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Hot!DG TUNER (DG-77) WINDOWS 11 BUG?

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Black_Hawx1
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2024/02/19 05:49:55 (permalink)
Hi! I moved my pc today in the morning, and for space reasons I had to unplug the power cord,
after putting everything in place again, the EVGA logos are full white ON, it usually happens, the only thing I have to do it's just open DG TUNER and it will restore the saved rgb profile. 
 
this time, when I openned DG TUNNER, a new window pops up saying: UPGRADING DG FIRMWARE, then, it crashes and shows this error: CANT FIND USB HID DEVICE
what should I do? it's my first time watching this error pop up. 
 
screenshot of the pop up:

 
If anyone knows a workaround, I would apreciate it, I reinstalled the software twice and no luck, also unplugged the USB connector in the motherboard (classified Z690) and connected it back.
the obvious fix dont work for the USB HID problem. 
 
please help evga!! 
thankssssss
 

MONITOR: MSI 27" IPS MAG274R2 G-Sync 165Hz 1080P
CASE: EVGA DG 77 BLACK -MODDED
MB: EVGA Z690 CLASSIFIED (BIOS 2.12)
CPU: i5 12400 5.3 GHZ overclocked via BCLK
AIO: Asus ROG Ryuo 120 -MODDED
RAM: 32 Gb ram Corsair DOMINATOR DDR5 5200 Mhz
SSD NVMe: WD SN850 NVMe 500 Gb 7000 mb/s (+500 x2 SATA3 SSD)
GPU: EVGA RTX 3060 12 Gbs XC
PSU: EVGA P6 SUPERNOVA 1000W PLATINUM 
MOUSE: G Pro X Superlight
KEYBOARD: G915

build: https://i.imgur.com/s56ZcCq.jpeg

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2 Replies Related Threads

    Marcosmxc
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    Re: DG TUNER (DG-77) WINDOWS 11 BUG? 2024/06/30 23:07:00 (permalink)
    do you find any solution?
    #2
    rjohnson11
    EVGA Forum Moderator
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    Re: DG TUNER (DG-77) WINDOWS 11 BUG? 2024/07/01 02:10:31 (permalink)
    I hope the user contacted EVGA. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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