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Computer won't shut down.

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krane
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2016/08/06 14:50:56 (permalink)
I am guessing it's the motherboard so I am posting here (I could be wrong) I have had this problem the last two days. When I shut down the computer it restarts in about 4-5 seconds.  I hit the cmos button,  took out the battery for about 15 minutes while I removed the GPUs and dusted out the whole computer. It still restarts in a few seconds. When it restarts it cycles through the codes and flashes a 36 and 37 when it's done.  Any suggestions? 
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#1

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    EVGATech_JosephL
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    Re: Computer won't shut down. 2016/08/06 14:58:54 (permalink)
    I recommend removing the CPU, checking for any bent or missing pins and reinstalling it. Also try testing the memory sticks one at a time in slot 1 (furthest slot to the left) and see if you get any different codes or results. Let us know what you find.

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    EVGATech_RayH
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    Re: Computer won't shut down. 2016/08/06 15:00:18 (permalink)
    There is a post code 36 and 37 for this motherboard, but more often than not when a user is seeing that it is the motherboard reporting the CPU temps after it has successfully POSTed. Does the motherboard only do this when you shutdown? Does it do this from a cold boot? I have seen issues like this occur before a PSU failure, especially if it occurs after the computer as been running for several hours

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    #3
    krane
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    Re: Computer won't shut down. 2016/08/06 15:25:28 (permalink)
    EVGATech_JosephL   I'll remove the ram and try one stick at a time,  I doubt there is a bent or missing pin in the CPU socket because it's been there from the beginning and this just started, but I'll try that tomorrow.
     
    EVGATech_RayH   This only happens when I try to shut down,  My computer is on from 5pm to around 11pm week days and 7am to 11pm weekends, but it goes to sleep after 2 hours of non use. I'll admit my PSU is not new, but it's probably the best one I have ever owned (I may have to put it out to pasture if that is the problem) below are some of the temps.  What is the best way to test my PSU?  I have an old Ultra power supply tester but I am sure that's not what I need I take it.. http://www.pcper.com/reviews/Cases-and-Cooling/Ultra-Power-Supply-Tester-Review
     
     
    Temperatures 
    Motherboard 34 °C  (93 °F)
    CPU 37 °C  (99 °F)
    CPU Package 42 °C  (108 °F)
    CPU #1 / Core #1 30 °C  (86 °F)
    CPU #1 / Core #2 31 °C  (88 °F)
    CPU #1 / Core #3 28 °C  (82 °F)
    CPU #1 / Core #4 31 °C  (88 °F)
    CPU #1 / Core #5 28 °C  (82 °F)
    CPU #1 / Core #6 31 °C  (88 °F)
    Aux 35 °C  (95 °F)
    GPU1: GPU Diode 35 °C  (95 °F)
    GPU2: GPU Diode 33 °C  (91 °F)
    Temperature #1 32 °C  (89 °F)
    Crucial_CT512MX100SSD1 35 °C  (95 °F)
    WDC WD30EFRX-68AX9N0 33 °C  (91 °F)
     
    Cooling Fans 
    CPU 1052 RPM
    Fan #21 1740 RPM
    Pump #1 1830 RPM

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    #4
    Cool GTX
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    Re: Computer won't shut down. 2016/08/06 16:05:25 (permalink)
    Pull the wires to MB from the case powerbutton
     
    If the unit does not power off by software; PSU most likely ready for pasture
     
    Got a 24-pin test block with the jumper?
     
    Remove PSU wires to PC, use test block to start PSU, remove test block, does PSU power down and stay off?
    post edited by Cool GTX - 2016/08/06 16:08:10

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    #5
    krane
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    Re: Computer won't shut down. 2016/08/06 16:08:58 (permalink)
    Cool GTX
    Pull the wires to MB from the case powerbutton
     
    If the unit does not power off by software; PSU most likely ready for pasture
     
    Got a 24-pin test block with the jumper?
     
    Remove PSU wires to PC, use test block to start PSU, remove test block, does PSU power down and stay off?


    Okay I'll give that a shot, getting ready to try all these suggestions.

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    XrayMan
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    Re: Computer won't shut down. 2016/08/06 23:42:20 (permalink)
     
    Try another PSU to rule that out.
     

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    #7
    krane
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    Re: Computer won't shut down. 2016/08/08 15:16:37 (permalink)
    Okay, here's an update.  I was at Microcenter looking at some PSUs and a back plate for my GTX 970 SSC. I mention to the young girl that I was having a shut down problem and she said "before you buy a new PSU try replacing the CMOS battery" I must have looked at her a bit funny when she said "what do you have to lose, they only cost $4. at the most"  So I bought a new battery (2032) and installed it, so far after about 10 shut downs everything seems to be fine, crazy.  Well I hope that was the problem.  I am still going to purchase a new PSU but, not right away...  Thanks for all your help guys, much appreciated.

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    Cool GTX
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    Re: Computer won't shut down. 2016/08/08 15:53:47 (permalink)
    krane
    Okay, here's an update.  I was at Microcenter looking at some PSUs and a back plate for my GTX 970 SSC. I mention to the young girl that I was having a shut down problem and she said "before you buy a new PSU try replacing the CMOS battery" I must have looked at her a bit funny when she said "what do you have to lose, they only cost $4. at the most"  So I bought a new battery (2032) and installed it, so far after about 10 shut downs everything seems to be fine, crazy.  Well I hope that was the problem.  I am still going to purchase a new PSU but, not right away...  Thanks for all your help guys, much appreciated.




     
    OK, that goes into the, you can't make this stuff up memory bank. 
     
    Right next to, the IDE cable was causing spontaneous reboots but worked fine for data.
     
    GL

    Nibbler - EVGA X99 Classified, 5960X, 2-TitanX P & EVGA 1080FE, Custom loop, modded Phanteks Enthoo Primo, 32GB GSkill DR4, Intel NVMe PCIe 750 SSD, Win10 Pro, EVGA 1600 P2, Folding 3.5M PPD, 4K Acer XB280HK monitor
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    #9
    krane
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    Re: Computer won't shut down. 2016/08/08 16:19:05 (permalink)
    Cool GTX
    krane
    Okay, here's an update.  I was at Microcenter looking at some PSUs and a back plate for my GTX 970 SSC. I mention to the young girl that I was having a shut down problem and she said "before you buy a new PSU try replacing the CMOS battery" I must have looked at her a bit funny when she said "what do you have to lose, they only cost $4. at the most"  So I bought a new battery (2032) and installed it, so far after about 10 shut downs everything seems to be fine, crazy.  Well I hope that was the problem.  I am still going to purchase a new PSU but, not right away...  Thanks for all your help guys, much appreciated.




     
    OK, that goes into the, you can't make this stuff up memory bank. 
     
    Right next to, the IDE cable was causing spontaneous reboots but worked fine for data.
     
    GL




    I agree, very peculiar indeed.  This is probably a coincidence and tomorrow I will be cursing again.

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    EVGATech_JosephL
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    Re: Computer won't shut down. 2016/08/09 06:53:02 (permalink)
    Hopefully everything is resolved . You would be surprised at some of the issues I have seen resolved with a CMOS reset that do not make sense. If the issues come back up let us know.

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    #11
    krane
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    Re: Computer won't shut down. 2016/08/09 10:28:10 (permalink)
    EVGATech_JosephL
    Hopefully everything is resolved . You would be surprised at some of the issues I have seen resolved with a CMOS reset that do not make sense. If the issues come back up let us know.


    Yeah it's a little kooky if you ask me. Thanks

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    #12
    krane
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    Re: Computer won't shut down. 2016/08/11 13:57:00 (permalink)
    It's baaack.....Well it was good while it lasted (two days), it's back to not shutting down and just restarts.  At least it's working for now, I guess I will do another troubleshoot this weekend and then purchase a new power supply.

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    Cool GTX
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    Re: Computer won't shut down. 2016/08/11 14:14:17 (permalink)
    krane
    It's baaack.....Well it was good while it lasted (two days), it's back to not shutting down and just restarts.  At least it's working for now, I guess I will do another troubleshoot this weekend and then purchase a new power supply.


    based on BIOS battery, reset BIOS - default (after photos of settings), save default, re-Boot, change BIOS as needed, re-Boot what do you get ?

    Nibbler - EVGA X99 Classified, 5960X, 2-TitanX P & EVGA 1080FE, Custom loop, modded Phanteks Enthoo Primo, 32GB GSkill DR4, Intel NVMe PCIe 750 SSD, Win10 Pro, EVGA 1600 P2, Folding 3.5M PPD, 4K Acer XB280HK monitor
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    #14
    krane
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    Re: Computer won't shut down. 2016/08/11 15:58:51 (permalink)
    Cool GTX
    krane
    It's baaack.....Well it was good while it lasted (two days), it's back to not shutting down and just restarts.  At least it's working for now, I guess I will do another troubleshoot this weekend and then purchase a new power supply.


    based on BIOS battery, reset BIOS - default (after photos of settings), save default, re-Boot, change BIOS as needed, re-Boot what do you get ?




    Still restarting, change BIOS?  I have the latest BIOS for my board (2.01). Should I go back to the previous BIOS?

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    #15
    Cool GTX
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    Re: Computer won't shut down. 2016/08/11 16:02:30 (permalink)
    krane
     
    Still restarting, change BIOS?  I have the latest BIOS for my board (2.01). Should I go back to the previous BIOS?




    No, not the BIOS ver.
     
     
    Change setting back to your custom settings, from default setting previously saved before re-Boot.
     
    "BIOS - dance"
    re-start PC
    Load default BIOS & save
    re-boot
    enter BIOS
    edit BIOS
    Save & re-BOOT
     
     
    post edited by Cool GTX - 2016/08/11 16:04:55

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    #16
    krane
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    Re: Computer won't shut down. 2016/08/11 16:05:26 (permalink)
    Oh...lol.  I keep trying, but nothing changes.  Still restarting.  I am going to try another PSU I have laying around this weekend to see if I have the same problem.

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    #17
    Cool GTX
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    Re: Computer won't shut down. 2016/08/11 16:08:13 (permalink)
    Clear CMOS - button time
     
    You can always pull the battery

    Nibbler - EVGA X99 Classified, 5960X, 2-TitanX P & EVGA 1080FE, Custom loop, modded Phanteks Enthoo Primo, 32GB GSkill DR4, Intel NVMe PCIe 750 SSD, Win10 Pro, EVGA 1600 P2, Folding 3.5M PPD, 4K Acer XB280HK monitor
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    #18
    krane
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    Re: Computer won't shut down. 2016/08/11 16:12:43 (permalink)
    Cool GTX
    Clear CMOS - button time
     
    You can always pull the battery


    Did it , done it, did it again and done it again, still no cigar. I'm going to work on it tomorrow evening with a couple of cold Coronas.

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    #19
    Cool GTX
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    Re: Computer won't shut down. 2016/08/11 16:52:29 (permalink)
    krane
     
    Did it , done it, did it again and done it again, still no cigar. I'm going to work on it tomorrow evening with a couple of cold Coronas.


    In that case I'll be right over. 
     
    I work for cold Beers and BRs; just not Pabst BR
     
    GL

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    lordnoak
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    Re: Computer won't shut down. 2016/08/16 11:49:17 (permalink)
    Any luck on this? I have the same issue. Mine will stay off sometimes for up to 5 minutes though before restarting.
     
    If I turn it off through windows and when my monitors shut off if I hold the off button to do a hard shut down it will stay off, but I'm guessing that isn't great for it. 

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    #21
    krane
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    Re: Computer won't shut down. 2016/08/16 13:31:00 (permalink)
    It still restarts after about 4 0r 5 seconds, I shut off the power station after I shut down using Windows. I am going to change the PSU in a day or two (I just bought a EVGA Super nova 1050 GS) hopefully that will fix things  I'll give an update soon.
    post edited by krane - 2016/08/16 20:10:43

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    #22
    Cool GTX
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    Re: Computer won't shut down. 2016/08/16 14:36:56 (permalink)
    Give the MB on-board, power switch & reset switch - a workout
     
    Does it "click" by touch or sound, is it smooth in operation ?
     
    My EVGA Classy X99 MB has a definite click - sound and feel - with those on-board switches
     
    I know I'm reaching - but hey its easy & free

    Nibbler - EVGA X99 Classified, 5960X, 2-TitanX P & EVGA 1080FE, Custom loop, modded Phanteks Enthoo Primo, 32GB GSkill DR4, Intel NVMe PCIe 750 SSD, Win10 Pro, EVGA 1600 P2, Folding 3.5M PPD, 4K Acer XB280HK monitor
    AIO Folding Rampage5e10, 5930K, EVGA CLC 240 2-EVGA 1080Ti FTW3 Hybrid, 32GB GSkill DDR4, Samsumg 850 Pro SSD, Win 7 Pro 64bit, EVGA 1200 P2 PSU, Folding 2M PPD, Thermaltake View 71  Affiliate code 05MLLDCG6B

    #23
    lordnoak
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    Re: Computer won't shut down. 2016/08/16 14:57:55 (permalink)
    I have an old PSU also, so if that works for krane I may also try that route. I'll test the buttons on the MB too. 

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    #24
    krane
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    Re: Computer won't shut down. 2016/08/16 15:11:48 (permalink)
    Cool GTX
    Give the MB on-board, power switch & reset switch - a workout
     
    Does it "click" by touch or sound, is it smooth in operation ?
     
    My EVGA Classy X99 MB has a definite click - sound and feel - with those on-board switches
     
    I know I'm reaching - but hey its easy & free


    Free is good.  I am going to give it a full run through before I change the PSU so if it happens again I will know what is or tell some one else what it is. We shall see, what we shall see.  

    i7 5820K | EVGA x99 micro |Corsair H100i | 32GB DDR4 Crucial Ballistix Sport | 2-EVGA GeForce GTX 970 SSC in SLI | EVGA SuperNOVA 1050 GS PS  | Win 10 pro 64 bit | Corsair Obsidian 350D
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    #25
    lordnoak
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    Re: Computer won't shut down. 2016/08/17 06:40:50 (permalink)
    krane
    Cool GTX
    Give the MB on-board, power switch & reset switch - a workout
     
    Does it "click" by touch or sound, is it smooth in operation ?
     
    My EVGA Classy X99 MB has a definite click - sound and feel - with those on-board switches
     
    I know I'm reaching - but hey its easy & free


    Free is good.  I am going to give it a full run through before I change the PSU so if it happens again I will know what is or tell some one else what it is. We shall see, what we shall see.  




    Make sure to let us know your results! Suffering the same issue so I am eager for your progress. :)

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    #26
    transdogmifier
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    Re: Computer won't shut down. 2016/08/17 06:44:20 (permalink)
    Did you turn off the "Automatic restarts" on a fault? Sounds to me like it's blue screening during shut down and reboots.
     

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    #27
    krane
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    Re: Computer won't shut down. 2016/08/17 06:55:10 (permalink)
    transdogmifier
    Did you turn off the "Automatic restarts" on a fault? Sounds to me like it's blue screening during shut down and reboots.
     


    I don't think I want to turn it off, then I may not have known there was a problem.  Although everything seems to work just fine with the exception of the restarts.

    i7 5820K | EVGA x99 micro |Corsair H100i | 32GB DDR4 Crucial Ballistix Sport | 2-EVGA GeForce GTX 970 SSC in SLI | EVGA SuperNOVA 1050 GS PS  | Win 10 pro 64 bit | Corsair Obsidian 350D
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    #28
    transdogmifier
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    Re: Computer won't shut down. 2016/08/17 07:20:49 (permalink)
    It would bluescreen if you didn't auto restart on error....so you'd see an error code at least (IF that's what the problem is...it might not be)
     
     
    edit: For me to use too!
     
    http://www.kapilarya.com/disable-automatic-restart-after-failure-in-windows-10

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    #29
    Cool GTX
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    Re: Computer won't shut down. 2016/08/17 07:32:28 (permalink)
    krane
    transdogmifier
    Did you turn off the "Automatic restarts" on a fault? Sounds to me like it's blue screening during shut down and reboots.
     


    I don't think I want to turn it off, then I may not have known there was a problem.  Although everything seems to work just fine with the exception of the restarts.


    If it shuts down by itself -- you'll know......
     
    Lets hope you old PSU had one foot in the grave and the new PSU solves the issue.

    Nibbler - EVGA X99 Classified, 5960X, 2-TitanX P & EVGA 1080FE, Custom loop, modded Phanteks Enthoo Primo, 32GB GSkill DR4, Intel NVMe PCIe 750 SSD, Win10 Pro, EVGA 1600 P2, Folding 3.5M PPD, 4K Acer XB280HK monitor
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    #30
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