I did a CHKDSK and nothing came up and did
mdsched too and there was hardware status error detected so I contacted Windows 10 support to see if they can restore some of my files and assumed maybe it was just my ram and he did tons of command prompts to fix the issue and here is the chat transcript. Tell me what you think guys
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Microsoft Answer Tech
Thank you for contacting Microsoft Support. I am Alejandra Calero. How can I help you today?
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I might have a slight Windows corruption but it seems to be working in order as it should be
Thing is I made an accident by shutting off my surge protector and not shutting off my power supply button before shutting down the PC
So I rebooted the PC and I ran a benchmark to make sure nothing is damaged
I see. Well, I am really glad to know that you really take care of your PC.
I wish everybody is as caring as you are.
In order to check if there is corruption on your system we need to run a couple of scans on the computer, Derek.
And apparently both of my SSD and SSHD scores were bad so I ran a memory diagnostics and the results were mentioned that I have hardware problems detected. So I opened Event Viewer and it shows errors and I am not sure where to proceed next. I can assume I would need to shut down and test each ram to see if both ram works well or what? Do I need to RMA my Ram? I hope my motherboard is fine which I am sure it is
Ok_
Are you the Administrator of the PC?
I even ran a sfc/scan earlier and it said there was an windows corruption but it was repaired before I did a memory diagnostics and yes I am the administrator
Okay. Thank you.
Did you run the CHKDSK command in order to check the status of your hard drives?
yes they are both fine
One thing
Well, that is good to know.
I typed in CHKDSK and it said Warning! F/Parameter not specified then it ran CHKDSK in read only mode but it checked and said the files are fine
And are you receiving any blue screens? Or any error after this happened?
Is that something I should be worried what it said in the first part?
nope
No blue screens at all
Okay. That's good.
No, that is to let you know that the scan will not affect (change or fix) any error found on the PC.
It will just look for errors and point them.
Now, the Errors that you have seen in the Event Viewer are, at some point, normal, sometimes when a process is not being used it stops and creates one of those errors.
The good thing is that you ran the sfc scan as well, and any file corrupted was fixed as well.
If you want to reassure that all system files are fine we can run a DISM scan.
ok
Open Command Prompt with Administrator privileges.
And type the following command:
DISM /Online /Cleanup-Image /CheckHealthYou can Copy and Paste it.
ok
By way, Derek, here is your case number
**********
Okay
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It says No component store corruption detected the operation completed successfully
ok np
So what does this mean?
That means that your system is okay.
Let's run another command:
DISM /Online /Cleanup-Image /ScanHealthOkay it said No Component store corruption detected The operation completed successfully
Awesome.
So I can assume that my SSD and SSHD is just dandy and fine
And the last one:
DISM /Online /Cleanup-Image /RestoreHealthokay
The restore operation completed successfully The operation completed successfully.
So what does this one do?
you restored my health to my pc? lol
Great. If there is any threat on the PC it should restore the health of it.
ok
LOL sounds really obvious when you put it like that.
yea
So is there another procedure?
Does this mean my RAM is corrupted a bit or something? Or is it my motherboard?
I am sure my processor is fine otherwise I wouldn't be talking to ya right now though. All I know there is a memory issue due to checking it by using the memory diagnostic
Unless this is something else.
Perhaps I need to test each ram stick and find out or what? I'll just wait til you figure out what else is up
I can easily go to best buy and replace a new ram lol
I see.
Yea I ran a mdsched the time it happened to see if it was the memory.
So I am not sure what specifically I should do next to determined if I really need to change my ram
Derek, by any chance do you have any Microsoft Store close to you?
Would reseating it make a difference which I doubt because it was a power down due to the surge protector and I should had shut it down via from the power supply button. I doubt my PSU is in bad shape at all cuz most of the time I know Power Supply has a fail safe protection I'm not so sure but it has a 10 year warranty and it's a GOLD version so I can assume it could work fine
A Microsoft store? Eh? What you mean?
I do have a Microsoft Store APP though lol
You mean like a PC shop?
Well there is one
not here but in Overland Park 30 mins from here
Yes, A Microsoft Store, like a little shop.
What about it?
You know I am using a desktop? Not a laptop?
In case you were thinking I was using a Microsoft Laptop
it's a custom built desktop
Well, the reason I am asking you that is because they can run a Diagnostic as well.
But, based on that you are telling me and all the scans you've ran and we ran together
We can make sure that your computer is behaving just fine.
but then why is there a memory diagnostic error on event viewer then?
If there is any harmful in your PC first symptom is to get slow performance, to get unresponsive programs, to get blue screens...
It said hardware error status detected during the test
I see
That is normal, as I mentioned to you before.
Well I ran benchmarks and the scores were lower for some odd reason
Okay well since we ran these commands I could probably run another benchmark and see how things run now
if nothing has changed then something has happened
When some processes are not being used they did not start correctly they stop.
Like maybe something was degraded or what? this isn't even old
I see
That is actually not to damage the computer, not to damage any physical part of the PC.
Do you think Reformatting would not make a difference but it shouldn't be a Windows issue
Well I shut off the surge protector and I didn't shut off my power supply button to off like I was supposed to
So I assumed I did a hard shut down which can corrupt something
So I was concerned why my PC benchmark score was horrible on the SSD and SSHD
My processor and ram is fine and gpu
Windows have a repair system when this kind of things happen.
I even caught image tearing in some of my games which has never happened
I see
Windows have a repair system?
Okay o well
I know and understand how concerning this might be for you.
So this isn't ram related? It was a file corruption?
I would do it as well, and I know how much you take care of your PC and that's great.
Specially when is a custom build PC, which is really great.
No, it is not.
And as you can see all the corruption scans are doing just fine as well.
If you want, we an run the diagnostic tool again and tell me the exact error you receive.
ok
So this just happened. I am about to find out if my desktop is okay or not.