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Can't order due to error

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saipathuri
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2018/08/29 16:30:43 (permalink)
After I click checkout, I am asked to enter my shipping address. When I click continue, I get the error message "Error:  There was an error while processing your request, Please click  to start over." every single time. How can I check out and buy my item?
#1

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    kram36
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    Re: Can't order due to error 2018/08/29 16:38:35 (permalink)
    Clear the cookies on your browser and start over.
    #2
    Cool GTX
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    Re: Can't order due to error 2018/08/29 16:59:28 (permalink)
    log out then try closing browser clear cookie like mentioned above, reboot your PC and try again
     
    You are buying from your part of the world ?
     
    North America or EU or other ?
     
    Which browser ?
     
    Try another browser
     
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    #3
    saipathuri
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    Re: Can't order due to error 2018/08/29 17:04:07 (permalink)
    I'm in North America. I've tried both Chrome and Safari. I got past first error, now I have a different error: Credit card transaction failure. Please try again later on. (Error 481) : Other: credit card transaction failure. This happens with multiple cards.
    #4
    Cool GTX
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    Re: Can't order due to error 2018/08/29 18:03:23 (permalink)
    Last time I just used PayPal after my CC failed on a very small order I might add, used same CC through PayPal -- went through smooth
     
    Might have been the difference between using Rd instead of RD for Road ...... its the CC company / validation system

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    #5
    _AlanT
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    Re: Can't order due to error 2018/08/30 20:30:10 (permalink)
    Hi saipathuri,
     
    I'm sorry to hear about the troubles placing an order. I'm reaching out to you via email shortly.
     
    Best,
    Alan
    EVGA
    #6
    Nnguyejonathan
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    Re: Can't order due to error 2018/09/26 07:51:14 (permalink)
    Same thing happening to me and I'm pretty sure by the time it fixes itself the item i want will be out of stock. 
    #7
    ChichenNinja
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    Re: Can't order due to error 2021/04/08 08:01:09 (permalink)
    I was having this problem and called my bank and they said it was a problem on EVGA's side, so I called EVGA support and they fixed it for me.
    #8
    phantomshroom
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    Re: Can't order due to error 2021/04/08 09:04:49 (permalink)
    I see this sometimes with my business clients accounts. Most of the time it is not their pc nor browser issues, it is their end because they have screwed up entering information on either their paypal account or their credit card account.  Names, billing addresses, shipping addresses MUST all match EXACTLY on all linked accounts.
     
    You cannot have your credit card info say James Smith, 1234 Main Street but your paypal account saying  Jim Smith, 1234 Main St. without a processing error. double check your account to ensure that all your info is identical at all processing locations :o)
    #9
    SterisTheGreen
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    Re: Can't order due to error 2021/04/28 19:14:01 (permalink)
    Contact support asap

    Buying EVGA? Use this code at checkout for up to 10% off your purchase: ZT4D9972JE14HZW

     
    Already bought EVGA? Register your product here: 

     
    #10
    XrayMan
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    Re: Can't order due to error 2021/05/02 20:37:15 (permalink)
     
    Hope you got it sorted by now.

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