EVGA

Cannot access EVGA EU site

Author
XeqtR_GTR
New Member
  • Total Posts : 52
  • Reward points : 0
  • Joined: 2010/07/06 17:20:33
  • Location: Surrey, UK
  • Status: offline
  • Ribbons : 0
2021/09/12 15:50:47 (permalink)
Hey EVGA,
 
Recently purchased a 3070ti FTW3 and headed over to the EU product registration store I've previously used for my EVGA products.
 
Unfortunately, I cannot successfully access it. I go through the login procedure but then am stuck in a loop which keeps kicking me back to the login screen (url is https://secure.evga.com/us/login.asp)
 
I have tried different browsers, clearing cache, different PC, all to no avail. I am clearly logged in though as I can see my username at the top right, but cannot access any page such as Profile, Product Reg, RMA ect..
 
I found a few people who have similar issues on Reddit but the thread was a few months old, still with no resolution.
 
Any help with this?
 
Many thanks :)

12700k | 32GB 4000 CL15 | 3090 FTW3 | 1440p 165hz
#1

9 Replies Related Threads

    Flint 1760
    Omnipotent Enthusiast
    • Total Posts : 8295
    • Reward points : 0
    • Joined: 2009/04/26 15:44:26
    • Status: offline
    • Ribbons : 45
    Re: Cannot access EVGA EU site 2021/09/12 16:57:00 (permalink)
    The problems on the site, both EU and NA, come and go.  One thing you might try that has worked for me on occasion, when you get kicked back, try hitting the F5 key (refresh).  As I said, it has worked sometimes.


    #2
    XeqtR_GTR
    New Member
    • Total Posts : 52
    • Reward points : 0
    • Joined: 2010/07/06 17:20:33
    • Location: Surrey, UK
    • Status: offline
    • Ribbons : 0
    Re: Cannot access EVGA EU site 2021/09/12 18:03:58 (permalink)
    Flint 1760
    The problems on the site, both EU and NA, come and go.  One thing you might try that has worked for me on occasion, when you get kicked back, try hitting the F5 key (refresh).  As I said, it has worked sometimes.




    Tried that but no luck :(, Ctrl-Shift-R also...
     
    Could it by any chance be account bound issue? It has been like this for a few weeks now.

    12700k | 32GB 4000 CL15 | 3090 FTW3 | 1440p 165hz
    #3
    Cool GTX
    EVGA Forum Moderator
    • Total Posts : 30983
    • Reward points : 0
    • Joined: 2010/12/12 14:22:25
    • Location: Folding for the Greater Good
    • Status: online
    • Ribbons : 122
    Re: Cannot access EVGA EU site 2021/09/12 18:36:58 (permalink)
    log off, clear cache ... try log back on
     
     
    Do NOT use a VPN & check your browser security setting .. cookies are needed
     
     
    I was just able to log in to the eu & go to the product registration page ... https://eu.evga.com/support/register.asp
     
    from the North America site   . I was already logged in to North America site
     
     
    --> this is the path I used:
     
    https://www.evga.com/warranty/graphics-cards/
     
    Selected EMEA & Graphics Cards =   https://eu.evga.com/warranty/graphics-cards/
     
    which took me to:  https://secure.evga.com/EU/login.asp
     
    https://eu.evga.com/
     
     Products - Registration:  https://eu.evga.com/support/register.asp
     

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

    https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

    RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


    #4
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 102262
    • Reward points : 0
    • Joined: 2004/10/05 12:44:35
    • Location: Netherlands
    • Status: online
    • Ribbons : 84
    Re: Cannot access EVGA EU site 2021/09/13 00:04:30 (permalink)
    Best workaround is to log out. Then go to the parent website eu.evga.com and log in on that page. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #5
    XeqtR_GTR
    New Member
    • Total Posts : 52
    • Reward points : 0
    • Joined: 2010/07/06 17:20:33
    • Location: Surrey, UK
    • Status: offline
    • Ribbons : 0
    Re: Cannot access EVGA EU site 2021/09/13 04:24:00 (permalink)
    Thanks for getting back to me guys. I followed those steps and even tried them from a different PC (my other half's laptop) but I get the same issue every single time. 
     
    I get to the EU login page (https://secure.evga.com/EU/login.asp) and once I've put in my details it puts me here:
     

     
    After that I put in my password again, verify the captcha and then it loops me back to here:
     

     
    I then log in again and the same loop continues, no matter what I click on. I try to Sign Out, clear cache and try again but the outcome is the same.
     
    Perhaps its account related?

    12700k | 32GB 4000 CL15 | 3090 FTW3 | 1440p 165hz
    #6
    XeqtR_GTR
    New Member
    • Total Posts : 52
    • Reward points : 0
    • Joined: 2010/07/06 17:20:33
    • Location: Surrey, UK
    • Status: offline
    • Ribbons : 0
    Re: Cannot access EVGA EU site 2021/09/13 04:37:07 (permalink)
    Ok another update.
     
    After what seems to be an eternity of trying to log in and out via accessing different pages (My Evga, RMAs, product reg ect. ect.) it finally took me to a page which asked me to accept the new terms and conditions and update my personal info.
     
    I did that and now it appears to be working, I can access every page and have just registered my product. So it seems like it was account bound issue afterall, last time I accessed the site was 6 years ago to register my P2 1000W psu :)

    12700k | 32GB 4000 CL15 | 3090 FTW3 | 1440p 165hz
    #7
    Cool GTX
    EVGA Forum Moderator
    • Total Posts : 30983
    • Reward points : 0
    • Joined: 2010/12/12 14:22:25
    • Location: Folding for the Greater Good
    • Status: online
    • Ribbons : 122
    Re: Cannot access EVGA EU site 2021/09/13 19:08:19 (permalink)
    "finally took me to a page which asked me to accept the new terms and conditions" - YEP that will stop you if the box is not checked
     
    6yr ... don't be such a stranger
     
    Glad it is working for you

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

    https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

    RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


    #8
    XrayMan
    Insert Custom Title Here
    • Total Posts : 73000
    • Reward points : 0
    • Joined: 2006/12/14 22:10:06
    • Location: Santa Clarita, Ca.
    • Status: offline
    • Ribbons : 115
    Re: Cannot access EVGA EU site 2021/09/13 21:35:18 (permalink)
     
    Glad it's working.       

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
     &nbsp
    #9
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 102262
    • Reward points : 0
    • Joined: 2004/10/05 12:44:35
    • Location: Netherlands
    • Status: online
    • Ribbons : 84
    Re: Cannot access EVGA EU site 2021/09/14 00:08:52 (permalink)
    Glad this finally worked. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #10
    Jump to:
  • Back to Mobile