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EVGA Downgraded My Warranty Period (G2 750W)

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Reubenno
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2021/01/16 13:29:11 (permalink)
Hello all,
I was recently checking on my G2 750W PSU warranty, as I suspect it is faulty.
I bought and registered the PSU in 2014, and it came with a 10 year warranty.
However today, upon checking the product page, it shows as "Out of warranty period", and that I cannot RMA the PSU.
I have seen previously on the same page that my PSU was covered to 2024, the full 10 years.
 
What has happened here EVGA? A significant selling point of my buying this PSU was the warranty, for a situation such as this.
 
Any input would be appreciated.
Thanks.
#1

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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: EVGA Downgraded My Warranty Period (G2 750W) 2021/01/16 13:36:00 (permalink)
    Contact support.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #2
    EVGATech_WaiM
    EVGA Tech Support
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    Re: EVGA Downgraded My Warranty Period (G2 750W) 2021/02/06 12:19:13 (permalink)
    Please keep in mind that the 10 year warranty is only for the original purchaser with a valid proof of purchase. If this was purchased second hand, then the maximum warranty is only 3 years. Please feel free to email us at support@evga.com if you have any further questions. 

    Like our service? Please provide feedback for us at the link HERE. 
    #3
    Noodle 1
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    Re: EVGA Downgraded My Warranty Period (G2 750W) 2021/02/12 00:40:41 (permalink)
    Guessing OP bought a used PSU expecting a full warranty.
    #4
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