Moving to Warranty section
 
https://forums.evga.com/EVGA-Warranty-Questions-f35.aspx
 
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lucasfrance
NEVER EVER WILL I BUY EVGA AGAIN!!! THIS COMPANY IS A COMPLETE MESS!!!

- Not only they deliver HIGH END (and VERY EXPENSIVE) 3090 FTW3 ULTRA boards out of power consumption standard specs due to a very poor and low cost HW design moreover not properly tested...
but...
- Their European Consumer support is a COMPLETE MESS !!! They are even not able to handle the RMA properly and my parcel is sucked at the German entry customs for many days waiting for EVGA Europe paperwork acceptance !!!!
 
NEVER EVER WILL I BUY EVGA AGAIN!!! 

 

lucasfrance
Please move back my post to the initial forum! It is not warranty related!!!

 
It is clear you are upset, having an issues with a new cards is disappointing to say the least

Your not asking about getting some help troubleshooting your GPU - So, it does Not belong - in the 30 series section of the forums
 
RMA issues ARE a warranty issue & it is more likely to be seen by an EVGA employee in Warranty section
 
I could move it to the General Discussion - section of the Forums - if you want it moved from the warranty section
 
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Dear Mister Kessler,

we need for customs clearance of Your shipment an OK from receiver, we have sent an email:
28.04 MKOWAL@EVGA.COM
03.05 to mkowal@evga.com
04.05 supporteu@evga.com and MKOWAL@EVGA.COM
06.05 to both emails

We are waiting for instructions from receiver. We have spoken to the company today and they said us again to send an email to supporteu@evga.com



TNT Express Import Team

Tel: +49 1806 900 800
Mail: [email=de-import@tnt.com]de-import@tnt.com[/email]

TNT Express GmbH
Hansestraße 72a, 51149 Köln
Germany
www.tnt.com
Sitz: Troisdorf | Amtsgericht Siegburg HRB 6313 | Geschäftsführer: Robert Mianowski, Achim Heinzer
Die TNT Express GmbH arbeitet ausschließlich auf der Grundlage ihrer Allgemeinen Geschäftsbedingungen, einzusehen unter www.tnt.com

I saw in the forums it is not the first time EVGA Europe misbehave for RMA with the customs......

THANK YOU SO MUCH !!!!
FINGERS CROSSED...

lucasfrance
It seems my parcel has now just been released from the customs...
Thanks for your help!
 

Happy to hear this! Saw your posts on another thread.

EVGATech_MarkusK
Dear Lucasfrance,
 
so first, by calling in, we would really appreciate, if you´d also let the CS Service Agents the chance to explain the situation, as this was not the case, we tried by email, but let´s do it on the forum again. In Europe we do have customs and due the current situation every single process on shipping and as well on the customs side takes a while - by sending a package from your destination country Switzerland to Germany, means it could happen, that the customs is holding your package, which was the case. The custom clearance department contacted us, but it took at all 9 days, which is true, but it´s up to the customs and not to us - we provided the necessary documents immediately to the custom clearance department, but again, it´s up to the customs to release the package. BTW you can read about the current situation and the custom clearance process in Europe also online. We are working with the Shipping Team to get your package to Germany as fast as possible.
 
Markus

Dear Markus,
 
Many thanks for your post here in reply to mine. I really appreciate.
 
What was the most "terrible experience" on a long term EVGA customer side regarding this RMA was :
- to get a reply from a different guy on each post on your hotline providing whether a late feedback or a non consistent statements
- that's the reason I sent 18923629 emails to EVGA Europe as I never got a clear view regarding the paperwork delivery to the customs!
- the days were passing (Remember I paid the high price for an overnight delivery and 9 days already passed...)
- I recognize I was really upset (but who would not ??...)
- on the other side TNT Import Germany was officially writing the confirmation they never got any reply from EVGA Europe (I forwarded your theirs emails)
 
So at the end I'm happy my parcel is now on the move again and that EVGA will manage to ship back to me a perfect "3090 FTW ULTRA Special OC RMA Design" with the highest priority.
 
I'will not miss to post the "end of the story" once I get my delivery.
 
Thanks and Best Regards,
 
 
 

My parcel should FINALLY be delivered today to EVGA Europe.
 
I hope now that my 3090 FTW3 Ultra Special RMA board will be shipped today!

EVGA Europe has received my board 2 days ago and still hasn't shipped my replacement board....

lucasfrance
EVGA Europe has received my board 2 days ago and still hasn't shipped my replacement board....

I would expect it to take at least a week.  Have patience.  If it takes a month, then you can start complaining.

lucasfrance

ty_ger07

lucasfrance
EVGA Europe has received my board 2 days ago and still hasn't shipped my replacement board....

I would expect it to take at least a week.  Have patience.  If it takes a month, then you can start complaining.

They announce 1-2 days between receiving the defective board an shipping the replacement one....

Yes it normally takes a couple of days to verify the RMA and inspect it. If verified as a manufacturer's defect a new item is ordered for you. 

lucasfrance
 
There is nothing to really inspect as it is the OC special 3090 RMA.

That's not how it works.  At the very least, EVGA has to inspect every card just to make sure that none have any unapproved modifications or damage which voids the warranty.  At the very least, every card needs to be inspected.  How many cards are before yours will dictate how fast yours will be processed, regardless of how easy you think it is for EVGA to approve yours.
 

They never make promises.  A guideline, estimate, or the statement "typically" is not a guarantee.
 
We see that you are salty.  Now, please have some patience; because continuing to be salty won't make anything better.

EVGA Europe is a joke.  That's not likely to change.

lucasfrance
Guys, feel free to share here your experiences with EVGA Europe, whether positives or negatives.

Man, you seem very frustrated and desperate. I get it. Im sure its really stressfull situation for you, but you're not helping yourself. Quite opposite. You received the answer from support, where they clarified everything. Now you just have to wait and be patient. EVGA is focused on their "home" market more then they are on EU and it shows in quality of their support aswell. It is what it is. But for sure if i was an EVGA support employee, i wouldn't make the RMA process any quicker for you, seeing how you act.