XeqtR_GTR
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Hey EVGA, Recently purchased a 3070ti FTW3 and headed over to the EU product registration store I've previously used for my EVGA products. Unfortunately, I cannot successfully access it. I go through the login procedure but then am stuck in a loop which keeps kicking me back to the login screen (url is https://secure.evga.com/us/login.asp) I have tried different browsers, clearing cache, different PC, all to no avail. I am clearly logged in though as I can see my username at the top right, but cannot access any page such as Profile, Product Reg, RMA ect.. I found a few people who have similar issues on Reddit but the thread was a few months old, still with no resolution. Any help with this? Many thanks :)
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Flint 1760
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Re: Cannot access EVGA EU site
2021/09/12 16:57:00
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The problems on the site, both EU and NA, come and go. One thing you might try that has worked for me on occasion, when you get kicked back, try hitting the F5 key (refresh). As I said, it has worked sometimes.
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XeqtR_GTR
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Re: Cannot access EVGA EU site
2021/09/12 18:03:58
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Flint 1760 The problems on the site, both EU and NA, come and go. One thing you might try that has worked for me on occasion, when you get kicked back, try hitting the F5 key (refresh). As I said, it has worked sometimes.
Tried that but no luck :(, Ctrl-Shift-R also... Could it by any chance be account bound issue? It has been like this for a few weeks now.
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Cool GTX
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Re: Cannot access EVGA EU site
2021/09/12 18:36:58
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rjohnson11
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Re: Cannot access EVGA EU site
2021/09/13 00:04:30
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Best workaround is to log out. Then go to the parent website eu.evga.com and log in on that page.
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XeqtR_GTR
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Re: Cannot access EVGA EU site
2021/09/13 04:24:00
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Thanks for getting back to me guys. I followed those steps and even tried them from a different PC (my other half's laptop) but I get the same issue every single time. I get to the EU login page ( https://secure.evga.com/EU/login.asp) and once I've put in my details it puts me here: After that I put in my password again, verify the captcha and then it loops me back to here: I then log in again and the same loop continues, no matter what I click on. I try to Sign Out, clear cache and try again but the outcome is the same. Perhaps its account related?
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XeqtR_GTR
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Re: Cannot access EVGA EU site
2021/09/13 04:37:07
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Ok another update. After what seems to be an eternity of trying to log in and out via accessing different pages (My Evga, RMAs, product reg ect. ect.) it finally took me to a page which asked me to accept the new terms and conditions and update my personal info. I did that and now it appears to be working, I can access every page and have just registered my product. So it seems like it was account bound issue afterall, last time I accessed the site was 6 years ago to register my P2 1000W psu :)
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Cool GTX
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Re: Cannot access EVGA EU site
2021/09/13 19:08:19
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"finally took me to a page which asked me to accept the new terms and conditions" - YEP that will stop you if the box is not checked 6yr ... don't be such a stranger Glad it is working for you
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XrayMan
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Re: Cannot access EVGA EU site
2021/09/13 21:35:18
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Glad it's working.
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rjohnson11
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Re: Cannot access EVGA EU site
2021/09/14 00:08:52
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Glad this finally worked.
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