EVGA

EVGA Advanced RMA - Custom Procedures with shipping from UK

Author
Post
Essentials Only Full Version
badogblue
New Member
  • Total Posts : 4
  • Reward points : 0
  • Joined: 2014/10/19 15:13:27
  • Status: offline
  • Ribbons : 0
2021/04/03 05:07:41 (permalink)
Hi,
 
I'm about to ship my psu from the UK to EVGA in Germany as part of an advanced RMA and I've just seen the numerous threads here with people having their items refused by EVGA and returned back to them. Before I ship, can EVGA please confirm the correct steps and forms to avoid this happening?
 
I would also like some sort of guarantee that EVGA will not charge me the collateral for exceeding the 30 days and will cover reshipping if it needs sent a 2nd time, if I follow their instructions and it still all goes wrong.
 
Thanks.
#1

7 Replies Related Threads
    Cool GTX
    EVGA Forum Moderator
    • Total Posts : 30996
    • Reward points : 0
    • Joined: 2010/12/12 14:22:25
    • Location: Folding for the Greater Good
    • Status: offline
    • Ribbons : 122
    Re: EVGA Advanced RMA - Custom Procedures with shipping from UK 2021/04/03 11:13:29 (permalink)
    check with your country's customs, for Current forms

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

     https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

    RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


    #2
    badogblue
    New Member
    • Total Posts : 4
    • Reward points : 0
    • Joined: 2014/10/19 15:13:27
    • Status: offline
    • Ribbons : 0
    Re: EVGA Advanced RMA - Custom Procedures with shipping from UK 2021/04/03 11:48:02 (permalink)
    Cool GTX
    check with your country's customs, for Current forms




    Was hoping EVGA could advise, the packing instructions provided says to include 3 copies of the proforma invoice and a customs declaration. The proforma invoice was provided and filled in, however there is no customs declaration form. Should I not have been provided with one?
     
     
    #3
    Cool GTX
    EVGA Forum Moderator
    • Total Posts : 30996
    • Reward points : 0
    • Joined: 2010/12/12 14:22:25
    • Location: Folding for the Greater Good
    • Status: offline
    • Ribbons : 122
    Re: EVGA Advanced RMA - Custom Procedures with shipping from UK 2021/04/03 12:18:20 (permalink)
    my point was that UK & EU customs is on the fluid side right now ... I'm not sure the Country's involved - have worked-out all the bits
     
    Customs is a Government controlled issue .... EVGA CS, might have a solution to your question, though I doubt you will get a reply before they open on Monday
    post edited by Cool GTX - 2021/04/03 12:20:43

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

     https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

    RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


    #4
    Cool GTX
    EVGA Forum Moderator
    • Total Posts : 30996
    • Reward points : 0
    • Joined: 2010/12/12 14:22:25
    • Location: Folding for the Greater Good
    • Status: offline
    • Ribbons : 122
    Re: EVGA Advanced RMA - Custom Procedures with shipping from UK 2021/04/03 13:12:32 (permalink)
    UPS - Brexit: How to Ship from the UK to the EU

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

     https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

    RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


    #5
    EVGATech_DanielM
    EVGA Tech Support
    • Total Posts : 1132
    • Reward points : 0
    • Joined: 2017/07/07 19:01:01
    • Status: offline
    • Ribbons : 2
    Re: EVGA Advanced RMA - Custom Procedures with shipping from UK 2021/04/03 18:24:47 (permalink)
    Please follow Cool GTX's advice. 
    #6
    badogblue
    New Member
    • Total Posts : 4
    • Reward points : 0
    • Joined: 2014/10/19 15:13:27
    • Status: offline
    • Ribbons : 0
    Re: EVGA Advanced RMA - Custom Procedures with shipping from UK 2021/04/04 03:11:52 (permalink)
    Cool GTX
     


    Thanks Cool GTX, though it turns out as I live in Northern Ireland, no documentation is required as it doesn't follow the UK rules. For anyone else looking at this, see links below which might be of help. 
     
    Edit: Seems I can't post links, so just google: "sending parcels after brexit"
     
    Below is from UPS:

    post edited by badogblue - 2021/04/04 03:14:27
    #7
    badogblue
    New Member
    • Total Posts : 4
    • Reward points : 0
    • Joined: 2014/10/19 15:13:27
    • Status: offline
    • Ribbons : 0
    Re: EVGA Advanced RMA - Custom Procedures with shipping from UK 2021/04/14 11:07:21 (permalink)
    FYI - just to update people on this.
     
    My PSU was accepted yesterday by EVGA, so it seems they are accepting RMA's, though their phoneline still seems to be dead. As I'm from Northern Ireland, no customs forms are required, so perhaps that's why it worked for me. Regardless of the reason, EVGA should still do more to help its customers.
    #8
    Jump to:
  • Back to Mobile