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Hot!Do you think EVGA would take my Nu Audio card in on warranty and just give me a credit?

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BattleBrat
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2022/06/03 11:11:18 (permalink)
I'm done, I have done everything in the trouble shooting thread and then some. even shut my USB 3.0 ports off in the BIOS and removed ( and even disabled) them in device manager. No dice, and EVGA doesnt seem too busy to find a solution. My card works, popped it in my old computer and it installed fine and works, but that computer is leaving now. It is past the return window from the retailer, I am not happy with a $200 card I cannot use. Do you think EVGA would just let me warranty it for a credit towards a video card? I'm sticking with Creative Labs cards...
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    austin86
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    Re: Do you think EVGA would take my Nu Audio card in on warranty and just give me a credit 2022/06/03 11:40:02 (permalink)
    BattleBrat
    I'm done, I have done everything in the trouble shooting thread and then some. even shut my USB 3.0 ports off in the BIOS and removed ( and even disabled) them in device manager. No dice, and EVGA doesnt seem too busy to find a solution. My card works, popped it in my old computer and it installed fine and works, but that computer is leaving now. It is past the return window from the retailer, I am not happy with a $200 card I cannot use. Do you think EVGA would just let me warranty it for a credit towards a video card? I'm sticking with Creative Labs cards...

    So let me get this right, your card works in the old system but not the newer one. So whats the point of a RMA? Obviously nothing is wrong with the card and the problem lies in your newer PC.
    If I was EVGA I would not take the RMA. You'd have to ring up EVGA and ask if they would credit you.
    But I'm willing to bet that best they do will RMA the card. They would likely see that the card is working and send it back.
    post edited by austin86 - 2022/06/03 11:41:38


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    the_Scarlet_one
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    Re: Do you think EVGA would take my Nu Audio card in on warranty and just give me a credit 2022/06/03 11:47:43 (permalink)
    No, i do not think EVGA would take your card in on warranty and give you credit for it.

    You have two posts on this forum. You only mentioned “same issue” on the other post, and then asking for a refund/credit after stating the card works in a different system.

    That means you need to look at the setup you are using to figure out why the system is blocking the audio card from working. If the card works in another system, then it can be most likely attributed to the system itself and north the motherboard.

    You haven’t listed any specs for members to reference to assist you, so best bet is to start there, and if you are using a gigabyte x470 board like the other thread mentioned, it may be a good idea to ask gigabyte if they pushed some form of update that may have caused the card to be blocked from working.
    post edited by the_Scarlet_one - 2022/06/03 11:59:06

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    BattleBrat
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    Re: Do you think EVGA would take my Nu Audio card in on warranty and just give me a credit 2022/06/03 12:38:03 (permalink)
    the_Scarlet_one
    No, i do not think EVGA would take your card in on warranty and give you credit for it.

    You have two posts on this forum. You only mentioned “same issue” on the other post, and then asking for a refund/credit after stating the card works in a different system.

    That means you need to look at the setup you are using to figure out why the system is blocking the audio card from working. If the card works in another system, then it can be most likely attributed to the system itself and north the motherboard.

    You haven’t listed any specs for members to reference to assist you, so best bet is to start there, and if you are using a gigabyte x470 board like the other thread mentioned, it may be a good idea to ask gigabyte if they pushed some form of update that may have caused the card to be blocked from working.

    It's a Dell Precision T3610 Workstation, the old computer is a Precision 490 The issue I have is identical to theirs. I think some sort of resource conflict but diagnostics arent my forte. Someone mentioned that the Nu Audio card communicates through some sort of USB interface hence why it shows up as a USB device and the onboard USB isnt happy. Considering I'm not alone with this issue it appears there is a problem, and its not on our end. Either way when I buy a sound card I expect it work with my computer, ALL my Creative cards did (I will be buying a Creative card for this computer, it would just be nice to not be screwed for $200 on a card that has unresolved compatiblity issues) Don't get me wrong I LOVE EVGA (I wont buy video cards from anyone else) , and they worked with someother company on this card, But I feel there is a non resolveable issue with this card and my system. I've delayed this system for two years due to Vid cards and I'm damn tired
    post edited by BattleBrat - 2022/06/03 13:01:14
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    clamatowas
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    Re: Do you think EVGA would take my Nu Audio card in on warranty and just give me a credit 2022/06/28 19:31:24 (permalink)
    Ill buy it from you!

     
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    BizSAR
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    Re: Do you think EVGA would take my Nu Audio card in on warranty and just give me a credit 2022/06/29 09:51:43 (permalink)
    BattleBrat
    non resolveable issue with this card and my system

    So you've contacted EVGA directly about this issue already?
    Do that here.

    BizSAR
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