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Helpful ReplyHot!EVGA Advanced RMA Approval Time

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jordan.smith1994
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2022/11/29 13:49:21 (permalink)
So my PSU died last week and upon realising I had a 10 year warranty I got in touch and raised a support ticket to start the process of the RMA - I set up an Advanced RMA on Friday morning and I was just wondering how long I should expect to wait for the RMA to be approved so that I can pay my collateral? I realise we are early days atm and the website does say 1-2 business days but just wondering if the EU team have any holdups?
 
Thanks 
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EVGATech_ChrisB
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Re: EVGA Advanced RMA Approval Time 2022/11/30 11:44:57 (permalink) ☄ Helpfulby jordan.smith1994 2022/12/01 04:23:44
Dear jordan.smith1994,
 
I have sent a message to our EU Team to check on your RMA status and I expect them to follow-up with you on their next business day. 
 
Thank you for your patience.
 
jordan.smith1994
So my PSU died last week and upon realising I had a 10 year warranty I got in touch and raised a support ticket to start the process of the RMA - I set up an Advanced RMA on Friday morning and I was just wondering how long I should expect to wait for the RMA to be approved so that I can pay my collateral? I realise we are early days atm and the website does say 1-2 business days but just wondering if the EU team have any holdups?
 
Thanks 







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EVGATech_MarkusK
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Re: EVGA Advanced RMA Approval Time 2022/12/01 02:10:23 (permalink) ☄ Helpfulby jordan.smith1994 2022/12/01 04:23:47
Hi jordan.smith1194,
 
sorry for the short delay - we will approve shortly.
 
Thanks for your understanding,
 
Markus
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jordan.smith1994
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Re: EVGA Advanced RMA Approval Time 2022/12/01 04:24:34 (permalink)
Hi both,
 
Thank you for your help! Look forward to hearing back from the RMA soon then!
 
Thanks 
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jordan.smith1994
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Re: EVGA Advanced RMA Approval Time 2022/12/02 04:34:56 (permalink)
EVGATech_MarkusK
Hi jordan.smith1194,
 
sorry for the short delay - we will approve shortly.
 
Thanks for your understanding,
 
Markus




Hi Markus,
 
Was just wondering if there was a further update on this at all?
 
Thanks
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EVGATech_MarkusK
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Re: EVGA Advanced RMA Approval Time 2022/12/07 01:34:19 (permalink)
Hi jordan.smith1994,
 
we shipped out yesterday - you will find the UPS Tracking on your profile.
 
Markus
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