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Hot!DPD lost my Ftw3 being shipped to UK

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sutt359
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2017/05/16 09:30:21 (permalink)
Hi EVGA

Ive called DPD UK this afternoon​ to try and find out where my FTW3 is and they said it looks like it's missing in the Netherlands, I've not had an update from Evga support yet.

Looks like it's not going to make it here for my birthday on Thursday. Very disappointed to say the least.

Are any others still waiting for the 10th of May deliverys?

EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
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    bcavnaugh
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 09:48:19 (permalink)
    I hope all works out for your new Graphics Card.
    post edited by bcavnaugh - 2017/05/16 16:39:15

    Be Cautious when Helping Members on this Forum, You May Offend Others. New Horizons   My HFM  DISCLAIMER: *This Post may have just Increased my Post Count*
     

     
    #2
    rjohnson11
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 09:57:12 (permalink)
    PM me your tracking number (not here in this thread) and UK post code

                
    (Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham,
    R.I.P Corsair_Mike, R.I.P Wrinvert,  AMD Ryzen 1800X, Corsair H110i, Corsair Dominator 64GB (CMD32GX4M2B3000C15 two sets), EVGA 1080ti, Corsair AX1200, ASUS X370-Pro, Samsung Sm961, Crossover 4K.
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    skyda_Killer
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 10:15:51 (permalink)
    bcavnaugh
    sutt359
    Hi EVGA

    Ive called DPD UK this afternoon​ to try and find out where my FTW3 is and they said it looks like it's missing in the Netherlands, I've not had an update from Evga support yet.

    Looks like it's not going to make it here for my birthday on Thursday. Very disappointed to say the least.

    Are any others still waiting for the 10th of May deliverys?

    It is not EVGA's Fault, Keep on DPD UK as they are the ones at Fault Here being they are the Shippers and have your card in hand.


    While it may not be EVGA's fault, they have insurance, and that will cover the loss of his card. 

    CPU: Intel i7 4790k @ 4.8ghz
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    RAM/Memory: 16GB Kingston HyperX 1866Mhz 
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    #4
    skyda_Killer
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 10:29:54 (permalink)
    bcavnaugh
    skyda_Killer
    bcavnaugh
    sutt359
    Hi EVGA

    Ive called DPD UK this afternoon​ to try and find out where my FTW3 is and they said it looks like it's missing in the Netherlands, I've not had an update from Evga support yet.

    Looks like it's not going to make it here for my birthday on Thursday. Very disappointed to say the least.

    Are any others still waiting for the 10th of May deliverys?

    It is not EVGA's Fault, Keep on DPD UK as they are the ones at Fault Here being they are the Shippers and have your card in hand.


    While it may not be EVGA's fault, they have insurance, and that will cover the loss of his card. 


    Seem this is a repeat of history here on the Forum.


    how so? 

    CPU: Intel i7 4790k @ 4.8ghz
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    GPU: EVGA GTX 780 Classified (patiently waiting for next SKU's) 
    RAM/Memory: 16GB Kingston HyperX 1866Mhz 
    HDD 1: 512GB Crucial SSD- OS
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    HDD 3: 2TB Hitachi- more storage
    PSU: EVGA SUPERNOVA 850 G2
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    #5
    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 11:09:40 (permalink)
    DPD told me that EVGA have to contact them to push an investigation. I know it's not EVGAs fault as they did the job of handing it to DPD.

    But how long is it going to take for the 2 parties to talk then ship out another to me? Not in time I feel for my Bday 🎂🎉🎊

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
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    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 11:10:43 (permalink)
    bcavnaugh
    skyda_Killer
    bcavnaugh
    sutt359
    Hi EVGA

    Ive called DPD UK this afternoon​ to try and find out where my FTW3 is and they said it looks like it's missing in the Netherlands, I've not had an update from Evga support yet.

    Looks like it's not going to make it here for my birthday on Thursday. Very disappointed to say the least.

    Are any others still waiting for the 10th of May deliverys?

    It is not EVGA's Fault, Keep on DPD UK as they are the ones at Fault Here being they are the Shippers and have your card in hand.


    While it may not be EVGA's fault, they have insurance, and that will cover the loss of his card. 


    Seem this is a repeat of history here on the Forum.


    I take it this has happened to others?

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
    #7
    rjohnson11
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 11:34:58 (permalink)
    I have forwarded your concern to EVGA

                
    (Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham,
    R.I.P Corsair_Mike, R.I.P Wrinvert,  AMD Ryzen 1800X, Corsair H110i, Corsair Dominator 64GB (CMD32GX4M2B3000C15 two sets), EVGA 1080ti, Corsair AX1200, ASUS X370-Pro, Samsung Sm961, Crossover 4K.
    #8
    EVGATech_ChrisB
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 15:28:15 (permalink)
    Hi sutt359,
     
    I am sorry to hear that you are having a problem with your shipment.  Unfortunately it is after hours for our EU Team to help and we have escalated your case for them to help review.  Thank you for your patience while we look into this further to help.
     
     
    sutt359
    Hi EVGA

    Ive called DPD UK this afternoon​ to try and find out where my FTW3 is and they said it looks like it's missing in the Netherlands, I've not had an update from Evga support yet.

    Looks like it's not going to make it here for my birthday on Thursday. Very disappointed to say the least.

    Are any others still waiting for the 10th of May deliverys?






    #9
    skyda_Killer
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 15:48:34 (permalink)
    bcavnaugh
    It happens all the time with all the shippers or carriers world wide.
    It is not because it was shipped from or by EVGA.


    why are you being so defensive  no one said it was EVGA's fault... OP clearly said "DPD lost my FTW3" not "EVGA lost my FTW3" he just wants help from an EVGA rep.

    CPU: Intel i7 4790k @ 4.8ghz
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    GPU: EVGA GTX 780 Classified (patiently waiting for next SKU's) 
    RAM/Memory: 16GB Kingston HyperX 1866Mhz 
    HDD 1: 512GB Crucial SSD- OS
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    HDD 3: 2TB Hitachi- more storage
    PSU: EVGA SUPERNOVA 850 G2
    CASE: Corsair 760T (Arctic White)
    OS: Windows 10 Pro 64 Bit 
    #10
    skyda_Killer
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 16:32:41 (permalink)
    bcavnaugh
    .


    why you sending me pm's then? relax mate 😂

    "please back off" rofl 
    post edited by skyda_Killer - 2017/05/17 02:03:44

    CPU: Intel i7 4790k @ 4.8ghz
    MOBO: Asus Z97 PRO WIFI-AC
    GPU: EVGA GTX 780 Classified (patiently waiting for next SKU's) 
    RAM/Memory: 16GB Kingston HyperX 1866Mhz 
    HDD 1: 512GB Crucial SSD- OS
    HDD 2: 4TB HGST- storage
    HDD 3: 2TB Hitachi- more storage
    PSU: EVGA SUPERNOVA 850 G2
    CASE: Corsair 760T (Arctic White)
    OS: Windows 10 Pro 64 Bit 
    #11
    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 23:09:57 (permalink)
    EVGATech_ChrisB
    Hi sutt359,
     
    I am sorry to hear that you are having a problem with your shipment.  Unfortunately it is after hours for our EU Team to help and we have escalated your case for them to help review.  Thank you for your patience while we look into this further to help.





    Thanks Chris

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
    #12
    rjohnson11
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 23:35:04 (permalink)
    Let us know if you get any updates. 

                
    (Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham,
    R.I.P Corsair_Mike, R.I.P Wrinvert,  AMD Ryzen 1800X, Corsair H110i, Corsair Dominator 64GB (CMD32GX4M2B3000C15 two sets), EVGA 1080ti, Corsair AX1200, ASUS X370-Pro, Samsung Sm961, Crossover 4K.
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    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/16 23:54:47 (permalink)
    rjohnson11
    Let us know if you get any updates. 


    Will do thanks for your help.

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
    #14
    EVGATech_MarkusK
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/17 01:54:39 (permalink)
    Hi sutt359,
     
    we informed our EU OnlineShop Team and they will further investigate the case - we already opened a case to DPD -  will inform you as fast as possible,
     
    Regards,
    #15
    pmanuk
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/17 07:20:54 (permalink)
    DPD have lost mine as well...
     
    Bloody useless...
     
    Been speaking to German support and emailed them 3 times now and so far not got anything back other than we are looking into it. 
     
    Right at the end of my tether now, nothing against the staff member in Germany I have been speaking to but this is just not good enough, I should have gone down the road and brought one...
    #16
    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/17 08:35:04 (permalink)
    pmanuk
    DPD have lost mine as well...
     
    Bloody useless...
     
    Been speaking to German support and emailed them 3 times now and so far not got anything back other than we are looking into it. 
     
    Right at the end of my tether now, nothing against the staff member in Germany I have been speaking to but this is just not good enough, I should have gone down the road and brought one...


    Where was yours lost... Same place as mine by any chance?

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
    #17
    rjohnson11
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/17 08:36:46 (permalink)
    pmanuk
    DPD have lost mine as well...
     
    Bloody useless...
     
    Been speaking to German support and emailed them 3 times now and so far not got anything back other than we are looking into it. 
     
    Right at the end of my tether now, nothing against the staff member in Germany I have been speaking to but this is just not good enough, I should have gone down the road and brought one...


    By PM please provide me the same info, DPD tracking number and post code.

                
    (Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham,
    R.I.P Corsair_Mike, R.I.P Wrinvert,  AMD Ryzen 1800X, Corsair H110i, Corsair Dominator 64GB (CMD32GX4M2B3000C15 two sets), EVGA 1080ti, Corsair AX1200, ASUS X370-Pro, Samsung Sm961, Crossover 4K.
    #18
    pmanuk
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/17 08:41:01 (permalink)
    Yup exactly the same, dpd tracking shows oldbury (which is when they printed the docket)

    Spoke to them and exactly the same, left Netherlands and never made it to the U.K. If you believe dpd
    #19
    rjohnson11
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/17 08:45:46 (permalink)
    pmanuk
    DPD have lost mine as well...
     
    Bloody useless...
     
    Been speaking to German support and emailed them 3 times now and so far not got anything back other than we are looking into it. 
     
    Right at the end of my tether now, nothing against the staff member in Germany I have been speaking to but this is just not good enough, I should have gone down the road and brought one...


    I have forwarded your concern to EVGA

                
    (Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham,
    R.I.P Corsair_Mike, R.I.P Wrinvert,  AMD Ryzen 1800X, Corsair H110i, Corsair Dominator 64GB (CMD32GX4M2B3000C15 two sets), EVGA 1080ti, Corsair AX1200, ASUS X370-Pro, Samsung Sm961, Crossover 4K.
    #20
    pmanuk
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/17 09:00:53 (permalink)
    rjohnson11
    pmanuk
    DPD have lost mine as well...
     
    Bloody useless...
     
    Been speaking to German support and emailed them 3 times now and so far not got anything back other than we are looking into it. 
     
    Right at the end of my tether now, nothing against the staff member in Germany I have been speaking to but this is just not good enough, I should have gone down the road and brought one...


    By PM please provide me the same info, DPD tracking number and post code.


    Sadly I can't as the forum wont let me pm,  but if you quote order number 162766 at them they should be able to fine it :) 
     
    Tracking # 
    05168544420333 - Post code CR2 7EF 
    #21
    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/17 10:24:37 (permalink)
    Yours is exactly the same as mine 😖

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
    #22
    Duppex77
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/18 01:15:10 (permalink)
    For you guys in the UK with missing cards, check your legal rights. I am sure EVGA will do what they can to help you but in any case you should be entitled to a replacement or full refund.

    Citizen advice website. States 30 days to make a claim.

    Asus ROG Viii Impact Kaby Lake, Intel i7 7700K, EVGA CLC 280mm Hydro CPU Cooler, Corsair Vengeance 16GB DDR4 3000mhz, 2TB WD Black/120GB SSD, Dell S2417DG QHD LED Monitor G-Sync, EVGA SuperNOVA 1000 G3 Power Supply, NZXT Manta Case, Roccat Kone EMP Mouse, ROCCAT Isku FX Keyboard, Windows 10 Pro 64bit
     
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    #23
    pmanuk
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/18 01:21:47 (permalink)
    Duppex77
    For you guys in the UK with missing cards, check your legal rights. I am sure EVGA will do what they can to help you but in any case you should be entitled to a replacement or full refund.

    Citizen advice website. States 30 days to make a claim.



    yup, if I dont have confirmation that a new card is on its way by Friday I will be claiming my money back 
     
     
    #24
    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/18 07:42:51 (permalink)
    Good news EVGA have been in touch and they are shipping me a card overnight for delivery tomorrow. Amazing. Only a day late for my Bday 🎂

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
    #25
    DukeCLR
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/18 08:17:57 (permalink)
    sutt359
    Good news EVGA have been in touch and they are shipping me a card overnight for delivery tomorrow. Amazing. Only a day late for my Bday 🎂



    Good news.

    PhanTeks Enthoo Evolv TGE
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    #26
    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/19 02:41:20 (permalink)
    Happy days.. My FTW3 has just turned up shipped over night from the Netherlands to the UK to my door. Just amazing

    Thanks EVGA for arranging this and thanks to Jan in the German office for sorting it out nice and quick.

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
    #27
    pmanuk
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/19 04:35:00 (permalink)
    Hiya, 
     
    Yup happy days again for me as well, my  new card arrived about half hour ago and is installed already!
     
    Well done EVGA
     
    Pete
    #28
    rjohnson11
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/19 04:45:14 (permalink)
    pmanuk
    Hiya, 
     
    Yup happy days again for me as well, my  new card arrived about half hour ago and is installed already!
     
    Well done EVGA
     
    Pete


    It was a great team effort to solve. Again I'd like to apologize for this delay but hopefully everyone affected has had this issued resolved to their satisfaction.

                
    (Pazmeister: rjohnson.....YOU ARE A LEGEND, problem solved, i am sendning my missus round to you now so she may have your babies!!) , R.I.P Jeffreyham,
    R.I.P Corsair_Mike, R.I.P Wrinvert,  AMD Ryzen 1800X, Corsair H110i, Corsair Dominator 64GB (CMD32GX4M2B3000C15 two sets), EVGA 1080ti, Corsair AX1200, ASUS X370-Pro, Samsung Sm961, Crossover 4K.
    #29
    sutt359
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    Re: DPD lost my Ftw3 being shipped to UK 2017/05/19 05:54:24 (permalink)
    Does anyone know what happened to the cards that DPD shipped... Did someone walk off with them?

    EVGA X99 FTW, Intel i7 5930k, 16gb Corsair Dominator Platinum, EVGA GTX 1080 TI FTW3, EVGA DG-87, EVGA CLC280, Crucial MX100 1TB SSD, Coolermaster Gold 1000w PSU, Creative SB ZX.
    #30
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