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EVGA 1070 FTW Gaming ACX 3.0 problem need help

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JerEvg20n17
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2017/07/10 10:08:13 (permalink)
First last Year in October I buy graphic car Evga 1070 FTW ACX 3.0 by our local web seller here in Slovenia. When I came home I see one scratch on plate where is Evga Inscription (i upload picture). I didn’t open RMA just for one scratch because graphic card work perfect.
 
I read on forum about problems and just for precaution I update BIOS I also received thermal pads and didn’t install them because my local seller say that if I take apart my graphic I lost my warranty by him (24 months) so I didn’t install thermal pads, but temperatures were just fine (Ambient temperature is 24 degrees Celsius and when I play games GPU temperature is around 67/72 degrees Celsius when I set more aggressive fans is around 63/68 -> I think that this is ok).
    
Now I have big problem and I’m very disappointed and very nervous I use computer on Saturday and all were just fine, on Sunday I turn on computer and computer turn off and when I turn on computer all work just fine but all light on Evga Graphic don’t work and monitor write “no signal” I hear that windows start on (windows welcome sound) and I don’t have picture. This if first time that all light on graphic card are off and all is in dark 
 
First for test I insert another graphic card (Zotac 570 from old computer) in my new computer all work perfect (the same PCI-E 3.0 and same PCI-E Cable all working perfect) so I test Evga 1070 in another computer the same thing no picture no lights. What is wrong and what is happened??  VRM problem, some bad chip or graphic just died?
 
Some suggestion what else can I test? 
  
I write to local seller to send under warranty graphic back to him and he suggests that is better to send graphic directly to Evga because this is faster way to save my problem but I don’t know if is the cheaper way.
 
So my Question is, if I open RMA and send graphic to EVGA how much this cost? Who pay delivery to Evga and who pay delivery if Evga send to me new card (or fixed card)? I don’t want to pay another 50 or 100 EUR for graphic that is cost 520 EUR and is 8 months old. I’m from Slovenia so I don’t have a clue what to do? Have anyone some advice and some information what to do?   
     
Sorry for my English and mistakes I’m not language expert 

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    ShaneRobs
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    Re: EVGA 1070 FTW Gaming ACX 3.0 problem need help 2017/07/10 14:47:43 (permalink)
    Run ddu uninstaller if you installed drivers for old 570 chose uninstall and shutdown option your 1070 ftw has a dual bios the little switch is by the pci power connectors flip the switch to the other bios and reinstall your 1070 ftw not guaranteeing this will work but it's worth a shot also my evga gtx 1080 acx was working at first install and the first time my monitor went to sleep I lost video signal so after I finally got a signal with my integrated i7 6700k graphics I made these changes I copied this from the web page I found. You need to go to the "Power Options" in the "Control Panel", where you get the list of "Power Plans". Click "Change plan settings" and then "Change advanced power settings". Go to "PCI Express", "LInk State Power Management" and set it to "Off". I'm on Windows 8 so it may be slightly different on 7. I found these settings in Windows 10 as well it stopped losing the video signal after the monitor went to sleep hope this helps.
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    redleader00
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    Re: EVGA 1070 FTW Gaming ACX 3.0 problem need help 2017/07/10 17:45:34 (permalink)
    JerEvg20n17
    First last Year in October I buy graphic car Evga 1070 FTW ACX 3.0 by our local web seller here in Slovenia. When I came home I see one scratch on plate where is Evga Inscription (i upload picture). I didn’t open RMA just for one scratch because graphic card work perfect.
     
    I read on forum about problems and just for precaution I update BIOS I also received thermal pads and didn’t install them because my local seller say that if I take apart my graphic I lost my warranty by him (24 months) so I didn’t install thermal pads, but temperatures were just fine (Ambient temperature is 24 degrees Celsius and when I play games GPU temperature is around 67/72 degrees Celsius when I set more aggressive fans is around 63/68 -> I think that this is ok).
        
    Now I have big problem and I’m very disappointed and very nervous I use computer on Saturday and all were just fine, on Sunday I turn on computer and computer turn off and when I turn on computer all work just fine but all light on Evga Graphic don’t work and monitor write “no signal” I hear that windows start on (windows welcome sound) and I don’t have picture. This if first time that all light on graphic card are off and all is in dark 
     
    First for test I insert another graphic card (Zotac 570 from old computer) in my new computer all work perfect (the same PCI-E 3.0 and same PCI-E Cable all working perfect) so I test Evga 1070 in another computer the same thing no picture no lights. What is wrong and what is happened??  VRM problem, some bad chip or graphic just died?
     
    Some suggestion what else can I test? 

     
    Since your 1070 does not work in 2 computers, it is pretty safe to say that it died and needs to be RMAed. I don't think you need to do more testing.
     
     
    I write to local seller to send under warranty graphic back to him and he suggests that is better to send graphic directly to Evga because this is faster way to save my problem but I don’t know if is the cheaper way.
     
    So my Question is, if I open RMA and send graphic to EVGA how much this cost? Who pay delivery to Evga and who pay delivery if Evga send to me new card (or fixed card)? I don’t want to pay another 50 or 100 EUR for graphic that is cost 520 EUR and is 8 months old. I’m from Slovenia so I don’t have a clue what to do? Have anyone some advice and some information what to do?   

     
    Usually, you pay for mailing the faulty card to EVGA, and EVGA will pay sending the "new" card back to you. How much it costs depends on what transport company you use, and if you want to pay extra for insurance in case it gets lost or whatever (the "standard" insurance the transport companies give for free usually covers around 50€). Sorry I can't be more precise, but I do not live in Slovenia.
     
    Rule of thumb is you will want to give the card back to the local store if you can deliver it yourself. If you have to send it to them by mail, you will probably be better just sending it directly to EVGA instead even if you have to pay a few euros more.
     
     
     

    Sorry for my English and mistakes I’m not language expert 




    No problem. Your English is good enough for this ;)
     
     
    PS: Found this page: https://www.eurosender.com/slovenia-germany
    It seems you can send it for 13€ with 200€ insurance or 23€ with 1000€ insurance (select 2kg package).
    Note: I just found this in google. I have never used this company and have no clue if they are trustworthy or not, or if other companies have better prices.
    post edited by redleader00 - 2017/07/10 18:06:55



     
     
    #3
    JerEvg20n17
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    Re: EVGA 1070 FTW Gaming ACX 3.0 problem need help 2017/07/11 08:26:41 (permalink)
    ShaneRobs thank you for information but I think that this is not software problem. You remember me to this bios switch I have test again gpu with slave bios that I see if fans spinning but unfortunately not 
    Simply my card is dead, no lights no fans so I will open RMA I hope that Evga will answer to my RMA very quickly because next week I go on holidays  
     
    Redleader I look link thanks for info, I also write email to my local post (Slovenia post) and they answer that they send post and packages to Germany and other EU country and I think that they cooperate with UPS I will see.
     
    Thank for all info  
    #4
    Jbj5000
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    Re: EVGA 1070 FTW Gaming ACX 3.0 problem need help 2017/07/11 10:09:00 (permalink)
    Did you try a different port on the card, sometimes invidiual ones die.
    #5
    JerEvg20n17
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    Re: EVGA 1070 FTW Gaming ACX 3.0 problem need help 2017/07/11 11:48:02 (permalink)
    Jbj5000
    Did you try a different port on the card, sometimes invidiual ones die.




    Yes i try monitor on DVI and HDMI i don’t have equipment to test Displayport. 
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    JerEvg20n17
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    Re: EVGA 1070 FTW Gaming ACX 3.0 problem need help 2017/07/13 09:42:39 (permalink)
    On Tuesday I open RMA and received RMA ID and see RMA number but no further instruction how to send card to EVGA or what to do. How long must I wait for instructions or approval?
    In email writes that EVGA will review RMA in 1 or 2 business days. 
    #7
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