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Cart expired before the 20 hours? Now I'm locked out of buying, even though I waited through the queue?

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Dedmor1
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2021/11/01 15:47:49 (permalink)
I got notified that I was at the front of the queue and had 20 hours to purchase an RTX 3060 Ti XC. I opened the link in the email but foolishly closed the tab, and now when I open the link again the item has zero quantity in my cart? I thought I had 20 hours to make a purchase? Can I please buy one?
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    Flint 1760
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    Re: Cart expired before the 20 hours? Now I'm locked out of buying, even though I waited t 2021/11/01 15:57:26 (permalink)
    Dedmor1
    I got notified that I was at the front of the queue and had 20 hours to purchase an RTX 3060 Ti XC. I opened the link in the email but foolishly closed the tab, and now when I open the link again the item has zero quantity in my cart? I thought I had 20 hours to make a purchase? Can I please buy one?


    Reply to the email immediately and state your intention to purchase the card and explain what happened.  Call EVGA now, here is the contact info and I think sales extension is 3008:

    EVGA Corporate Headquarters

    • US Office
    • Brea, California

    Service Hours
    • Monday – Friday 9AM to 6PM PSTOffice Hours:
    • Monday – Friday 9AM to 6PM PST
      • Toll Free: +1.888.881.EVGA (3842)
      • Tel: +1.714.528.4500
      • Fax: +1.714.528.4501
      • Email us

       
    post edited by Flint 1760 - 2021/11/01 15:58:50


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    EVGA_Lee
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    Re: Cart expired before the 20 hours? Now I'm locked out of buying, even though I waited t 2021/11/01 16:05:32 (permalink)
    A few people are seeing the same error.  Just reply to your notification email and briefly describe your issue. 
     
    No need to panic.  It may just be a simple programming fix on our side.  Calling Customer Service won't help with this, since they will just ask you to reply to your notification email.
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