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Hot!Didn't get my GPU via RMA!

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escapism
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Re: Didn't get my GPU via RMA! 2020/12/15 11:11:36 (permalink)
Nikolay_kms
Мне кажется нужно опять новую тему создавать... Почему нельзя отправить просто карту из вторичного фонда не понимаю.





Зачем мне карта из вторичного фонда?
Я себя что - на помойке нашел? Я заплатил 750 за новую видеокарту (в 2017 году). Взамен я хочу также получить новую, а не из "вторичного" фонда. 
#31
Nikolay_kms
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Re: Didn't get my GPU via RMA! 2020/12/15 11:15:22 (permalink)
escapism
Nikolay_kms
Мне кажется нужно опять новую тему создавать... Почему нельзя отправить просто карту из вторичного фонда не понимаю.





Зачем мне карта из вторичного фонда?
Я себя что - на помойке нашел? Я заплатил 750 за новую видеокарту (в 2017 году). Взамен я хочу также получить новую, а не из "вторичного" фонда. 


Как я понял по RMA они присылают восстановленные карты, мне на замену согласовали такую-же 2080, у FTW3 проблема с отвалом чипов памяти, соответственно у них есть фонд восстановленных. Ну посмотрим конечно, думаю может через месяц придет уже.
Попробуйте новую тему создать, как мне показалось из США ребята, быстрей и адекватней реагируют, может толкнут кого нужно. Ну а в целом беспредел полный, я в РФ даже такое не могу вспомнить в магазинах.
#32
emmakiu
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Re: Didn't get my GPU via RMA! 2020/12/15 13:09:08 (permalink)
It looks so bad by every way.
#33
escapism
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Re: Didn't get my GPU via RMA! 2020/12/19 04:41:18 (permalink)
I keep on waiting...
 
#34
escapism
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Re: Didn't get my GPU via RMA! 2020/12/23 11:03:43 (permalink)
I keep on waiting...
#35
escapism
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Re: Didn't get my GPU via RMA! 2020/12/30 10:58:59 (permalink)
I keep on waiting...
 
#36
escapism
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Re: Didn't get my GPU via RMA! 2021/01/08 22:47:40 (permalink)
And now 2021 has come. When will my question be resolved?
Let me remind you - The problem has existed since November 2019.
#37
the_Scarlet_one
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Re: Didn't get my GPU via RMA! 2021/01/09 04:26:38 (permalink)
escapism
And now 2021 has come. When will my question be resolved?
Let me remind you - The problem has existed since November 2019.


:-(. DHL still hasn’t resolved this?

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#38
Nikolay_kms
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Re: Didn't get my GPU via RMA! 2021/01/09 05:50:31 (permalink)
the_Scarlet_one
escapism
And now 2021 has come. When will my question be resolved?
Let me remind you - The problem has existed since November 2019.


:-(. DHL still hasn’t resolved this?

It seems to me that this problem should be solved by Evga and maximally show loyalty to this event. 
#39
escapism
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Re: Didn't get my GPU via RMA! 2021/01/09 11:39:30 (permalink)
the_Scarlet_one
escapism
And now 2021 has come. When will my question be resolved?
Let me remind you - The problem has existed since November 2019.


:-(. DHL still hasn’t resolved this?

Nope.
#40
the_Scarlet_one
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Re: Didn't get my GPU via RMA! 2021/01/09 11:44:58 (permalink)
I’m really sorry to hear this. I hope something happens soon.

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#41
escapism
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Re: Didn't get my GPU via RMA! 2021/01/12 09:41:11 (permalink)
Evga doesn't even answer my emails.
last email from evga was in November 2020
post edited by escapism - 2021/01/13 09:08:12
#42
EVGATech_MarkusK
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Re: Didn't get my GPU via RMA! 2021/01/14 07:24:33 (permalink)
Hi Escapism,
 
we send out another product to you, to finally close the case - will be shipped by today - CS will inform you, about the Tracking ID.
 
Have a nice day.
 
Markus
 
#43
coolmantrevor
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Re: Didn't get my GPU via RMA! 2021/01/14 07:38:13 (permalink)
I've always trusted EVGA. Although this is an unusual case to deal with and overseas.. it did take a long time in this forum, but glad to see this was taken care of! I'm sure Escapism is going to be stoked getting the card he pretty much already lost hope in, as well as already buying a new card. Eventually, it always gets resolved!
#44
Nikolay_kms
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Re: Didn't get my GPU via RMA! 2021/01/14 08:33:50 (permalink)

#45
escapism
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Re: Didn't get my GPU via RMA! 2021/01/28 07:43:15 (permalink)
Well. I received my GPU today after 15 months! This is victory!
 
Did you specifically set the price in the declaration too high ($ 650) so that I would pay $ 70 of customs duty? In the first parcel there was a declaration for $ 350 .. Has the video card risen in price during this time? I did not expect this from evga. Although why am I surprised?..
 
EVGA - NEVER! NEVER! NEVER!
#46
the_Scarlet_one
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Re: Didn't get my GPU via RMA! 2021/01/28 08:29:14 (permalink)
I am glad to hear you finally got the GPU. Sorry to hear about customs. No idea why there was a disparity in price.

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#47
escapism
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Re: Didn't get my GPU via RMA! 2021/01/28 21:55:53 (permalink)
Hahahahah! It's horrible!!!
 
After two or three hours of playing Red Dead Redemption 2, the image on the monitor disappears (no signal). At the same time, you can hear that the computer is working (sounds in the headphones).
If I change the video card to rtx3080, then there is no such problem!
 
The driver is the latest from the nVidia website. I tried to reinstall driver via DDU. More options?))
 
my build:
Asus rog maximus xii hero Z490/Intel Core i9 10900k/ram 32gb 3200mhz/psu seasonic SSR-1200PD/monitor resolution 3440x1440, display port/windows 10 20H2 (official license)
post edited by escapism - 2021/01/28 23:43:46
#48
Nikolay_kms
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Re: Didn't get my GPU via RMA! 2021/01/30 00:11:56 (permalink)
This is, of course, prohibitive impudence, to send a non-working card back ... But I'm not surprised how to throw it on Avito, miners will do it, anyway the card in the undervolt will be ...
#49
escapism
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Re: Didn't get my GPU via RMA! 2021/02/05 09:59:35 (permalink)
hello?
#50
the_Scarlet_one
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Re: Didn't get my GPU via RMA! 2021/02/05 10:07:08 (permalink)
escapism
hello?


Sorry to hear you are still having issues.

Could you try one of the legacy drivers, just to make sure it isn’t a driver error? I will try to get someone’s attention for you again.

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#51
dragomirc
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Re: Didn't get my GPU via RMA! 2021/02/05 10:12:27 (permalink)
LOL, Kids born when this Odyssey started already walk and talk.

"Few are those who see with their own eyes and feel with their own hearts."
- Albert Einstein
#52
escapism
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Re: Didn't get my GPU via RMA! 2021/02/05 10:21:57 (permalink)
the_Scarlet_one
escapism
hello?


Sorry to hear you are still having issues.

Could you try one of the legacy drivers, just to make sure it isn’t a driver error? I will try to get someone’s attention for you again.

Which driver should I use? Can you suggest a specific driver version? I installed the latest version from nVidia website for the GTX10 series.
 
 
post edited by escapism - 2021/02/05 11:10:54
#53
the_Scarlet_one
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Re: Didn't get my GPU via RMA! 2021/02/05 11:09:12 (permalink)
I would just go back two or three revisions, just to see if the driver that is currently the primary. I know NVidia pushes hot fixes when there is an issue, and someone else reported having an issue with the newest driver recently.

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#54
the_Scarlet_one
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Re: Didn't get my GPU via RMA! 2021/02/05 14:32:43 (permalink)
https://nvidia.custhelp.com/app/answers/detail/a_id/5158

This is a hot fix just released to address some crashes with the latest driver.

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#55
escapism
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Re: Didn't get my GPU via RMA! 2021/02/11 20:30:45 (permalink)
Hello again.
 
I tried several different driver versions:
Hotfix - 461.51
WHQL 461.40
WHQL 460.79
WHQL 457.09
The situation repeats on all drivers.
In addition, I replaced the system disk for the test and installed clean windows 10 on it (license, trial period).
In all cases, the situation is repeated. After two or three hours of playing ANY game, the image disappears. After restarting, the image may not appear. You need to reboot again.
#56
escapism
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Re: Didn't get my GPU via RMA! 2021/02/15 09:44:02 (permalink)
What should I do with my graphics card?
Framed on the wall?
#57
EVGATech_DanielM
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Re: Didn't get my GPU via RMA! 2021/02/15 18:21:16 (permalink)
Hello

Sorry to hear you are still having issues. The value of the card was based on the MSRP so that is the value we place on the item. You can submit a new ticket about the product and we can look into warranty options but products shipped from our facility are tested prior to shipment. Sure, not every QA/RMA is perfect but we would be happy to work with you on this issue. 

 
 
-Daniel_EVGA
#58
escapism
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Re: Didn't get my GPU via RMA! 2021/02/27 10:40:40 (permalink)
I cannot create a new technical support ticket, because can't add serial number. Error adding serial number.
#59
escapism
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Re: Didn't get my GPU via RMA! 2021/03/05 10:06:29 (permalink)
EVGA?
#60
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