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Hot!EU Pre-orders - Clarificatiion Needed

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yeungster
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2017/04/16 13:27:57 (permalink)
I contacted EVGA EU today to ask about my preorder. Only to be told the following.
Can anyone from EVGA confirm this? I must have been one of the first to have preordered in the U.K./EU with site stating the expected shipping date to be on or around 1 May. What gives with this hazy shipment statement? When should we expect them then?

Estimated dispatch dates are not available on the EU site or on the preorder so we literally have no information other than the originally publicised 1 May date. Is this now wrong? I bought on the premise that it would be around then.

1. The shipping dates for the EU region are not yet set. They will most likely be different from the dates expressed at the US website but we currently do not have an estimated date.
post edited by yeungster - 2017/04/16 13:32:14
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    ricchi_
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/16 13:48:33 (permalink)
    good thing i decided not to wait for the FTW3 then. at least they got back to you, i requested a tracking number i was never provided for my order, no reply :D
    #2
    duostyle
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/16 14:03:32 (permalink)
    Agreed, we need some official update.
    A lot of folks probably ordered on the premise that EU orders will also begin shipping from the 17th (it was clearly indicated in 'bright' yellow on the pre-order page ... till the stocks ran out).
     
    Surely they didn't change that without letting their customers know.
    #3
    marcchello
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/17 09:42:33 (permalink)
    i guess we wait a whole month longer ..  i had the same with the 680 classified and a friend of mine had it with a 980TI / later with the 1080 FTW
    #4
    rjohnson11
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/17 09:48:36 (permalink)
    I can't speak officially for EVGA EU, but shipments to Europe take much longer than shipments to the USA for obvious reasons.

    Specs: AMD 1920X Threadripper, Samsung SM961 M.2, 64GB Corsair DDR4 memory (half kit of CMD128GX4M8B2800C14),  ASRock X399 Taichi Motherboard



    #5
    smdftw
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/17 09:58:37 (permalink)
    rjohnson11
    redleader00
    Wish we had estimated dates in the EU site.


    I don't have any info on that at this time but under normal circumstances EU shipments follow USA shipments after a few weeks.


     
    Can we get an official statement on this? I, as probably a lot of other people, ordered the SC2 on the EU site where it clearly stated pre orders would start shipping today. (17th). If this gets delayed by 'a few weeks' EVGA should let us know.
    post edited by smdftw - 2017/04/17 10:02:54
    #6
    marcchello
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/17 10:19:42 (permalink)
    its not a problem for me , im still ok with the 980ti sc in my system .
    But an official eta for europe would be nice :) , i preordered the FTW3
    #7
    scorpion73
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/17 10:28:33 (permalink)
    most of all because they clearly stated that shipment would begin 17th april.. That's of no words... other customs are available from 10 days on stores only EVGA is missing...
    #8
    fonsuak
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/17 17:22:12 (permalink)
    This is my first time preordering hardware, but all this looks really weird to me. It ccould also be my first time buying an EVGA product after a long career of loyalism to Asus.
     
    12 days before the estimated shipping and there's not a single review out there, ok. Now they say the date is not yet set for EU when it was perfectly there when we preordered? Most likely different to the ones expressed in the US site. No, they were in the EU site where i preordered it, and by how he says it looks like they are pretty much sure it will be delayed even more for EU.
     
    Idk, this is being too weird for me. I really want the FTW3, but all this silence, wait and weirdness is killing me. I'll just wait a week more, if they remain silent i'll just go back to Asus that has never let me down.
    post edited by fonsuak - 2017/04/17 17:24:47
    #9
    Draecke
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/17 17:31:39 (permalink)
    the lack of any official news from the Staff on this is kind of worrisome as what harm can it do to confirm if the original estimated ship date will happen for the EU folks aka will our orders ship this week or not ?
     
    I will be traveling in May so if this won't be delivered in April I will have to cancel my order, it's as simple as that and I actually wanted to fix my set up before travel so this is getting quite inconvenient.
     
     
     
    #10
    ricchi_
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/17 21:19:36 (permalink)
    Draecke
    the lack of any official news from the Staff on this is kind of worrisome as what harm can it do to confirm if the original estimated ship date will happen for the EU folks aka will our orders ship this week or not ?
     
    I will be traveling in May so if this won't be delivered in April I will have to cancel my order, it's as simple as that and I actually wanted to fix my set up before travel so this is getting quite inconvenient.
     
     
     




    are we talking about FTW3? that was to be released on the 1st of May, thats what the EU site said.
    #11
    MonkJayn
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 01:20:54 (permalink)
    marcchello
    its not a problem for me , im still ok with the 980ti sc in my system .
    But an official eta for europe would be nice :) , i preordered the FTW3


    personally my 980's are benign to show their age, vram requirements have really gone up alot in the last 2 years, I didn't expect to be replacing these for another generation, I've never gone consecutive generational upgrades before.
    #12
    Mrquick92
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 01:27:05 (permalink)
    MonkJayn
    marcchello
    its not a problem for me , im still ok with the 980ti sc in my system .
    But an official eta for europe would be nice :) , i preordered the FTW3


    personally my 980's are benign to show their age, vram requirements have really gone up alot in the last 2 years, I didn't expect to be replacing these for another generation, I've never gone consecutive generational upgrades before.


    I managed to survive on a 780 using a 1080p 120hz monitor until I bought a new 1440p 144hz monitor last month. Now the card struggles two get 60fps in siege six on the settings that I'm used to.  

    May our framerates be high and our temperatures low.
     
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    #13
    rjohnson11
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 01:54:59 (permalink)
    smdftw
    rjohnson11
    redleader00
    Wish we had estimated dates in the EU site.


    I don't have any info on that at this time but under normal circumstances EU shipments follow USA shipments after a few weeks.


     
    Can we get an official statement on this? I, as probably a lot of other people, ordered the SC2 on the EU site where it clearly stated pre orders would start shipping today. (17th). If this gets delayed by 'a few weeks' EVGA should let us know.


    I'll forward this request to see if I can get an answer from EVGA EU

    Specs: AMD 1920X Threadripper, Samsung SM961 M.2, 64GB Corsair DDR4 memory (half kit of CMD128GX4M8B2800C14),  ASRock X399 Taichi Motherboard



    #14
    Draecke
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 03:07:10 (permalink)
    ricchi_
    Draecke
    the lack of any official news from the Staff on this is kind of worrisome as what harm can it do to confirm if the original estimated ship date will happen for the EU folks aka will our orders ship this week or not ?
     
    I will be traveling in May so if this won't be delivered in April I will have to cancel my order, it's as simple as that and I actually wanted to fix my set up before travel so this is getting quite inconvenient.
     
     
     




    are we talking about FTW3? that was to be released on the 1st of May, thats what the EU site said.


    It's the SC2 which was set in mid April ?
    #15
    Draecke
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 03:08:12 (permalink)
    rjohnson11
    smdftw
    rjohnson11
    redleader00
    Wish we had estimated dates in the EU site.


    I don't have any info on that at this time but under normal circumstances EU shipments follow USA shipments after a few weeks.


     
    Can we get an official statement on this? I, as probably a lot of other people, ordered the SC2 on the EU site where it clearly stated pre orders would start shipping today. (17th). If this gets delayed by 'a few weeks' EVGA should let us know.


    I'll forward this request to see if I can get an answer from EVGA EU


    Thanks, that would be much appreciated! :)
    #16
    EVGA_JanJ
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 08:33:31 (permalink)
    Hi Guys,
     
    the first Pre-Orders for EU will be dispatched next week. (SC Black Edition and SC2)
     
    Best Regards
    Jan
     
    #17
    yeungster
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 08:39:20 (permalink)
    EVGA_JanJ
    Hi Guys,
     
    the first Pre-Orders for EU will be dispatched next week. (SC Black Edition and SC2)
     
    Best Regards
    Jan
     

    Thanks Jan. Don't envy you with being tasked with letting hopeful customer know the bad news.
    Any news on the FTW3? Will this also be delayed? If go by how long?
    #18
    EVGA_JanJ
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 08:42:47 (permalink)
    Hi yeungster,
     
    for the FTW3 everything looks good so far, but no exact date or anything what i could tell right now.
    But i can keep you posted when there are any news of course :-)
     
    Best Regards
     
    Jan
    #19
    duostyle
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 09:04:59 (permalink)
    Thanks for the update Jan, one week delay is actually better than I expected.
    #20
    marcchello
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 09:19:30 (permalink)
    Good to see the updates  Jan :) keep us posted on any changes if you can :D
    #21
    MonkJayn
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/18 17:35:19 (permalink)
    updates would be good :)
    #22
    jacekbo
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/20 00:05:18 (permalink)
    can any one give me more good information about date of my order, plssss
     
    Order ID: 8783795
    Order Date: 3/28/2017
    Shipping Method: Standard
    Order Status: Pre-Ordered
     
    #23
    rjohnson11
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/20 00:12:01 (permalink)
    jacekbo
    can any one give me more good information about date of my order, plssss
     
    Order ID: 8783795
    Order Date: 3/28/2017
    Shipping Method: Standard
    Order Status: Pre-Ordered
     


    You would need to check with EVGA EU for any additional info. 

    Specs: AMD 1920X Threadripper, Samsung SM961 M.2, 64GB Corsair DDR4 memory (half kit of CMD128GX4M8B2800C14),  ASRock X399 Taichi Motherboard



    #24
    jramos718
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/20 01:42:32 (permalink)
    I circumvented the system. I live in the UK, pre-ordered my cards in the U.S. and I'm having them shipped to the UK through my US APO address on the military installation out here. For some reason EVGA wouldn't do it directly even though there's no restriction on sending GPU's to an APO. So I'm having my friend in California send them to my APO. I'll let you boys know how the cards are ;)
    #25
    rjohnson11
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/20 01:50:37 (permalink)
    jramos718
    I circumvented the system. I live in the UK, pre-ordered my cards in the U.S. and I'm having them shipped to the UK through my US APO address on the military installation out here. For some reason EVGA wouldn't do it directly even though there's no restriction on sending GPU's to an APO. So I'm having my friend in California send them to my APO. I'll let you boys know how the cards are ;)


    OK so you can't special order the cards via AAFES?

    Specs: AMD 1920X Threadripper, Samsung SM961 M.2, 64GB Corsair DDR4 memory (half kit of CMD128GX4M8B2800C14),  ASRock X399 Taichi Motherboard



    #26
    jramos718
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/20 01:57:44 (permalink)
    rjohnson11
    jramos718
    I circumvented the system. I live in the UK, pre-ordered my cards in the U.S. and I'm having them shipped to the UK through my US APO address on the military installation out here. For some reason EVGA wouldn't do it directly even though there's no restriction on sending GPU's to an APO. So I'm having my friend in California send them to my APO. I'll let you boys know how the cards are ;)


    OK so you can't special order the cards via AAFES?


    I doubt it. I don't even think they have GPU's for sale on the exchange site,and I've never seen stand alone GPU's sold at a base exchange. Plus even if they did, the time frame you would be waiting to receive it? I'll get it much faster the way I did it. 
    #27
    EVGA_JanJ
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/20 09:18:27 (permalink)
    Hi Guys,
     
    short update, we released the 1080 Ti SC Black Edition and SC2 Pre-Orders and if they are already payed, they will get shipped tomorrow.
     
    Best Regards
     
    Jan
    #28
    ma171ac
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/20 09:24:30 (permalink)
    EVGA_JanJ
    Hi Guys,
     
    short update, we released the 1080 Ti SC Black Edition and SC2 Pre-Orders and if they are already payed, they will get shipped tomorrow.
     
    Best Regards
     
    Jan




    You mean the pre-orders that stated shipping on 4/17?  Because my expected shipping date is STILL 4/17.   Who do i talk to about that??
    #29
    EVGA_JanJ
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    Re: EU Pre-orders - Clarificatiion Needed 2017/04/20 10:47:47 (permalink)
    Hi ma171ac,
     
    have you ordered it within the EU?
    If yes, could you please drop me a PM with your Order Details and i will look into it.
     
    Thanks
    Jan
     
    #30
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