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EVGA 1000G died temporarily then started working again?

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ndrewwb
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2017/08/10 08:38:49 (permalink)
In September of 2015, I purchased an EVGA 1000G 80+ Gold PSU, specifically the G1 made by FSP Group, not the more popular G2, which I believe is made by Superflower. It has ran perfectly for me over the past 2 years I've had it, but I recently have had a hiccup with it and I am concerned. Whenever the power supply turns on, it makes a loud tick, which is normal and the supply has always done this. The power supply also makes a ticking noise whenever it turns off, and I am quite used to hearing these ticks. The hiccup that I had with the supply happened approximately a week and a half ago. I was web browsing on my computer (specifications below), with my normal background tasks running, which gives me approx. 30% CPU usage, staying well within the PSU's capability. The PSU suddenly cut and the whole computer turned off. I assumed it was a power cut, as we have been recently having them, but I noticed that my monitor was still on. I turned off the PSU at the wall, and turned it on again. This time, all of the motherboard standby lights were on which tells me that the 5v standby rail was working fine. Then when I pressed the power button, the PSU double ticked and stayed off. The motherboard lights would stay on afterwards, but the PSU would not even tick once unless the capacitors were drained, to which it would then repeat the same behaviour. I did all of the basic system troubleshooting, but I had a strong feeling it was just the PSU causing this, which I concluded after taking the PSU out of the system and using the included tester, where the PSU would repeat this fault. I left it on my desk for about an hour while I wired up a spare power supply so that I could get back to what I was doing, and fill out an RMA request. After that hour had passed, I decided to test the supply again before doing an RMA request. It double ticked again, then I tried it again for a second time, and it double ticked just like all the other attempts. This is where it gets weird. I decided to try it for the third time, having decided that it would be my last attempt. The supply double ticked, but then there was a large spark inside the PSU and the fan started to spin up, then it just worked. I was left very confused, and after numerous attempts at turning the PSU on and off with the tester, it was fine. I put it back into my computer, and it has been fine ever since, even whilst gaming. I am unsure what course of action to take this point, whether it qualifies as a fault and needs to be investigated / fixed, or if it was just an anomaly, and I should be fine. The total power draw of the system when under load is around 490W, calculated by the Outervision PSU calculator. Does anyone have any thoughts as to what could have happened to the supply? I don't usually dust it, but I took a can of compressed air to the PSU 3 days ago, and almost no dust came out, so I don't think the cause of the short was dust.
 
My system specs:
i7 6700k @ 4.5GHz 1.325v
16GB Corsair LPX DDR4 @ 3000MHz XMP
EVGA GTX 770 SC ACX 1.0 @ Stock clocks /1111 MHz Core/1753MHz Memory/1163 MHz Boost
MSI Z170A Gaming M7 LGA 1151
Arctic Liquid Freezer 360
2x SATA 7200RPM Seagate HDDS
1x Kingston SSD
3x Corsair 140mm stock case fans
TP-Link Archer T9E LAN card
EVGA 1000G 80+ Gold
 
A video I recorded of the double tick before taking the PSU out of the system:
Edit: The link seems to have been removed. I'll try post the link again:
Edit 2: It seems I can't post links. The video is on youtube, if you want to view it, search on YouTube: "Snapchat 1420017482 ndreww"
 
Also attached is a picture I made in Paint showing where in the PSU the spark came from.
post edited by ndrewwb - 2017/08/10 08:41:44

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#1

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    bcavnaugh
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    Re: EVGA 1000G died temporarily then started working again? 2017/08/10 09:26:11 (permalink)
    Welcome to the Forum ndrewwb
    Was The Spark caused by Blowing Air into the PSU with the Power On?
     Have you Opened a Support Ticket?
    post edited by bcavnaugh - 2017/08/10 09:28:12

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    #2
    ndrewwb
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    Re: EVGA 1000G died temporarily then started working again? 2017/08/10 09:44:35 (permalink)
    bcavnaugh
    Welcome to the Forum
    Was The Spark caused by Blowing Air into the PSU with the Power On?
     Have you Opened a Support Ticket?


    No, the only time I touched the PSU was when I was turning on the power switch. I am going to open a support ticket soon.
    #3
    bcavnaugh
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    Re: EVGA 1000G died temporarily then started working again? 2017/08/10 09:50:23 (permalink)
    ndrewwb
    bcavnaugh
    Welcome to the Forum
    Was The Spark caused by Blowing Air into the PSU with the Power On?
     Have you Opened a Support Ticket?


    No, the only time I touched the PSU was when I was turning on the power switch. I am going to open a support ticket soon.


    Any Sparks From Your Power Supply Should Tell You To Stop Using The Power Supply.

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    Clausewitz
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    Re: EVGA 1000G died temporarily then started working again? 2017/08/12 18:13:49 (permalink)
    Maybe a capacitor popped. But I'd RMA it right away.
    #5
    ndrewwb
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    Re: EVGA 1000G died temporarily then started working again? 2017/08/13 08:17:49 (permalink)
    Clausewitz
    Maybe a capacitor popped. But I'd RMA it right away.


    I thought the same, but since it powers up fine and can handle my 500w load, I'm pretty sure they're all fine. I also had a look for them with a torch shining into the fan and couldn't see any damage. I don't know if I will RMA this unit, since the only thing indicating that a spark ever happened is my own words, so I guess I'll have to wait for it to crap out again. Also since I live in Europe, I'm pretty sure I have to ship it to Germany, which can't be cheap.
    #6
    mike406
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    Re: EVGA 1000G died temporarily then started working again? 2017/08/13 20:52:06 (permalink)
    If it were me I'd definitely RMA. I don't mess around when it comes to the PSU.

    Motherboard: EVGA Z170 Classified K
    CPU: Intel Core i7-6700K
    RAM: Corsair Dominator Platinum (2 x 8GB) 3000 MHz CL-15
    Video Card: EVGA GTX 980 Ti FTW
    Boot Drive: Samsung 840 EVO 120GB
    Data Drive 1: Samsung 850 EVO 1TB
    Data Drive 2: Western Digital Black 1TB
    Power Supply: Corsair HX1000i
    OS: Windows 10
     
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    #7
    bigcee
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    Re: EVGA 1000G died temporarily then started working again? 2017/08/18 10:13:44 (permalink)
    I also vote RMA. Do you have a decent power supply tester to plug into? I am thinking of investing in one myself.


    But the fruit of the Spirit is love, joy, peace, forbearance, kindness, goodness, faithfulness,  gentleness and self-control. Against such things there is no law. - Galatians 5:22,23
     
    #8
    ndrewwb
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    Re: EVGA 1000G died temporarily then started working again? 2017/08/20 19:05:04 (permalink)
    bigcee
    I also vote RMA. Do you have a decent power supply tester to plug into? I am thinking of investing in one myself.




    The power supply tester I was using was the one that came in the box. I've used it on various other supplies and it works flawlessly. As for load testing, it's handling my system finely again and I don't have the time for an RMA at the moment, unless this thing goes out in flames. I'm putting my system at risk, I know, but it costs around £40 to send this thing to Germany, and the fact that it's running fine at the moment might not be enough for EVGA to repair / replace it. In my opinion, it just isn't worth trying my luck. 
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