One of my EVGA 650 G3 Supernova PSU's is having an issue. It is making a clicking noise. I am unsure if it is the fan or something else. This is now the 5th out of 7 EVGA products I own that have needed replacement. As usual, EVGA CS are being jackasses and won't answer simple questions while trying their best to wiggle their way out of an RMA. Same old story with them; not much has changed it seems. Which is why I decided to come to the forums for a more clear response:
Can someone in plain English tell me what the requirements of the PSU RMA shipping are? Do I have to send it back in the retail box? If I don't use the retail box, are there any packaging requirements? I don't want EVGA to disqualify my RMA because it I didn't follow a very specific packaging requirement. EVGA claims requirements will only be sent once an RMA is approved, locking me into paying for a replacement.
I would like to know the actual cost beforehand because if it requires the retail packaging to be sent back and I would have to spend roughly 40% the cost of a new Seasonic PSU. EVGA won't cover the defective SATA cable, which means I have to spend another $10 as well for a replacement cable as well. That is why I'd like a to calculate return costs before hand. No reason to wait 7-10 days for a replacement, get a refurb unit, when I can spend $50 more and get a brand new Seasonic with with all accessories guaranteed to work.