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Cant sumbit support ticket with any description.

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Nazok
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2021/09/19 11:42:38 (permalink)
I cant seem to submit a support ticket if i add any information to the "question" portion, i get sent to a page that says
 
"Access Denied
You don't have permission to access "http://www.evga.com/support/ticket/support.aspx" on this server.
Reference #18.64f12417.1632076911.1650be3c
"
I have tried on several different browsers, but the same issue persists.
#1

4 Replies Related Threads

    Cool GTX
    EVGA Forum Moderator
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    Re: Cant sumbit support ticket with any description. 2021/09/19 12:20:12 (permalink)
    moving to Warranty section
     
    are you in North America or somewhere else ?
     
    log off, clear cookies - then log back in .... is a usual fix
     
    - make sure your not using a VPN
    - did you try setting your browser to standard security for cookies ?

    RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified 3-GPU Water cooled 1600P2 AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P Thank you for your support I am a Volunteer Moderator - not an EVGA employee
    #2
    Flint 1760
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    Re: Cant sumbit support ticket with any description. 2021/09/19 12:34:50 (permalink)
    I just tried it and it is working for NA.  Another trick that sometimes works is when you get the "Access Denied" try hitting F5 (refresh).  It has sometimes worked for me.
     
    If all else fails, call EVGA tomorrow, here is the contact info for all their offices worldwide:  https://www.evga.com/about/contactus/.


    #3
    Nazok
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    Re: Cant sumbit support ticket with any description. 2021/09/19 15:52:45 (permalink)
    Cool GTX
    moving to Warranty section
     
    are you in North America or somewhere else ?
     
    log off, clear cookies - then log back in .... is a usual fix
     
    - make sure your not using a VPN
    - did you try setting your browser to standard security for cookies ?


    Yes North America
    I logged off, cleard cookies and retried, same issue. tried it also on my phone, and the exact same issue. i think it might be related to my account if its happening on a PC and mobile.
     
    No VPN
    Turned off most browser protections and extensions, same issue.

    Flint 1760
    I just tried it and it is working for NA.  Another trick that sometimes works is when you get the "Access Denied" try hitting F5 (refresh).  It has sometimes worked for me.
     
    If all else fails, call EVGA tomorrow, here is the contact info for all their offices worldwide:  .



    Tried the f5 trick, same issue. ill give em a call tomorrow.
     
    Thanks for the help fellas
    #4
    Cool GTX
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    Re: Cant sumbit support ticket with any description. 2021/09/19 20:16:37 (permalink)
    Did you check all the "I agree" boxes, when you setup your free EVGA membership?
     
    On log in, is "remember me" checked ?

    RTX Project EVGA X99 FTWK 2xEVGA2080Ti EVGA1200P2  Nibbler EVGA X99 Classified 3-GPU Water cooled 1600P2 AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P Thank you for your support I am a Volunteer Moderator - not an EVGA employee
    #5
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