting to no avail. Countless hours of 3D creativity lost due to crashes. 3D Studio Max and Maya are much much happier and more stable now. Unreal Engine hasn't crashed at all. Happy days !! 
     
    Thanks for the replacement EVGA
    #5
    aka_STEVE_b
    EGC Admin
    • Total Posts : 14019
    • Reward points : 0
    • Joined: 2006/02/26 06:45:46
    • Location: Wouldn't you like to know....
    • Status: online
    • Ribbons : 42
    Re: EVGA GeForce GTX 1080 Ti SC Black Edition GAMING - Unresponsive to 3D tasks 2020/01/22 05:22:29 (permalink)
    Good to hear...... game on

    AMD RYZEN 9 3900X  12-core cpu~ Gigabyte X570 Aorus Elite board ~ EVGA RTX 2080 SUPER XC2 ULTRA OC~ G.SKILL Trident Z NEO 16 GB DDR4 3600 ~ Phanteks Eclipse P400s red case ~ EVGA SuperNOVA 1000 G+ PSU ~ Intel 660p M.2 drive~ Crucial MX300 275 Gig SSD ~ CORSAIR H80i v2 cooler ~ CORSAIR M65 elite mouse ~ CORSAIR K68 RGB Mechanical Keyboard~ HGST 4TB Hd.~ AOC AGON 31.5" Gaming monitor 2560 X 1440 (144Hz) ~ Win 10 x64 
    ................ GET UP TO A 10% DISCOUNT ON PURCHASES BY CLICKING ....VVVVVVVVV.........
     
    #6
    XrayMan
    EVGA Forum Moderator
    • Total Posts : 64720
    • Reward points : 0
    • Joined: 2006/12/14 22:10:06
    • Location: Santa Clarita, Ca.
    • Status: offline
    • Ribbons : 107
    Re: EVGA GeForce GTX 1080 Ti SC Black Edition GAMING - Unresponsive to 3D tasks 2020/01/22 19:28:33 (permalink)
     
    Great!      

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
     &nbsp
    #7
    Jump to:
  • Back to Mobile