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Display freezes but sound will keep playing

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stealthp90
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2018/01/09 06:43:51 (permalink)
Hey guys,
 
I am having an issue right now where my display will freeze for about 7-8 seconds and will then return to normal. This issue will occur randomly and I can't pinpoint why it happens, it can happen when watching a video online or playing a game. During this time the sound continues as normal, I believe this is a GPU related issue as I have simply exhausted all my other options at this point. I have reset all of my hardware to its stock settings and clock speeds, this goes for CPU, GPU, RAM. I have done a clean and updated driver install for my GPUs and only installed the driver and PhysX, the issue continues to persist. I shut off SLI the issue still happens, I even removed my second card and I still have the problem.
 
Any helpful information that you can offer would be greatly appreciated.

MOBO: Asus Crosshair VI Hero
CPU: AMD Ryzen 7 1700
GPU1: EVGA GTX 1080 FTW DT ACX 3.0
GPU2: EVGA GTX 1080 FTW ACX 3.0
RAM: 16 Gb @ 3200 Mhz G.Skill Flair X CL14
PSU: Corsair RM850I
SSD1: Samsung 960 EVO 256 GB
SSD2: Samsung 850 PRO 256 GB 
SSD3: Samsung 850 EVO 250 GB
HDD1: Western Digital Caviar Green 3 Tb 5400 rpm
#1

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    Sajin
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    Re: Display freezes but sound will keep playing 2018/01/09 08:03:51 (permalink)
    Each card produces the same issue?


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #2
    lujan1911
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    Re: Display freezes but sound will keep playing 2018/01/09 11:27:36 (permalink)
    I would check the event viewer to see if it's saying anything.
    #3
    AHowes
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    Re: Display freezes but sound will keep playing 2018/01/09 11:56:54 (permalink)
    Yeah go back to one card and test the 2nd card alone and see if the same is happening.. that's the first step.

    Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop.
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    #4
    stealthp90
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    Re: Display freezes but sound will keep playing 2018/01/11 10:36:57 (permalink)
    Sorry for the late reply but I have been doing some more testing in what time I have. I tried my second card, and both of the cards have the same hitching problem, and it looks to be even worse on the second card. Though at this point I feel like it also might be completely random when it happens.
     
    :EDIT:
     
    Okay I have just done some digging in the event viewer logs and I have found this.
     
    Display driver nvlddmkm stopped responding and has successfully recovered.
     
    So it does look like it is something to do with my drivers or graphic cards. But since I have used DDU to purge my drivers and have installed the latest driver multiple times, should I try to roll my drivers back to a much older version?
     
    post edited by stealthp90 - 2018/01/11 10:40:51

    MOBO: Asus Crosshair VI Hero
    CPU: AMD Ryzen 7 1700
    GPU1: EVGA GTX 1080 FTW DT ACX 3.0
    GPU2: EVGA GTX 1080 FTW ACX 3.0
    RAM: 16 Gb @ 3200 Mhz G.Skill Flair X CL14
    PSU: Corsair RM850I
    SSD1: Samsung 960 EVO 256 GB
    SSD2: Samsung 850 PRO 256 GB 
    SSD3: Samsung 850 EVO 250 GB
    HDD1: Western Digital Caviar Green 3 Tb 5400 rpm
    #5
    Sajin
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    Re: Display freezes but sound will keep playing 2018/01/11 10:40:57 (permalink)
    Have you tried to reseat all the power cables on all of your hardware? It wouldn't hurt to try older drivers.
    post edited by Sajin - 2018/01/11 10:43:17


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #6
    stealthp90
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    Re: Display freezes but sound will keep playing 2018/01/11 10:44:00 (permalink)
    I will try to, clean all the connections and reseat them now. I will let you know the results.

    MOBO: Asus Crosshair VI Hero
    CPU: AMD Ryzen 7 1700
    GPU1: EVGA GTX 1080 FTW DT ACX 3.0
    GPU2: EVGA GTX 1080 FTW ACX 3.0
    RAM: 16 Gb @ 3200 Mhz G.Skill Flair X CL14
    PSU: Corsair RM850I
    SSD1: Samsung 960 EVO 256 GB
    SSD2: Samsung 850 PRO 256 GB 
    SSD3: Samsung 850 EVO 250 GB
    HDD1: Western Digital Caviar Green 3 Tb 5400 rpm
    #7
    lujan1911
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    Re: Display freezes but sound will keep playing 2018/01/11 10:45:49 (permalink)
    from what I've been seeing from friends and forums, the latest driver are bugged. down upgrading should fix this issue. if not, your PSU might dying too.
    #8
    fearpoint
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    Re: Display freezes but sound will keep playing 2018/01/11 11:16:06 (permalink)
    lujan1911
    from what I've been seeing from friends and forums, the latest driver are bugged. down upgrading should fix this issue. if not, your PSU might dying too.




    No problems with the latest drivers here. The Nvidia display driver crash issue has been around for years across numerous driver versions. 
    #9
    stealthp90
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    Re: Display freezes but sound will keep playing 2018/01/11 12:05:16 (permalink)
    Well I am still having the issue, though I don't believe it has anything to do with the that issue I found in the event viewer as it was not logged this time. So this is to do with something else.

    MOBO: Asus Crosshair VI Hero
    CPU: AMD Ryzen 7 1700
    GPU1: EVGA GTX 1080 FTW DT ACX 3.0
    GPU2: EVGA GTX 1080 FTW ACX 3.0
    RAM: 16 Gb @ 3200 Mhz G.Skill Flair X CL14
    PSU: Corsair RM850I
    SSD1: Samsung 960 EVO 256 GB
    SSD2: Samsung 850 PRO 256 GB 
    SSD3: Samsung 850 EVO 250 GB
    HDD1: Western Digital Caviar Green 3 Tb 5400 rpm
    #10
    Sajin
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    Re: Display freezes but sound will keep playing 2018/01/11 12:31:39 (permalink)
    Issue occurs on all pci-e slots?


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #11
    stealthp90
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    Re: Display freezes but sound will keep playing 2018/01/12 12:32:43 (permalink)
    So the issue does occur in all PCI-E slots. I have done a little bit of looking, and I am thinking that this issue mat be game related. I have experienced the issue most in world of tanks and some indie games. From what I have read online WoT apparently does not play well with G-Sync so I will try and do some testing with G-Sync off and see if the problem persists.

    MOBO: Asus Crosshair VI Hero
    CPU: AMD Ryzen 7 1700
    GPU1: EVGA GTX 1080 FTW DT ACX 3.0
    GPU2: EVGA GTX 1080 FTW ACX 3.0
    RAM: 16 Gb @ 3200 Mhz G.Skill Flair X CL14
    PSU: Corsair RM850I
    SSD1: Samsung 960 EVO 256 GB
    SSD2: Samsung 850 PRO 256 GB 
    SSD3: Samsung 850 EVO 250 GB
    HDD1: Western Digital Caviar Green 3 Tb 5400 rpm
    #12
    lujan1911
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    Re: Display freezes but sound will keep playing 2018/01/12 13:06:06 (permalink)
    Ah ok, this is happening to me also with WOT. It's happening when I have chrome running in the back ground.
    #13
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