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Could anyone please have a glance at this GPU-Z log?

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Istaria
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2021/10/26 13:00:00 (permalink)
My RTX3080 is black screening under the slightest stress (as in, it can't even get past the menu of Diablo 2 Resurrected - it can't even complete userbenchmark!).
 
I'm trying to figure out if my PSU is the culprit just before I send the card off to be RMAd (again).
 
I captured this log with GPU-Z and ran userbenchmark just to see what the log would like when it crashed, but I am not seeing anything too weird, except maybe that the PCIe slot is not drawing much power.
 
Anyone with more electrical knowledge mind having a look? It's unreadable in pastebin itself, but if you download it as a text file, it keeps the formatting.
 
https://pastebin.com/hAxceyCb
 
Specs:
 
- Asus Strix Z390-E motherboard
- i9-9900K currently running at stock speed
- RTX3080 FTW3 Ultra
- 2 TB Samsung evo 970 Plus SSD
- Seasonic Prime GX-850 PSU
 

 
Thanks!
post edited by Istaria - 2021/10/26 13:14:51
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    rjohnson11
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:02:27 (permalink)
    When you post an issue we need your system specs including make and model of PSU. 

    AMD Ryzen 9 5950X,  Corsair Mp600 Pro M.2, 128GB DDR4  Crosshair VIII Hero, RX 6900 XT Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #2
    Istaria
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:10:13 (permalink)
    Apologies. Specs are:
     
    - Asus Strix Z390-E motherboard
    - i9-9900K currently running at stock speed
    - RTX3080 FTW3 Ultra
    - 2 TB Samsung evo 970 Plus SSD
    - Seasonic Prime GX-850 PSU
    #3
    Sajin
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:10:25 (permalink)
    Are the fans on the gpu ramping up to full blast when the black screen occurs?

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
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    Istaria
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:17:00 (permalink)
    Sajin
    Are the fans on the gpu ramping up to full blast when the black screen occurs?



    Sometimes. The first crash did, and I reckon what happened damaged something (whether the card or the PSU or the mobo is difficult to tell), and since then it's about 50/50 with the fans.
    #5
    Sajin
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:25:04 (permalink)
    Best thing to do would be to test your card in another known good working system with a known good psu that can handle the 3000 series transient spikes to see if the issue will follow the card. Take the card to a local pc shop for testing if you have to.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
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    Istaria
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:31:59 (permalink)
    That's where it becomes difficult. I've done a run around all of the repair places in the city over the last few days, and none of them have a test rig with a PSU that can power the card. I ended up having to drop my own PSU in with the card for it to be tested, and indeed it showed the same issue. However, I can't rule out the PSU now :/
    #7
    Sajin
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:32:57 (permalink)
    Sounds like you’ll need to try with a different psu then, or you could just rma the card. It’s either the psu or gpu.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
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    Istaria
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:55:17 (permalink)
    Alright, thanks Sajin, I'll see what options I have for that.
     
    Appreciate all the advice!
    #9
    Sajin
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 13:55:56 (permalink)
    No problem. 👍

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
    #10
    kevinc313
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 16:26:13 (permalink)
    Lots of other details in your other thread:
     
    https://forums.evga.com/PLEASE-tell-me-I-am-not-facing-the-death-of-a-SECOND-3080-m3486265.aspx
     
    Did you ever try the bios flash?  Looks like your PSU is pretty new from earlier this summer, but there's been a string of Seasonics not playing nice with Ampere cards.  Is your PSU a "Prime" or "Prime Ultra"? 
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    Istaria
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 18:51:51 (permalink)
    kevinc313
    Lots of other details in your other thread:
     
    https://forums.evga.com/PLEASE-tell-me-I-am-not-facing-the-death-of-a-SECOND-3080-m3486265.aspx
     
    Did you ever try the bios flash?  Looks like your PSU is pretty new from earlier this summer, but there's been a string of Seasonics not playing nice with Ampere cards.  Is your PSU a "Prime" or "Prime Ultra"? 



    Hi Kevin, 
     
    I made the second thread because I was (a) doubting myself and wanted to test a few things out, and (b) had a new NVME drive on the way, which I wanted to install to rule out weird ssd issues (my old one was showing signs of impending doom).
     
    I did flash the bios yes, it didn't help unfortunately. I also updated the bios on both the motherboard and card, with no real difference, except that it crashes even faster now (I am not blaming this on the bios updates tho, seems the card is on its way to heaven).
     
    I dug out the box for the PSU, and it's a Seasonic Prime 850 Gold. It's not an ultra. Sorry if I mis-stated that in the first thread, my memory is not always 100% :)
     
    I installed the NVME drive today, and did a completely clean and new-car fresh install of Windows with zero junk. 3080 does the same thing.
     
    I've installed an old GTX950 for now as backup, and despite crap framerates etc, no issues whatsoever. I need to acknowledge that this draws nowhere NEAR what the 3080 can tho, so it doesn't really rule out a PSU issue.
     
    It's either the PSU or the GPU, but I'm gonna need to get hold of another PSU to narrow it down. Having scanned the logs I generated since I posted this, I am not seeing anything weird there power-wise, so I expect another RMA :/
    #12
    kevinc313
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/26 20:11:52 (permalink)
    Sounds like time for an RMA.  The Prime PSU's have been trouble, the Ultra's are possibly better.  My 1300w Prime Gold had two hard protect shutoffs on a 3080 Ti FTW3 Ultra before I swapped it out for a SF Leadex SE Plat 1000w.  It's possible that both your cards took some wear from protect power shutoffs (system shuts off entirely), then started protect shutoffs on the card itself (black screen, fans max, then reboot).
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    Istaria
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/27 06:52:12 (permalink)
    kevinc313
    Sounds like time for an RMA.  The Prime PSU's have been trouble, the Ultra's are possibly better.  My 1300w Prime Gold had two hard protect shutoffs on a 3080 Ti FTW3 Ultra before I swapped it out for a SF Leadex SE Plat 1000w.  It's possible that both your cards took some wear from protect power shutoffs (system shuts off entirely), then started protect shutoffs on the card itself (black screen, fans max, then reboot).


    I'm going to play it safe and replace the PSU regardless, but I should point out that this PSU is only a few weeks old - the first card died with a different PSU (which I couldn't rule out, so bought the Seasonic).
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    kevinc313
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/27 07:37:49 (permalink)
    Istaria
    kevinc313
    Sounds like time for an RMA.  The Prime PSU's have been trouble, the Ultra's are possibly better.  My 1300w Prime Gold had two hard protect shutoffs on a 3080 Ti FTW3 Ultra before I swapped it out for a SF Leadex SE Plat 1000w.  It's possible that both your cards took some wear from protect power shutoffs (system shuts off entirely), then started protect shutoffs on the card itself (black screen, fans max, then reboot).


    I'm going to play it safe and replace the PSU regardless, but I should point out that this PSU is only a few weeks old - the first card died with a different PSU (which I couldn't rule out, so bought the Seasonic).




    Yeah where exactly did you get it and are you 100% sure it's not a "Prime Ultra"?  Seasonic revised the Prime series a few years ago and released the ultra versions, so if yours is actually non-ultra its NOS from a few years ago.
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    Istaria
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/27 09:25:34 (permalink)
    It's this one: https://seasonic.com/prime-gx (mine is the 850W)
     
    Appears to be current. Bought from Amazon approx 8 weeks ago.
     
    EDIT: Bit of snooping around the Seasonic site, and the see the ones you mean now. What is NOS btw?
    post edited by Istaria - 2021/10/27 09:29:47
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    kevinc313
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    Re: Could anyone please have a glance at this GPU-Z log? 2021/10/27 11:16:28 (permalink)
    Istaria
    It's this one: https://seasonic.com/prime-gx (mine is the 850W)
     
    Appears to be current. Bought from Amazon approx 8 weeks ago.
     
    EDIT: Bit of snooping around the Seasonic site, and the see the ones you mean now. What is NOS btw?




    Oh ok.  That's the new-new naming one then, after Prime Ultra, most recent version.  Hard to keep track.  PSU should be good, maybe.
     
    NOS - New Old Stock.
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