levicki
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So, I purchased an EVGA 1080 Ti SC2 Hybrid Gaming. I really wanted to get Founders Edition and or reference board with blower fan but those were unfortunately not available due to global shortage (curse you, bitcoin miners). My full HW specs: Corsair Obsidian 800D Seasonic SS-650KM3 ASUS Z170-PRO Intel Core i7-6700K Noctua NH-D15 Kingston HyperX Predator 32GB DDR4 3200MHz (HX432C16PB3K4/32) Creative Sound Blaster ZxR Samsung 960 Pro Series MZ-V6P512 I uninstalled drivers, removed ASUS 980 GTX and after carefully installing 1080 Ti with radiator above the card and hoses pointing downwards I installed latest NVIDIA drivers. I tried running some IRay rendering which uses a lot of GPU (the reason I bought the card) and it ran slow (as in terribly slow). I check the clocks and GPU is stuck at 139 MHz and RAM at 101.3 MHz. GPU-Z says PerfCap reason is Pwr. GPU usage goes to 100% under load but clocks won't bulge at the card barely reaches 20% of TDP. Here is a screenshot of GPU-Z: What I tried so far: 1. Updating mainboard BIOS. 2. Re-seated the card in PCI-E slot. 3. Using two separate cables instead of one for 6+8 card PCI-E power jacks. 4. Cleaning drivers with DDU and reinstalling them from scratch. 5. Installing XOC to check if GPU-Z may be misreporting but the clocks shown are the same. Please note that GTX 980 was working flawlessly in the absolutely same setup, the only thing changed was the card. Can someone please explain what the heck is going on here? I for sure hope it is not a DOA card because that would suck.
post edited by Sajin - 2017/10/18 12:04:30
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 13:33:37
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Fixed initial post.
post edited by levicki - 2017/09/27 13:39:24
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 13:35:15
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Hopefully it is something trivial that I am overlooking here.
post edited by levicki - 2017/09/27 13:41:06
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Sajin
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 13:45:15
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Does the card clock up when running the gpu-z stress test? You can't post links yet, so you'll need to put spaces in your links for the time being.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:02:02
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Hello and thanks for the reply. No, the card does not clock up even when I select Prefer Maximum performance in NVIDIA Control Panel. Here is the screenshot under load:
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Sajin
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:06:12
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Perfcap always stuck on pwr even at idle?
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:08:56
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Now that you mention it, YES. That's bad, right?
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Sajin
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:11:37
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levicki Now that you mention it, YES. That's bad, right?
Yes. Card looks to be defective. Try two completely different power cables plugged into two completely different sockets on the psu.
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Sajin
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:17:24
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Almost forgot to mention this... Try the card in another pci-e slot too.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:17:31
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Sajin
levicki Now that you mention it, YES. That's bad, right?
Yes. Card looks to be defective. Try two completely different power cables plugged into two completely different sockets on the psu.
That I already did, used the cable plugged in two different rows on the PSU, I can only try again with the same row and also try to put back 980 GTX to see if it is still working. If this 1080 Ti is indeed defective this will be my last EVGA product purchase ever, you guys have no idea how hard it was to get this card to Belgrade, Serbia.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:21:06
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Sajin Almost forgot to mention this... Try the card in another pci-e slot too.
I can do that only if I dismount the radiator from the case -- hoses are really short. Take a look at the picture:
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Sajin
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:24:01
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Wouldn't hurt to try it. I'd try using every single pci-e cable & every 8-pin psu socket as well.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:25:27
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The absurd thing is that PC on idle is drawing less than 75W from the wall socket:
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:33:46
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Sajin Wouldn't hurt to try it. I'd try using every single pci-e cable & every 8-pin psu socket as well.
The PSU is modular, I tried again with two cables in different holes, no change. Another point is that fan on the card doesn't spin up, under load from GPU-Z it shows it is using PCI-E 2.0 instead of 3.0, and the draw from the wall climbs to 110 W.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 14:42:27
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Back to ASUS GTX 980, single power cable, same PCI-E slot: Power draw 215 W from the wall with this load from GPU-Z. This EVGA card seems to be DOA. Damn it...
post edited by levicki - 2017/09/27 14:48:35
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w318ti
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/27 16:35:33
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Did you uninstall and reinstall PXOC after installing the new card? It almost looks like the voltage is just being held at an artificially low value. If that doesn't work it does look like an RMA may be in your future.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/28 02:13:54
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w318ti Did you uninstall and reinstall PXOC after installing the new card? It almost looks like the voltage is just being held at an artificially low value. If that doesn't work it does look like an RMA may be in your future.
To clarify: 1. I had (and thankfully I still have) ASUS GTX 980 card before purchasing this one -- I did not use PXOC (or any other O/C tool) before installing the new card. 2. The only reason I ever installed PXOC was just to confirm the clocks, voltages and temperatures I see in GPU-Z -- I never changed any settings with it. 3. I never planned on overclocking the card. As a matter of fact I would have preferred NVIDIA reference design with standard, boring clocks but alas that was not available. As a final step I will test it in another computer, but it would be really nice if someone from EVGA would chime in and confirm this behavior as defective or perhaps suggest additional troubleshooting steps.
post edited by levicki - 2017/09/28 02:18:34
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demon09
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/28 07:36:21
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levicki
w318ti Did you uninstall and reinstall PXOC after installing the new card? It almost looks like the voltage is just being held at an artificially low value. If that doesn't work it does look like an RMA may be in your future.
To clarify: 1. I had (and thankfully I still have) ASUS GTX 980 card before purchasing this one -- I did not use PXOC (or any other O/C tool) before installing the new card. 2. The only reason I ever installed PXOC was just to confirm the clocks, voltages and temperatures I see in GPU-Z -- I never changed any settings with it. 3. I never planned on overclocking the card. As a matter of fact I would have preferred NVIDIA reference design with standard, boring clocks but alas that was not available. As a final step I will test it in another computer, but it would be really nice if someone from EVGA would chime in and confirm this behavior as defective or perhaps suggest additional troubleshooting steps.
a faster way to get a confirmation or help from EVGA is open a support ticket
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/29 04:47:50
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demon09
levicki
w318ti Did you uninstall and reinstall PXOC after installing the new card? It almost looks like the voltage is just being held at an artificially low value. If that doesn't work it does look like an RMA may be in your future.
To clarify: 1. I had (and thankfully I still have) ASUS GTX 980 card before purchasing this one -- I did not use PXOC (or any other O/C tool) before installing the new card. 2. The only reason I ever installed PXOC was just to confirm the clocks, voltages and temperatures I see in GPU-Z -- I never changed any settings with it. 3. I never planned on overclocking the card. As a matter of fact I would have preferred NVIDIA reference design with standard, boring clocks but alas that was not available. As a final step I will test it in another computer, but it would be really nice if someone from EVGA would chime in and confirm this behavior as defective or perhaps suggest additional troubleshooting steps.
a faster way to get a confirmation or help from EVGA is open a support ticket
Today I tested in another PC and it behaves the same. I opened a ticket and got the RMA started. Thank you everyone for assistance.
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Sajin
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/09/29 10:19:46
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levicki Today I tested in another PC and it behaves the same.
I opened a ticket and got the RMA started. Thank you everyone for assistance.
No problem.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/07 08:30:51
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Sajin
levicki Today I tested in another PC and it behaves the same.
I opened a ticket and got the RMA started. Thank you everyone for assistance.
No problem.
The card has been sent, EVGA should get it by next Friday. The shipping set me back ~90 USD and that was the cheapest option I could find with some insurance and reasonable deilvery time. Hopefully next one won't be defective.
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Sajin
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/07 08:41:43
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Let us know how the new one works when you get it.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/07 09:25:06
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Sajin Let us know how the new one works when you get it.
Don’t worry I will.
post edited by levicki - 2017/10/12 15:04:45
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/12 15:03:18
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@EVGA Guys the RMA replacement has arrived to Belgrade, but I need some help here: My home phone number was already available in my EVGA profile, and I have also submitted a ticket on both registered serial numbers several hours ago providing my cell phone number and asking that someone please update the shipping order with it. As of now, nobody has responded to the tickets. Hopefully someone from EVGA can fix this before the UPS decides to return the package to the sender. I am in the CET time zone, it's October 13, 00:02 am, and the package was scheduled to be delivered by the EOD on October 13 until this came up on the tracker.
post edited by levicki - 2017/10/12 22:48:52
Attached Image(s)
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Sajin
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/12 18:50:21
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/12 22:36:41
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Sajin Can't see your pic. Sounds like you need to contact evga's 24/7 tech support service via phone... https://www.evga.com/about/contactus/
It was a screenshot from UPS tracker saying they need a phone number as they are unable to contact receiver for delivery. I don’t understand why it wasn’t provided in the shipping order in the first place. EDIT: Fixed the picture.
post edited by levicki - 2017/10/12 22:49:36
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/13 06:34:03
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@EVGA: I can't believe you guys put the value of 650 EUR on the RMA package -- now I have to pay 1% customs + 20% VAT on that amount! Let me summarize how much this EVGA card has cost me so far (and I still don't have it!): 820.00 USD for the card at malabs.com 172.00 USD for Customs + VAT (21% on original card price) 110.00 USD for UPS shipping to Germany Service Center 162.00 USD for Customs + VAT (21% on 650 EUR declared value of replacement card) TOTAL: 1,264.00 USD, and that's assuming that the replacement you sent me actually works which I won't know before Tuesday next week. I am appaled. What can I say except thank you so very much for not testing your products before you send them out into retail, and shifting all those expenses on the customer!
post edited by levicki - 2017/10/13 06:38:18
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Cool GTX
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/13 08:42:25
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The Forums is Not going to get you the best time sensitive response from EVGA, they may or may Not see your post --> Call Them Directly Please feel free to call us first for any needed support at +49.89.189.049 11 Monday through Friday between the hours of 9:00 and 18:00 CET. Strange ?So, your package was Not market, Or your country does Not Care that it is “Warranty Replacement” ? https://eu.evga.com/support/warranty/All RMA replacements will state “Warranty Replacement” on the package to assist in avoiding any taxes, duties and/or brokerage fees through customs or otherwise. EVGA is not responsible for any fees charged by the destination country’s government body, brokers or other third party.
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levicki
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/14 05:31:13
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Cool GTX The Forums is Not going to get you the best time sensitive response from EVGA, they may or may Not see your post --> Call Them Directly Please feel free to call us first for any needed support at +49.89.189.049 11 Monday through Friday between the hours of 9:00 and 18:00 CET. Strange ? So, your package was Not market, Or your country does Not Care that it is “Warranty Replacement” ? https://eu.evga.com/support/warranty/ All RMA replacements will state “Warranty Replacement” on the package to assist in avoiding any taxes, duties and/or brokerage fees through customs or otherwise. EVGA is not responsible for any fees charged by the destination country’s government body, brokers or other third party.
I submitted a ticket to which nobody was replying for several hours before posting here. I am well aware of the warranty clause you are quoting. The problem seems to be that they also included pro-forma invoice with the package stating 650 EUR (approx. 770 USD) value on it instead of including only RMA invoice without the price listed. Furthermore, according to the info I have at the moment it seems that our customs law says that if a replacement part has a different serial number you still have to pay duties+tax on the replacement part which is of course absurd and currently I don't know if it is true or not. EVGA support answered the ticket and provided me with the RMA invoice in the meantime, and I have contacted customs agency for clarification of the law on warranty repair shipments. I should know more on Monday, but there is a great chance that I will have to pay duties+tax again if I want to receive this package which is quite depressing.
post edited by levicki - 2017/10/14 05:41:42
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Cool GTX
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Re: EVGA 1080 Ti SC2 Hybrid Gaming slow
2017/10/14 12:14:09
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good luck, hope you get your package soon
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