In the early summer of 2017, I bought an EVGA GTX1080ti SC2 with a Powerlink adapter from Amazon.com.
Then the video card was sent to my original country - to Russia. Yes I am from Russia.
After some time, I began to notice problems with the video card - stripes began to appear on the screen. At this point, the video card was not loaded. Only a complete restart of the computer helped.
I contacted with EVGA USA support, explained the situation, and was referred to EVGA EU support team. Then the RMA was opened, I sent my GPU to them in October 2019 and waited. The problem was confirmed by EVGA EU team and a new GPU was sent to me.
In late October-early November 2019 I received a package from EVGA, but the whole problem is that there was no GPU inside the package I received. There were a couple of water bottles. I recorded everything on video and notified EVGA EU about it. They promised to figure it out and help solve the problem.
Almost 1 year has passed since November 2019... And what do you think?! The problem is still not resolved!
I asked repeatedly to send me my GPU, return the money or do at least something!!!For almost a year I have been writing letters, creating new tickets, writing to old tickets... I ask for help to solve the problem, but in response I always get the same answer from Prasanna Goli:

Thank you for message,
So far we have no feedback from the investigation team.
will send a reminder to contact us and report the results of the investigation.
Yours faithfully
EVGA

Do you think this is world-class worthy? EVGA, help me at last! I am not a scamer!!!
 
 
One more thing. EVGA blocked my email.
If I write a letter from my mail to any EVGA address, I always receive a response from the mail server -
550 Sender email address rejected
 
 
PS. If there is something wrong in the text, do not swear me. Scold google translate. :D

The investigation was launched by the EVGA in November 2019. The maximum investigation period for DHL (the courier service of Germany where the GPU was sent from) is 9 months. Much time has passed.
 
Where should i write? Who should I contact? Where to call? I dont know.
 
My email is blocked. The answer to tickets is the same - wait...

escapism
The investigation was launched by the EVGA in November 2019. The maximum investigation period for DHL (the courier service of Germany where the GPU was sent from) is 9 months. Much time has passed.
 
Where should i write? Who should I contact? Where to call? I dont know.
 
My email is blocked. The answer to tickets is the same - wait...

Being in Russia will make it difficult to call, especially if you are not fluent in English, or the person taking the call in Russian.

I will see if I can get someone to assist you if possible, but I make no promises.

hello Jose!
 
My email is still blocked on mail.evga.com:
Reporting-MTA: dns; googlemail.com
Arrival-Date: Tue, 13 Oct 2020 22:46:22 -0700 (PDT)
X-Original-Message-ID: <CAOZ1KwxyvEK4+10e1vwgBepCuJNnC2kSi-3rtUTem_H-iFT0FA@mail.gmail.com>
Final-Recipient: rfc822; jcalderon@evga.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mail.evga.com. (173.198.58.29, the server for the domain evga.com.)
Diagnostic-Code: smtp; 550 Sender email address rejected
Last-Attempt-Date: Tue, 13 Oct 2020 22:46:26 -0700 (PDT)

I will write you a letter from another email.

Show must go on...
 
Jose, 
Today I wrote to you from another email and provided all the data that you requested. We can switch communication to a new email.

notfordman
Thank you Scarlet, for assisting/forwarding the issue. And Thank you JoseC for helping! Escapism, at least you know now, it will be resolved. Good luck! 

I really hope that this problem will be resolved soon. I waited for almost a year.

Three weeks has passed and there is no answer.

escapism
4 weeks have passed and there is still no answer.
 

Sorry I missed these. I will see if maybe someone can ping home base and get them to answer you. I would suspect they are still awaiting the resolution from DHL, but hopefully they can give you that update.

escapism
4 weeks have passed and there is still no answer.

Hi, we are still working with DHL and as you can imagine, this will be a difficult case. We will update you as soon as we get a definitive answer from DHL. 

Jose,
What is the current status of the "investigation", which has been going on for the second year?

Nikolay_kms
Да круто работают ребята, мне только предстоит дождаться ответа службы поддержки и отправлять свою карту в Германию...
Или рискнуть и отремонтировать её в России, цена примерно 6000 рублей 
Просто нулевая лояльность к клиентам со стороны Евга, это печально.

 
Согласен, лояльность компании нулевая. Да всё из-за того, что мы находимся в России и нам просто не верят. Или делают это умышленно... Расизм чистой воды! Я уже читал на Reddit о подобных случаях, но внутри США. Там вопрос решался тоже не быстро, но решался! А тут русский парень решил воспользоваться гарантией? Тююю... Да его можно и проигнорировать. Рано или поздно он сам забьет и отвалит! 
 
Я уже не знаю, как им доказать, что я не получил эту видеокарту.
Если не хочешь попасть также, как и я, то, наверное, не стоит пользоваться РМА в том виде, как пользовался я. Я сперва отправил им свою картчоку, а они взамен прислали... ничего они не прислали мне!
 
Представь только - жду решения проблемы уже второй год. ВТОРОЙ ГОД! Переписка длится в почте почти пятьдесят писем! Просидел полгода на встройке, потом купил 1070, как временное решение.. но нет ничего более постоянного, чем временное, как говорится. Ждать чего-то от ЕВГА уже устал и купил себе MSI RTX3080 через предзаказ в ДНС.
Да даже в России с нашим менталитетом не решаются проблемы так долго, если они возникают...
 
ПС. Написал очень сумбурно, но для меня это больная тема. Эмоции зашкаливают. И руки опускаются, т.к. ничего поделать и как-то повлиять на них не могу. :(
 
For english speakers:
Don't try to translate it through google translate. Translates very badly. ))

I cannot believe EVGA has been giving you the run around for over a year or that some resolution hasn't been reached with DHL. Weighing at every scan location will do what? Its not possible these scales are calibrated to match each other so variances in weight will be expected. Assuming the OP is not trying to scam another card, a worker took the card and replaced it with water bottles that were close enough in weight. Call me impatient but I'd be up in arms just after a week. 

escapism
I keep on waiting...
Nobody answers my mail either. Excellent! EVGA continues to ignore me.
The best company in the world!

Как вариант создавать новые темы, сюда уже не заходят я так понимаю.
Отправил свою карту на днях в Германию, ждёмс))

In the EU isn't the senders responsibility until the item has been delivered

it's not funny, evga