So,
This one is for You Gabrielle. The 10 year employee who was zero help. Adam and Adam the EVGA supervisor.

EVGA
Let me preface this by saying.... If you don't want to do something, don't offer it in the first place. Its not about the $$. Its about your word.

After waiting, as all of you have...for a GPU On a list since January. I get the notification i can buy a card. I go to purchase.

I was told you can use the discount from Elite Status if you Registered before July 1st. I did and I am still in my 90 days. I put my 5% code in. I was told I can also use the associates code for 3%. I used eNewt, who has been so helpful.

I submitted my order and sure as you guess ...i get a receipt with the 5% Elite code not on it... It showed when I submitted.

I call customer service. They tell me it cant be changed. In 2021 and you can't adjust an order?

Should I be buying Tech from a company that cant do an accounting correction?

Gabriel, the 10 year employee tells me to reply to my notice to purchase and IT will fix it.

I do this.

IT department conveniently responds after my notice of order shipment and then emails me. Im told to cancle my order and reply so he can reissue the shopping window and I can try again, but if its shipped... nothing can be done. It didn't work the first time, why now? Doesn't matter...shipped.


I call Customer care again. What luck!
I get Gabriel the 10 year employee who could have sent a note to IT at 9am before the card shipped, but mentioned none of this.

Gabriel proceeds to blame me. All im doing is ordering your product.

Supervisor call... Offerd the credit in EVGA bucks. They cant adjust a reciept. I thank Adam for his time.

I cant help but feel taken advantage of, lied to.. mislead and then blamed for trying to have an offer honored.

Bad customer service. Poor operations.
Until this, I had a higher opinion of EVGA.

To EVGA.

I get these cards are hard to come by. Thats no excuse to make empty promises.
Well see how. long before deleted.

Starting to think the ray tracing is not worth this.

Anyhow, if you suffered my read.... Take heed. This is shady stuff.

mmomega
The notification purchasing was a bit different than normal purchasing, which is why I am "only guessing" that the order can't be adjusted after the fact. They process immediately and typically orders can only be adjusted before processing.
Again just a guess, not taking their side over yours and it sucks in the moment if it feels like you were taken advantage of, I am just suggesting maybe it isn't that cut and dry.
Most likely a very case-specific situation that wasn't explicitly covered with support.
 
I wouldn't let it set and bother you much. Make the decision in yourself if you believe you were purposefully manipulated or not and then you can feel good with you decision moving forward if you ever purchase from EVGA again. Make peace with it one way or another.
 
btw HDR + Ray Tracing is so worth it on a proper monitor

I hear you.

The whole thing just leaves a bad taste.

No reason for it and good customer care empowers their employees to fix it. They dont handcuff them... leaving them to fight the customer for the companies failings.

I went against my better judgement as I have a 6800xt by ASRock.... already and like it. No I don't work for ASRock.

As those on here told me... If you like eye candy...3080 is the one.

Happy to get one...

Would have had better things to say if i wasn't blamed for what EVGA told me to do.

Im just trying to buy their product. Did you have to make me feel bad in the process?

No room for that in a normal market and even if their was... you're supposed to aspire to not be that person. That company.

Integrity is rare.

Insight to what? what's a mod going to do for you?

I’m sensing this is either a one-off or maybe someone at EVGA was having a bad day, namely the person you mentioned. I’ve been buying EVGA products for a decade, and any time I’ve had to go through customer service I’ve been taken care of. EVGA is usually known for excellent customer service. Now, I’m not trying to blindly defend the company because I like its products. Rather, I’m just offering a different perspective. Also, EVGA’s website has been on the fritz for months. Sometimes, I can’t even access the main site or the any of the forums. Other times, everything but pictures will load. Whose fault is that? I couldn’t say. But, with that in mind, your checkout process was probably glitched, unfortunately, and not an issue that arises all that often if at all, so they may not have known how to handle it on the spot. Purchase debacle aside, hopefully you’ll get to enjoy the card soon and for however long you plan to keep it.

What did you buy? I just got the 3090 ftw3 ultra a week ago, and have been floored with the performance, but I came from a Maxwell Titan X.

Darkkittycry79
I got a 3080 TI 3967 FTW. Gave up waiting on the 3080 FTW I signed up for in January. Trying to keep my passion within reason on price...and 1399 is very far off. LoL

The 3080 Ti 3967 is the best card I’ve had to date. I’m sure the 3080 3897 I ordered today will be as much fun in my secondary build. I hear you on waiting though. Both cards I got through the Newegg shuffle. If I hadn’t gotten lucky there, I’d still be in the queue.

If you think that’s bad, imagine people getting 40% off wheel coupons only for them to expire before they get notified 😂

Darkkittycry79
Is there an EVGA mod who can offer some insight?

EVGA mods are not EVGA employees. They are volunteer people like you and me.

Im sure someone on the site touches the company in some way. At the very least, they may have closer ties and more knowledge.

EVGA would be missing a lot of customer data by not seeing what customers say...think and want.

It is my understanding that you can use the wheel coupon for anything else, including power supply and keyboard. It is NOT limited to GPU only. I don't see that being a meaningless gesture at all. 
 
Be happy that EVGA is the only company that has a queue system that allows us to get GPU in this tight market. Be happier that EVGA is that only company that gives us a discount for using an Associate Code. The spin wheel coupon is cherry on top. Us Elite Members prior to the spin wheel don't even get a coupon, despite being Elite since the start of the Elite program.
 
Enjoy the card!

wait all this is about failing to apply  %3 elite code?

ohnoplsno
1. EVGA is not the only one in the US to have a queue system, just an implementation this way... maybe. at best.
 

Who is the other vendor, I am curious?
 

rblaes_99
wait all this is about failing to apply  %3 elite code?

It was 5% of the Associate Code, so $70 if it is the 3080 ti FTW Ultra. 

Oh, nice! Discover card has a 5% cash back for PayPal. Hope you are using that. That is 13% off! Quite a good deal.

frankly if you're spending 1400 dollars on a vid card, 70 bucks is a joke.
 
sorry it happened, but you got a card.
 
 

Hello Darkkittycry79,
 
I will be reaching out to you directly, to see what we can do in this situation.