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Denied invoice

Author Post Essentials Only Full Version
sam091990 New Member Total Posts : 5 Reward points : 0 Joined: 2018/01/22 07:18:10 Status: offline Ribbons : 0 2018/01/23 07:17:14 (permalink) So annoyed with you guys. Just had my invoice denied by you TWICE and requesting to resubmit. I've submitted a .JPEG version and .PDF version yet it keeps getting rejected, would help if you specified the exact reason for it. Invoice is directly from Newegg.com as well. #1 14 Replies Related Threads
bcavnaugh The Crunchinator Total Posts : 38977 Reward points : 0 Joined: 2012/09/18 17:31:18 Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H Status: offline Ribbons : 282 Re: Denied invoice 2018/01/23 07:19:55 (permalink) Welcome to the Forum sam091990 Also this a Public Forum and not really a Support Forum so that you know. Save the file as a .JPG file and not a .JPEG file type make sure it not to large of a file size. (Under 2 megs) More Info https://www.evga.com/support/faq/afmmain.aspx?faqid=58652 post edited by bcavnaugh - 2018/01/23 07:24:23 Associate Code: 9E88QK5L7811G3H #2
sam091990 New Member Total Posts : 5 Reward points : 0 Joined: 2018/01/22 07:18:10 Status: offline Ribbons : 0 Re: Denied invoice 2018/01/23 07:23:42 (permalink) bcavnaugh Save the file as a .JPG file and not a .JPEG file type make sure it not to large of a file size. (Under 2 megs) More Info You do realize .JPEG is .JPG right? it's the same format... #3
bcavnaugh The Crunchinator Total Posts : 38977 Reward points : 0 Joined: 2012/09/18 17:31:18 Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H Status: offline Ribbons : 282 Re: Denied invoice 2018/01/23 07:24:45 (permalink) sam091990 bcavnaugh Save the file as a .JPG file and not a .JPEG file type make sure it not to large of a file size. (Under 2 megs) More Info You do realize .JPEG is .JPG right? it's the same format... Yes, Yes I do know this. Some Browsers have issues with .JPEG as well as other Windows Tools Factor of a 3 letter extension versus a 4 letter extension is really the issue here. post edited by bcavnaugh - 2018/01/23 07:35:23 Associate Code: 9E88QK5L7811G3H #4
sam091990 New Member Total Posts : 5 Reward points : 0 Joined: 2018/01/22 07:18:10 Status: offline Ribbons : 0 Re: Denied invoice 2018/01/23 07:26:50 (permalink) bcavnaugh sam091990 bcavnaugh Save the file as a .JPG file and not a .JPEG file type make sure it not to large of a file size. (Under 2 megs) More Info You do realize .JPEG is .JPG right? it's the same format... Yes I do Okay so why tell me to save as .JPG and not .JPEG, makes no sense. #5
bcavnaugh The Crunchinator Total Posts : 38977 Reward points : 0 Joined: 2012/09/18 17:31:18 Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H Status: offline Ribbons : 282 Re: Denied invoice 2018/01/23 07:27:59 (permalink) Just trying you help you out is all. What can it hurts if it works? What is the File Size? post edited by bcavnaugh - 2018/01/23 07:36:00 Associate Code: 9E88QK5L7811G3H #6
sam091990 New Member Total Posts : 5 Reward points : 0 Joined: 2018/01/22 07:18:10 Status: offline Ribbons : 0 Re: Denied invoice 2018/01/23 07:36:19 (permalink) bcavnaugh What can it hurts if it works? What is the File Size? I don't think you understand what I'm saying. I take a screenshot of the invoice and paste it into paint, then save as JPEG format (.JPG, .JPEG, .JPE, .JFIF).... you can't manually select which one you want. It automatically saves in .JPG and the size is under 800KB. #7
bcavnaugh The Crunchinator Total Posts : 38977 Reward points : 0 Joined: 2012/09/18 17:31:18 Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H Status: offline Ribbons : 282 Re: Denied invoice 2018/01/23 07:48:03 (permalink) Sorry I was going by this " I've submitted a .JPEG version" What is the error it is showing for being rejected? Are you selecting the correct Serial Number? What is showing in your Email? Or are you seeing this? post edited by bcavnaugh - 2018/01/23 07:55:27 Associate Code: 9E88QK5L7811G3H #8
bcavnaugh The Crunchinator Total Posts : 38977 Reward points : 0 Joined: 2012/09/18 17:31:18 Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H Status: offline Ribbons : 282 Re: Denied invoice 2018/01/23 08:30:38 (permalink) Also if all else fails you can email the invoice to the webmaster@evga.com to add to your Product. Associate Code: 9E88QK5L7811G3H #9
bcavnaugh The Crunchinator Total Posts : 38977 Reward points : 0 Joined: 2012/09/18 17:31:18 Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H Status: offline Ribbons : 282 Re: Denied invoice 2018/01/23 09:00:54 (permalink) Did you get your Invoice Uploaded? Associate Code: 9E88QK5L7811G3H #10
wmmills CLASSIFIED ULTRA Member Total Posts : 5679 Reward points : 0 Joined: 2006/01/04 20:47:29 Location: New Jersey Status: offline Ribbons : 40 Re: Denied invoice 2018/01/23 15:13:53 (permalink) sam091990 bcavnaugh What can it hurts if it works? What is the File Size? I don't think you understand what I'm saying. I take a screenshot of the invoice and paste it into paint, then save as JPEG format (.JPG, .JPEG, .JPE, .JFIF).... you can't manually select which one you want. It automatically saves in .JPG and the size is under 800KB. Yes, you can change the file type in paint.... up in the left hand very top corner of screen, when its open, youll see a blue tab, hit that and it will drop down a menu, highlight "save as" and pick the type at the right that shows up....theres 5 or 6 types of files you can default to. :) MOBO: EVGA x299 Dark, CPU: I9 10900X, RAM: Patriot Viper RGB 3600 32gb, SSD: Samsung 860 EVO 1TB, M2: Samsung 970 EVO+ 1TB, PSU: CoolerMaster M2 1500, CPU HSF: EVGA 240 CLC HSF~ P/P EK Furious Vardar, G-CARD:EVGA RTX3090 FTW3 Ultra Gaming w/Hybrid kit and Noctua IPPC 3000 P/P, CASE: LIAN-LI PC-V2010B w/ Window mod, OS: Windows 10 Pro 64bit, MON: Alienware AW3821DW New EVGA product? Register it NOW with this link: http://www.evga.com/register/default.asp?affiliatecode=4QFQRAMOII Help Our Vets From K-2! [link=https://strongholdfreedom #11
bcavnaugh The Crunchinator Total Posts : 38977 Reward points : 0 Joined: 2012/09/18 17:31:18 Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H Status: offline Ribbons : 282 Re: Denied invoice 2018/01/23 15:23:08 (permalink) wmmills sam091990 bcavnaugh What can it hurts if it works? What is the File Size? I don't think you understand what I'm saying. I take a screenshot of the invoice and paste it into paint, then save as JPEG format (.JPG, .JPEG, .JPE, .JFIF).... you can't manually select which one you want. It automatically saves in .JPG and the size is under 800KB. Yes, you can change the file type in paint.... up in the left hand very top corner of screen, when its open, youll see a blue tab, hit that and it will drop down a menu, highlight "save as" and pick the type at the right that shows up....theres 5 or 6 types of files you can default to. :) I Wish I could change the Default to .jpg Associate Code: 9E88QK5L7811G3H #12
Cool GTX EVGA Forum Moderator Total Posts : 30975 Reward points : 0 Joined: 2010/12/12 14:22:25 Location: Folding for the Greater Good Status: offline Ribbons : 122 Re: Denied invoice 2018/01/23 15:57:56 (permalink) OP Call EVGA https://www.evga.com/about/contactus/ As Volunteers we can only offer suggestions Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members I am a Volunteer Moderator - not an EVGA employee https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats *RTX Project* EVGA X99 FTWK *Nibbler* EVGA X99 Classified EVGA 3080Ti FTW3 Ultra #13
EVGATech_AdamB FTW Member Total Posts : 1930 Reward points : 0 Joined: 2017/06/05 00:00:00 Location: Brea, CA Status: offline Ribbons : 4 Re: Denied invoice 2018/01/23 16:43:09 (permalink) Hello and welcome to the forum! I have looked into the issue and the invoice information the first time did not meet the invoice requirements for a Step-Up request, and the second invoice somehow got corrupted during the upload. I will be sending you an e-mail directly to follow up with you. Like our service? Please provide feedback for us at the link HERE. #14
bcavnaugh The Crunchinator Total Posts : 38977 Reward points : 0 Joined: 2012/09/18 17:31:18 Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H Status: offline Ribbons : 282 Re: Denied invoice 2018/01/23 19:08:29 (permalink) The Plot Thickens, thanks for looking into this EVGATech_AdamB Associate Code: 9E88QK5L7811G3H #15

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