Hey all,
So a while back in another post I chronicled the fact that I had melted the 24 pin connector on my AX1200. I sorted the problem and proceeded to ask Corsair about a replacement cable (the PSU works fine and I'm still using it). Tonight a I get a reply that says "We no longer have AX series PSU cables in stock at the moment, and there's no ETA available. If you've gotten the PSU with no 24 pin cable, please return / exchange it with the retailer you bought this unit from or apply for an RMA exchange with us. We are truly sorry for this inconvenience. If you need the 24 pin cable replacement for sleeving or modding purposes and can't wait for this cable to be available again, your only option is to RMA the whole unit with us. Please go to www.corsair.com for more about starting an RMA exchange program. If you're requesting for any other cable other than the 24 pin cable, please specify what type of cable you need, and we will let you know if the cable is available for shipping arrangement. Thank you." So my only choice is to do an RMA. I can deal with that but if I can avoid down time via an advanced RMA that would be awesome what with finals right around the corner (and Skyrim! I kid. I have a little more self control than that. Just a little mind you ) So I just want to know if anyone has used this option and some of the details. I'm just really worried about getting dinged for the whole amount of a PSU on my CC. I know that is a "well you should have been more thoughtful" kind of deal but any input would be wonderful! Thanks for the time and help all.
 
Cheers

Crusheddream,
Thank you! Glad to know it was a painless process for you. Here's hoping it goes as smoothly for me

ZachA

if you have issues let me know as I just got back a AX1200 I RMA'ed after it melted my motherboard.... anyways I sent them the PSU unit and they sent me a brand new complete unit in retail packaging with all the goodies, so now I have an extra FULL set of AX1200 cables. In short if you need one ill send you one for free.

Melted the motherboard? Ack!!!!  That's scary! Lost money there? BTW nice AX1200 avatar.   LOL   :P

Zach,
That's a disheartening sight. I haven't looked under mine but All I needed to see was this and I felt ill
 

Nonie,

Hi. I am unsure of what your question is. It sounds like they are going to place a hold on your card until they receive the product that needs to be replaced. That is pretty standard procedure.


This thread was inactive for nearly 8 years until you replied.

They should provide you the label. You could ask them directly, and they will probably give you the answer, but my guess is definitely that they will provide you the return label.