Cross ship RMA delay problems

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2021/10/10 23:34:43 (permalink)
I’ve been notified by UPS that the PSU shipped by EVGA is being delayed by a day (already took 7 days to get here) and now I’m worried that I won’t get my collateral back if I ship using normal ground, yet, I don’t want to spend $80 3-day shipping a BQ750 (that’s more than I paid for the PSU NEW!).

The RMA directions also state that I should ship using the box I receive the PSU in… but that’s sounding a bit far-fetched if I want the PSU back in EVGA’s hands in time for my collateral.

I’ve tried looking for a way to contact EVGA directly tied to my open RMA but couldn’t find anything on the site besides a phone number- which I’ll be calling come Monday.

Any other RMA shipping “horror stories”?

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    EVGA Tech Support
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    Re: Cross ship RMA delay problems 2021/10/13 16:12:25 (permalink)
    The RMA will come with a prepaid label in the box. As long as you ship the item back within a reasonable timeframe we would not have any issues returning your deposit. 

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