EVGATech_AdamB
Hello rcampbell_13! We have reviewed the information about your order with our management team and we can make a one-time exception for refunding the 15% restocking fee. That refund has already been submitted and will be processed by our accounting team. If you ever receive an order in the future and it arrives with a damaged sticker/seals, please be sure to notify our support team first so that way everything is documented beforehand.

EVGATech_AdamB
Hello rcampbell_13! We have reviewed the information about your order with our management team and we can make a one-time exception for refunding the 15% restocking fee. That refund has already been submitted and will be processed by our accounting team. If you ever receive an order in the future and it arrives with a damaged sticker/seals, please be sure to notify our support team first so that way everything is documented beforehand.

War77EL
Let's swiftly reflect on general history. When resolutions were reached, following events & conflict, whether there were "sides" to triumph or fail, or something to stand for and represent or not at all - the names & titles by which iconic events and conflicts were labeled and remembered were not altered upon there being a result. Even when the creation of masterpieces and structures at which the world marveled, we're relocated and bestowed to other nations as gifts & gestures of good faith and/or alliance/peace, they weren't renamed by the recipients.

My (likely poorly being made) point?
When reflecting on moments, like these AND greater, to learn from mistakes and to do better, both sides learn in this situation. Us as customers learn to be more precautious and more thorough - as should future joining members of the community. EVERYwhere, not just here. EVGA learns to be better at quality control and handling these types of mishaps, hopefully preventing them from ever happening again.

"UPDATE THE TITLE", they say. Alter it to something more " sugar coated" or "'white-knight'-ish"? No. To the OP, it WOULD be courteous to add "[SOLVED]" to the end of the 'as is' title. Aside from that, let the events remain as they originally developed - so that we may have this as a yet another piece of our history, a reminder, on which to reflect.
😉👍

(sidenote: apologies for any typos. typed from mobile device)

Snuwfer
I say, change nothing, leave this thread as it is.
 
This is what makes EVGA great, regardless of the OP's wanting(s) and the way he has gone about it, (it's pretty disgusting to me to make a thread on EVGA's forums like this, that is my opinion) EVGA still went far and high to satisfy a customer that is very akin to defamation of EVGA's customer service. I do not think a thread like this is needed to get the problem addressed, there is many ways to contact EVGA and had this sorted properly without defamation. (that's my own advice from past experiences with EVGA)

atfrico
You are 10 years late for me OP   I owned a some of their products, but i am glad it worked out.
 
You remind me the other day when i was going to return a PSU that died on me and according to the tech the warranty expired. I told the tech you are looking at the date and not the time is not expired yet.....he said: I am going by the date and not the time....I facepalm with both my hands and legs

"I facepalm with both my hands and legs" 

Cool GTX

kevdalfer
Their horrendous shipping charges (to Canada) are enough to keep me from ordering direct from them.  I like their products, but always deal brick and mortar for video cards.  I find most vendors find a way to get around giving you back all of your money on a return, all website/store claims mean to me is paper will not refuse ink.

? not sure I get your whole post
 
However - You also have the option to buy directly from Canada distributors the list is published here
 https://www.evga.com/products/wheretobuy.aspx