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Helpful ReplyHot!Cannot buy Extended Warranty for my RTX3090 in EU

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StukaPT
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2020/10/23 04:39:07 (permalink)
Good afternoon,
 
I am trying to purchase a 3 year extended warranty for my RTX3090 XC3, but when I'm directed to PayPal for payment the only option is to use a UnionPay card and doesn't accept any VISA or Mastercard.
 
Is there any alternative solution to pay the extended warranty?
 
Best Regards
 
#1
Cool GTX
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/10/26 10:30:28 (permalink)
Welcome to the EVGA Forums
 
Sorry your having issue with your extended warranty purchase  https://www.evga.com/warranty/extended/
 
 
please reach out directly to EVGA CS for your region
Contact Customer Service

RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
Thank You for Your Support


#2
davevt31
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/10/26 10:43:05 (permalink)
Check this thread :
 
https://forums.evga.com/Union-Pay-only-payment-option-when-trying-to-purchase-EU-Extended-Warranty-m3088147.aspx
 
another user had an issue with the same Union Pay options and was able to get it to work.


 

#3
Lamasso
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/10/28 07:36:10 (permalink)
Same problem, impossible to extend warranty. Only UnionPay is available !!
#4
StukaPT
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/10/28 10:08:56 (permalink) ☄ Helpfulby Cool GTX 2020/10/28 10:16:35
Dear all,
Thanks for your replies, I solved the issue by associating the bank account to my Paypal.
Kind Regards.
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Cool GTX
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/10/28 10:16:29 (permalink)
StukaPT
Dear all,
Thanks for your replies, I solved the issue by associating the bank account to my Paypal.
Kind Regards.




Glad that worked out for you

RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
Thank You for Your Support


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polaroidik
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/04 07:36:08 (permalink)
I am currently dealing with similar issue caused by the same flaw of payment process involved.
I have multiple european mastercards (czech/norwegian, credit/debit) and using every single one of them i ended up with the same superfast sequence that ends with paypal error msg "something went wrong".
At some point I decided to investigate and used screen grabber to slow down his "turbo purchase process" while taking pictures and got a picture of paypal screen with tooltip/feedback from paypal with statement "merchant does not accept this card".
I tried to contact supportEU@evga.com, no responce.
 
 
Is there any workaround?.
Is there any support in this whatsoever, what is the actuall responce time of european support office?
 
 
That linking of bank account in paypal profile, suggested by in previous posts, didnt make any change for me. Account was verified and added into my paypal. During processing of payment, same issue.
 
Right now I am thinking about to giving a shot to paypal wallet/balance. Maybe ,who knows, maybe it will pass, maybe not.
 
So far, this is very very annoying and tiresome endevour.
If purchasing extended warranty is so problematic, why to bother.....

 

 
post edited by polaroidik - 2020/11/04 07:39:22
#7
Cool GTX
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/04 08:04:05 (permalink)
 
Are those "prepaid CC" / "gift cards" you are trying to use ?
 
https://eu.evga.com/legal/store/
 
It is about purchases .. might apply to the extended warranty purchase also ?
 
(excerpt)

4. Payment and Address Verification

EVGA does not accept the use of international- and prepaid credit cards linked to Paypal.
EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team.
If your shipping address does not match your credit card or other billing address EVGA reserves the right to verify the order and EVGA’s standard shipping and order process times may not apply.
 

RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
Thank You for Your Support


#8
polaroidik
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/04 09:32:18 (permalink)
-terminology-
Debit card - keyed to my primary bank account, paying with my own money from my bank account.
Credit card - keyed to secondary bank account, paying with bank's money, expenses are monthly deducted from my primary account
 
-answer-
Standard debit and credit cards. Those are the types of cards i do use and have already tried. I do not use any "special" (prepaid/gift) or whatever single charge/purpose cards.
 
I checked terms and the phrasing in link provided to EVGA store. There is a statement "EVGA does not accept the use of international- and prepaid credit cards linked to Paypal". This could explain a rejection for my international credit card. BUT this doesnt not explain rejections of regular international debit mastercards of mine.
 
P.S.: I have initiated paypal balance refill. I was told that i would take roughly two days to see anything happening on paypal. Then i could try direct payment w/o card involved.

 
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Steamfluff
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/06 15:45:40 (permalink)
polaroidik
-terminology-
Debit card - keyed to my primary bank account, paying with my own money from my bank account.
Credit card - keyed to secondary bank account, paying with bank's money, expenses are monthly deducted from my primary account
 
-answer-
Standard debit and credit cards. Those are the types of cards i do use and have already tried. I do not use any "special" (prepaid/gift) or whatever single charge/purpose cards.
 
I checked terms and the phrasing in link provided to EVGA store. There is a statement "EVGA does not accept the use of international- and prepaid credit cards linked to Paypal". This could explain a rejection for my international credit card. BUT this doesnt not explain rejections of regular international debit mastercards of mine.
 
P.S.: I have initiated paypal balance refill. I was told that i would take roughly two days to see anything happening on paypal. Then i could try direct payment w/o card involved.




Have you had any success with that? I'm trying to pay with a Czech debit MasterCard which I've never seen as "not accepted" anywhere, linking my bank account did not help and customer support is not responding to my ticket. A bit lost here. :(
#10
polaroidik
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/07 00:45:13 (permalink)
Paypal balance only payment for warranty wasnt possible to test yet, the wire transfer to fill up the wallet was finished but paypal is still processing it....
 
Tried again all cards, on different PCs, different ISP, different browsers. I dont think that i can do more from my pov.
I even convinced friend of mine to pay on my behalf (has similar cards background). No success.
There is something seriously broken in EVGA payment solution. I have never ever seen any paypal payment to be so obstructive...

 

 
post edited by polaroidik - 2020/11/07 02:09:49
#11
elvtal
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/07 19:28:35 (permalink)
I have the same "something went wrong" problem which pops up automatically after a brief flash of the finalize payment window (I guess at least as it is too fast to read). Maybe it is because for historical reasons my PayPal account is registered in Slovakia, but my billing address is now in Germany. But even if I tried to set the preferred card to pay PayPal charges from to my German VISA card it has failed. The whole page looks very poorly designed with just one single PayPal option. I guess it is just broken on Evga side, especially since I actually bought my card via the same PayPal account few days ago without any problems.
#12
elvtal
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/09 01:34:59 (permalink)
Just for others to help: I solved this by uploading the money to my PayPal balance. It seems it indeed for some reason does not want to use VISA cards linked with PayPal.
#13
polaroidik
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/09 23:15:09 (permalink)
Yeah, it took me some time to fill paypal balance.
Paypal was again and again returning wired payments (although the transfer was made as requested by multiple sources).
Moving money through Trustly solved that issue and further ordering of evga warranty through paypal balance was a piece of cake afterwards.
 
... the pacient is alive, despite of the new world order ...

 
#14
DarthCanada
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/10 13:44:46 (permalink)
what is the warranty for the RTX 3070?
#15
polaroidik
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/15 05:19:04 (permalink)
its based on purchase costs, not on model


 
#16
b3ka123
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Re: Cannot buy Extended Warranty for my RTX3090 in EU 2020/11/19 23:58:40 (permalink)
Thanks for info, something went wrong for me as well! I will fill-up the balance. 
#17
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