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Helpful ReplyEVGA Advanced RMA Approval Time

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jordan.smith1994
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2022/11/29 13:49:21 (permalink)
So my PSU died last week and upon realising I had a 10 year warranty I got in touch and raised a support ticket to start the process of the RMA - I set up an Advanced RMA on Friday morning and I was just wondering how long I should expect to wait for the RMA to be approved so that I can pay my collateral? I realise we are early days atm and the website does say 1-2 business days but just wondering if the EU team have any holdups?
 
Thanks 
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    EVGATech_ChrisB
    EVGA Tech Support
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    Re: EVGA Advanced RMA Approval Time 2022/11/30 11:44:57 (permalink) ☄ Helpfulby jordan.smith1994 2022/12/01 04:23:44
    Dear jordan.smith1994,
     
    I have sent a message to our EU Team to check on your RMA status and I expect them to follow-up with you on their next business day. 
     
    Thank you for your patience.
     
    jordan.smith1994
    So my PSU died last week and upon realising I had a 10 year warranty I got in touch and raised a support ticket to start the process of the RMA - I set up an Advanced RMA on Friday morning and I was just wondering how long I should expect to wait for the RMA to be approved so that I can pay my collateral? I realise we are early days atm and the website does say 1-2 business days but just wondering if the EU team have any holdups?
     
    Thanks 







    #2
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: EVGA Advanced RMA Approval Time 2022/12/01 02:10:23 (permalink) ☄ Helpfulby jordan.smith1994 2022/12/01 04:23:47
    Hi jordan.smith1194,
     
    sorry for the short delay - we will approve shortly.
     
    Thanks for your understanding,
     
    Markus
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    jordan.smith1994
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    Re: EVGA Advanced RMA Approval Time 2022/12/01 04:24:34 (permalink)
    Hi both,
     
    Thank you for your help! Look forward to hearing back from the RMA soon then!
     
    Thanks 
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    jordan.smith1994
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    Re: EVGA Advanced RMA Approval Time 2022/12/02 04:34:56 (permalink)
    EVGATech_MarkusK
    Hi jordan.smith1194,
     
    sorry for the short delay - we will approve shortly.
     
    Thanks for your understanding,
     
    Markus




    Hi Markus,
     
    Was just wondering if there was a further update on this at all?
     
    Thanks
    #5
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: EVGA Advanced RMA Approval Time 2022/12/07 01:34:19 (permalink)
    Hi jordan.smith1994,
     
    we shipped out yesterday - you will find the UPS Tracking on your profile.
     
    Markus
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