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Hot!EGA 850 BQ - sudden PC shut down - can't access Order Hstory

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RockBlues
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2023/09/30 22:41:12 (permalink)
EGA 850 BQ - sudden PC shut down 
Have SN - thought I bought it from EVGA directly - can't access order history with other email -  

With  - can login to EVGA - can't access my account profile / check order history - asked to enter password - sent back to Login - Help!!
Need help with this - have SN - concerned about posting it here in public
 
#1

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    BShettles
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/09/30 22:47:35 (permalink)
    Hi - This is the other account posting - possibly bought the EGA 850 BQ directly from EVGA with this email -
    Can Access the Forum - not order history!!!!!!!! Help!!!!
    post edited by BShettles - 2023/09/30 22:49:36
    #2
    Sajin
    EVGA Forum Moderator
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 00:23:34 (permalink)
    Best thing to do would be to contact evga to see what they can do for you... 
     
    https://www.evga.com/about/contactus/
    #3
    rjohnson11
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 02:46:04 (permalink)
    BShettles
    Hi - This is the other account posting - possibly bought the EGA 850 BQ directly from EVGA with this email -
    Can Access the Forum - not order history!!!!!!!! Help!!!!


    As recommended please contact EVGA. Please also note that you are only allowed to have one forum account. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #4
    Hoggle
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 02:50:18 (permalink)
    You can also use the phone numbers for support. Though those are Monday-Friday 9AM-6PM Pacific Standard Time for the United States. 
     
    EVGA - About Us - Contact Us

    Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
     
     
    #5
    BShettles
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 04:28:50 (permalink)
    Thank you!! what is the number to call EVGA?
     
    It says my name when I log into the old account - then this - I can't access my profile or order history

    Account Login Required
    Due to increased security measures, your password is required prior to continuing to the member profile page.
    Please enter your password below to continue.
     
    Endless loop - can't LOGIN to PROFILE - ORDER HISTORY

    If I did order the 850BQ from EVGA direct then it is under 10 year warranty - I will cancel the order I made Sat night for the 1000W P3
    Not being able to access account info is very alarming - especially it the old account contains order history and PDT registration for warranty
     
     
     
    post edited by BShettles - 2023/10/01 04:40:49
    #6
    BShettles
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 04:58:09 (permalink)
    Update - Successfully canceled the 1000W P3 from Amazon

    Need to call EVGA and see the details of my order history with this account - Thank you for this suggestion
    If I used this account to buy the 850BQ - then it will be listed here - and under the 10 year warranty

    Question - can I warranty upgrade to the 1000W P3?
    #7
    BShettles
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 05:00:43 (permalink)

    Best thing to do would be to contact evga to see what they can do for you... 

     
    - Sajin - rjohnson11 - Thank you!! Is this the number to call - 1 (888) 881-3842
    post edited by BShettles - 2023/10/01 05:03:30
    #8
    ty_ger07
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 05:51:13 (permalink)
    You will need to wait until Monday.  They are a Monday through Friday operation.
    https://www.evga.com/about/contactus/
     
    While you are talking to EVGA, you should tell them which account you want them to delete.  You are only allowed one account on this website.

    ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
    My EVGA Score: 1546 • Zero Associates Points • I don't shill

    #9
    rjohnson11
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 06:43:44 (permalink)
    ty_ger07
    You will need to wait until Monday.  They are a Monday through Friday operation.
    https://www.evga.com/about/contactus/
     
    While you are talking to EVGA, you should tell them which account you want them to delete.  You are only allowed one account on this website.


    That is correct. EVGA might contact you about deleting one account. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #10
    BShettles
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 11:25:59 (permalink)
    rjohnson11
    ty_ger07
    You will need to wait until Monday.  They are a Monday through Friday operation.
    While you are talking to EVGA, you should tell them which account you want them to delete.  You are only allowed one account on this website.

    That is correct. EVGA might contact you about deleting one account. 

    I want the account with my order history for the EVGA 850BQ - which must be this account 

    Very surprised the Moderators can't tell me why I can log in to my account here but not access order history on this email

    This account - when I log in I see BShettles user ID upper Right and I also see this

    Account Login Required

    Due to increased security measures, your password is required prior to continuing to the member profile page.
    Please enter your password below to continue.
    post edited by BShettles - 2023/10/01 11:36:49
    #11
    ty_ger07
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/01 11:52:48 (permalink)
    Account login issues are not unheard of.  Bugs with this website, in general, occur periodically.
     
    All I can recommend is that you try from different computers with different browsers and hope that you can find a combination where login is successful.  Otherwise, all you can do is wait for EVGA to help you on Monday.
     
    This forum is a user-to-user forum.  We are not EVGA employees.  EVGA employees sometimes visit this forum and respond, but it is a random occurrence and should not be expected.  If it happens that an EVGA employee shows up in this forum and responds, it is rarely on a weekend.
     
     
    The moderators on this forum are not EVGA employees.  They are volunteers who were formerly also just regular forum users.  They do not have access to any personal details, order history, or any internal EVGA documentation.

    ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
    My EVGA Score: 1546 • Zero Associates Points • I don't shill

    #12
    EVGATech_ChrisB
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    Re: EGA 850 BQ - sudden PC shut down - can't access Order Hstory 2023/10/02 13:59:51 (permalink)
    I am sorry to hear of the concern with logging into your account.  I have checked your account, and it appears that you should be able to login to it.  Please let us know if you should need any additional assistance.  Support@evga.com 
     
    BShettles
    rjohnson11
    ty_ger07
    You will need to wait until Monday.  They are a Monday through Friday operation.
    While you are talking to EVGA, you should tell them which account you want them to delete.  You are only allowed one account on this website.

    That is correct. EVGA might contact you about deleting one account. 

    I want the account with my order history for the EVGA 850BQ - which must be this account 

    Very surprised the Moderators can't tell me why I can log in to my account here but not access order history on this email

    This account - when I log in I see BShettles user ID upper Right and I also see this

    Account Login Required

    Due to increased security measures, your password is required prior to continuing to the member profile page.
    Please enter your password below to continue.







    #13
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