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AnsweredHot!Brand new GPU puff of smoke

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FatalTryHardz
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2020/06/06 12:38:59 (permalink)
So I recently just purchased a 750w Seasonic Platinum PSU and a completely brand new GTX 1080 FTW2 for my computer. I'm posting in regards if it directly was my gpu or if it happened to be my psu to cause my gpu to make the puff of smoke right by the pci-e slots. My psu works fine with my 1060 and my 1080ti but I'm just curious on how a completely new gpu could be faulty at the start?
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Cool GTX
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Re: Brand new GPU puff of smoke 2020/06/06 13:22:18 (permalink)
FatalTryHardz
So I recently just purchased a 750w Seasonic Platinum PSU and a completely brand new GTX 1080 FTW2 for my computer. I'm posting in regards if it directly was my gpu or if it happened to be my psu to cause my gpu to make the puff of smoke right by the pci-e slots. My psu works fine with my 1060 and my 1080ti but I'm just curious on how a completely new gpu could be faulty at the start?



Welcome to the EVGA Forums
 
Dang that does not sound good
 
Did you use the PSU cables that Came with your new PSU ?
 
Was the GPU fully installed & locked in place ... in the MB's PCIe slot ?
 
Did anything touch on the back of your MB ... cause a short to ground ?
 
Time for some close inspection with a strong light.. you should unplug & disassemble PC --> Find the source
 
You might have to remove the MB for a good inspection
 
 

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HeavyHemi
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Re: Brand new GPU puff of smoke 2020/06/06 13:49:55 (permalink) ☼ Best Answerby FatalTryHardz 2020/06/06 19:11:36
FatalTryHardz
So I recently just purchased a 750w Seasonic Platinum PSU and a completely brand new GTX 1080 FTW2 for my computer. I'm posting in regards if it directly was my gpu or if it happened to be my psu to cause my gpu to make the puff of smoke right by the pci-e slots. My psu works fine with my 1060 and my 1080ti but I'm just curious on how a completely new gpu could be faulty at the start?

Do you mean brand new sealed in box? I was going to say I wasn't aware they were still selling new then....
https://www.newegg.com/evga-geforce-gtx-1080-08g-p4-6686-kr/p/N82E16814487319  though North of $800 would be a bad buy compared to say a RTX 2080.  I've worked in electronics for the better part of a half century and I can't tell you why there's random instances of failures and the magic smoke escaping. Capacitors can almost completely lose their capacity while sitting idle  in an unenergized state and can take several minutes to hours to recover and stabilize after application of power. This is why many things fail on power up: poorly regulated current/voltage surge.

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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/06 14:04:28 (permalink)
I used all of the new cables with the new psu.

The gpu was indeed fully installed. Matter of a fact, on the first initial boot it was all working, but I had to shut it off because my leds in my computer weren't on and then the second time comes around a few minutes later to turn on and poof, puff of smoke. I already rma'd it as I'm pretty sure it is the gpu indeed. I used a 1080ti on it and a 1060 on it with the new psu and it worked fine on it.
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/06 14:06:02 (permalink)
Cool GTX
FatalTryHardz
So I recently just purchased a 750w Seasonic Platinum PSU and a completely brand new GTX 1080 FTW2 for my computer. I'm posting in regards if it directly was my gpu or if it happened to be my psu to cause my gpu to make the puff of smoke right by the pci-e slots. My psu works fine with my 1060 and my 1080ti but I'm just curious on how a completely new gpu could be faulty at the start?



Welcome to the EVGA Forums
 
Dang that does not sound good
 
Did you use the PSU cables that Came with your new PSU ?
 
Was the GPU fully installed & locked in place ... in the MB's PCIe slot ?
 
Did anything touch on the back of your MB ... cause a short to ground ?
 
Time for some close inspection with a strong light.. you should unplug & disassemble PC --> Find the source
 
You might have to remove the MB for a good inspection
 
 


I used all of the new cables with the new psu.

The gpu was indeed fully installed. Matter of a fact, on the first initial boot it was all working, but I had to shut it off because my leds in my computer weren't on and then the second time comes around a few minutes later to turn on and poof, puff of smoke. I already rma'd it as I'm pretty sure it is the gpu indeed. I used a 1080ti on it and a 1060 on it with the new psu and it worked fine on it. (don't mind the other reply, I forgot to press quote)
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/06 14:08:29 (permalink)
HeavyHemi
FatalTryHardz
So I recently just purchased a 750w Seasonic Platinum PSU and a completely brand new GTX 1080 FTW2 for my computer. I'm posting in regards if it directly was my gpu or if it happened to be my psu to cause my gpu to make the puff of smoke right by the pci-e slots. My psu works fine with my 1060 and my 1080ti but I'm just curious on how a completely new gpu could be faulty at the start?

Do you mean brand new sealed in box? I was going to say I wasn't aware they were still selling new then....
  though North of $800 would be a bad buy compared to say a RTX 2080.  I've worked in electronics for the better part of a half century and I can't tell you why there's random instances of failures and the magic smoke escaping. Capacitors can almost completely lose their capacity while sitting idle  in an unenergized state and can take several minutes to hours to recover and stabilize after application of power. This is why many things fail on power up: poorly regulated current/voltage surge.


yeah I bought it on amazon, but it was listed as new. The technical support for evga said that it was probably sitting in amazons storage room since 2017 and has been idle ever since. I just can't believe I happened to be one of those people that got the bad luck from it. I feel like if I were to ever buy gpus now, that I'll go directly to their site and not amazon as I feel like evga knows that they need tested every now and then.
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HeavyHemi
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Re: Brand new GPU puff of smoke 2020/06/06 14:12:06 (permalink)
FatalTryHardz
Cool GTX
FatalTryHardz
So I recently just purchased a 750w Seasonic Platinum PSU and a completely brand new GTX 1080 FTW2 for my computer. I'm posting in regards if it directly was my gpu or if it happened to be my psu to cause my gpu to make the puff of smoke right by the pci-e slots. My psu works fine with my 1060 and my 1080ti but I'm just curious on how a completely new gpu could be faulty at the start?



Welcome to the EVGA Forums
 
Dang that does not sound good
 
Did you use the PSU cables that Came with your new PSU ?
 
Was the GPU fully installed & locked in place ... in the MB's PCIe slot ?
 
Did anything touch on the back of your MB ... cause a short to ground ?
 
Time for some close inspection with a strong light.. you should unplug & disassemble PC --> Find the source
 
You might have to remove the MB for a good inspection
 
 


I used all of the new cables with the new psu.

The gpu was indeed fully installed. Matter of a fact, on the first initial boot it was all working, but I had to shut it off because my leds in my computer weren't on and then the second time comes around a few minutes later to turn on and poof, puff of smoke. I already rma'd it as I'm pretty sure it is the gpu indeed. I used a 1080ti on it and a 1060 on it with the new psu and it worked fine on it. (don't mind the other reply, I forgot to press quote)



Yeah... ouch... I am making a bit of an assumption here. But if you powered on, then powered off then back on within a few minutes a GPU that had been sitting without power for a considerable period of time, yup that might do it.
 
FatalTryHardz



yeah I bought it on amazon, but it was listed as new. The technical support for evga said that it was probably sitting in amazons storage room since 2017 and has been idle ever since. I just can't believe I happened to be one of those people that got the bad luck from it. I feel like if I were to ever buy gpus now, that I'll go directly to their site and not amazon as I feel like evga knows that they need tested every now and then.

 
They never pull stock and retest. Once a unit is packaged for sale, it stays sealed until opened by the customer. So generally it should not matter where you purchased the GPU in regards to this issue.
post edited by HeavyHemi - 2020/06/06 14:15:06

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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/06 14:14:56 (permalink)
Also you mentioned that the capacitors will need minutes to hours to fully recover.. does that mean it could happen to work again or is it just fully busted?
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HeavyHemi
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Re: Brand new GPU puff of smoke 2020/06/06 14:16:26 (permalink) ☄ Helpfulby FatalTryHardz 2020/06/06 19:10:43
FatalTryHardz
Also you mentioned that the capacitors will need minutes to hours to fully recover.. does that mean it could happen to work again or is it just fully busted?

Oh no, once it's blown a component, it's toast. It is not uncommon for one of the input filter caps to blow right next to the PCIe slot.

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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/06 14:22:57 (permalink)
HeavyHemi
FatalTryHardz
Also you mentioned that the capacitors will need minutes to hours to fully recover.. does that mean it could happen to work again or is it just fully busted?

Oh no, once it's blown a component, it's toast. It is not uncommon for one of the input filter caps to blow right next to the PCIe slot.

okay so at least I know it's most definitely just my gpu. I legit was so worried that I called off of work because of over stressing about it and told them I had "personal reasons" behind it. First time I've ever done something that stupid. I've sent an rma to evga and the technician said it can be sent in for a replacement. Thank you both for your input on this!
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Re: Brand new GPU puff of smoke 2020/06/06 16:16:11 (permalink)
Happy to Help
 
Hope your RMA goes smooth
 
Give an update when your able to.
 
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Re: Brand new GPU puff of smoke 2020/06/06 17:21:25 (permalink)
O_O

Hope you're within the first 30 days of purchase if bought from evga. If not you'll get a recertified card.

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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/06 19:15:33 (permalink)
Sajin
O_O

Hope you're within the first 30 days of purchase if bought from evga. If not you'll get a recertified card.

Yeah well I bought it from Amazon but honestly i'd rather have a used card at this point that was just returned or something but is basically new (Not mined at all, because the last 1080ti i had I found out the hard way it was dying slowly from someone abusing it from mining it without proper care) because like HeavyHemi said, it might be from it being in storage for so long that the capacitors were struggling which is why I'd rather want a used one at this point.
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Re: Brand new GPU puff of smoke 2020/06/06 20:26:55 (permalink)
Shipped and sold by amazon? Or was it a 3rd party on amazon? If by amazon, and not a 3rd party the 30 days still apply... meaning you could still get a brand new card since you bought from an authorized evga retailer.

Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
 

 
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/06 22:03:39 (permalink)
Sajin
Shipped and sold by amazon? Or was it a 3rd party on amazon? If by amazon, and not a 3rd party the 30 days still apply... meaning you could still get a brand new card since you bought from an authorized evga retailer.


It was sold by IT Group Ltd.

Like I said, I'd rather have a used card or at least a card they test out before they decide to send it to me or something. I don't want a card that sat around for 3+ years in storage and just dies again from the capacitor
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/06 22:05:11 (permalink)
Sajin
Shipped and sold by amazon? Or was it a 3rd party on amazon? If by amazon, and not a 3rd party the 30 days still apply... meaning you could still get a brand new card since you bought from an authorized evga retailer.


although the card I got myself, was completely brand new and never opened, it blew a puff of smoke at me and just never started back up again. Put in my other gpus (1060 and 1080ti) and they were fine
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Re: Brand new GPU puff of smoke 2020/06/06 22:37:29 (permalink)
Could you post pictures of the damage to the card?

If you use Imgur to upload, right click and then “open image in a new tab” and post the link here.. please put a space between imgur.com so it is Imgur. Com so it doesn’t block your link.

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Re: Brand new GPU puff of smoke 2020/06/07 07:01:17 (permalink)
the_Scarlet_one
Could you post pictures of the damage to the card?

If you use Imgur to upload, right click and then “open image in a new tab” and post the link here.. please put a space between imgur.com so it is Imgur. Com so it doesn’t block your link.

+1... when you installed the power plug to the gpu was it real hard to get it in?

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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/07 08:35:11 (permalink)
wmmills
the_Scarlet_one
Could you post pictures of the damage to the card?

If you use Imgur to upload, right click and then “open image in a new tab” and post the link here.. please put a space between imgur.com so it is Imgur. Com so it doesn’t block your link.

+1... when you installed the power plug to the gpu was it real hard to get it in?

Well Idk what you mean by hard, you always seemingly have to push the plugs in a bit. It wasn't exactly hard to get them in though.
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/07 08:36:31 (permalink)
the_Scarlet_one
Could you post pictures of the damage to the card?

If you use Imgur to upload, right click and then “open image in a new tab” and post the link here.. please put a space between imgur.com so it is Imgur. Com so it doesn’t block your link.

ur.com/gallery/y4rVPdY

No burn marks, so there's not much that you'll get out of it. It was a really small puff of smoke with a spark, then it didn't turn on again. It happened right next to the pce-i connectors that most definitely have the capacitors there
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/07 08:37:57 (permalink)
the_Scarlet_one
Could you post pictures of the damage to the card?

If you use Imgur to upload, right click and then “open image in a new tab” and post the link here.. please put a space between imgur.com so it is Imgur. Com so it doesn’t block your link.

///////////////// gur. com/gall ery/y4rVPdY
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/07 08:46:35 (permalink)
Yeah idk about that link, that's the best i can do
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Re: Brand new GPU puff of smoke 2020/06/07 08:47:03 (permalink)
FatalTryHardz
the_Scarlet_one
Could you post pictures of the damage to the card?

If you use Imgur to upload, right click and then “open image in a new tab” and post the link here.. please put a space between imgur.com so it is Imgur. Com so it doesn’t block your link.

///////////////// gur. com/gall ery/y4rVPdY



https://imgur.com/gallery/y4rVPdY
 


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Re: Brand new GPU puff of smoke 2020/06/07 08:47:34 (permalink)


CoolGTX was quicker on the draw.

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Re: Brand new GPU puff of smoke 2020/06/07 09:00:56 (permalink)
the_Scarlet_one

CoolGTX was quicker on the draw.

 
Laptop beats phone 

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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/07 11:49:16 (permalink)
Cool GTX
the_Scarlet_one

CoolGTX was quicker on the draw.

 
Laptop beats phone 


Wow I'm stupid, sorry. Really new to the forums. If you guys want me to I can take the backplate off or will that ruin the warranty?
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/07 13:19:01 (permalink)
Cool GTX
the_Scarlet_one

CoolGTX was quicker on the draw.

 
Laptop beats phone 


tonight I'm going to use the paperclip method on my 650 gold PSU to make sure the fan is running. I'm suspecting it actually is the power supply itself as my 750 that is new in my computer the fan does not run from what I could see at the time on startup. I used my 650 on my 1080ti which draws more power so i should be able to use it on the 1080.
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Re: Brand new GPU puff of smoke 2020/06/07 13:24:08 (permalink)
You can take the card all the way down to the PCB o that you can see what happened. You will need new thermal paste, of course, but that should be the only thing required to put it back together.

Once you inspect the PCB, you will have to put it all back together, so don’t lose any of those tiny screws.

And do not feel that you have to take it apart. I am just a super curious person. If you don’t feel comfortable, don’t take the card apart.

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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/07 13:46:59 (permalink)
the_Scarlet_one
You can take the card all the way down to the PCB o that you can see what happened. You will need new thermal paste, of course, but that should be the only thing required to put it back together.

Once you inspect the PCB, you will have to put it all back together, so don’t lose any of those tiny screws.

And do not feel that you have to take it apart. I am just a super curious person. If you don’t feel comfortable, don’t take the card apart.

Yeah unfortunately, I didn't have a fun time taking apart my 1080ti back then because I do not prefer to mess with more of that unless I'm just replacing the fans or something. I'm going to paperclip check the psu tonight and paperclip check my older psu to see which one has the fans running. Pretty sure my seasonic psu is in fact broken as when I started my pc up, the psu fan itself didn't. I remember my other psu running though. Seasonic already accepted my request so I'm going to return it to them and get an evga instead. I'm having so much crappy luck with everything that's going on right now. I strictly play videogames because it's my happy place to get away from the reality I live in and the things around me temporary.
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FatalTryHardz
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Re: Brand new GPU puff of smoke 2020/06/07 14:17:12 (permalink)
the_Scarlet_one
You can take the card all the way down to the PCB o that you can see what happened. You will need new thermal paste, of course, but that should be the only thing required to put it back together.

Once you inspect the PCB, you will have to put it all back together, so don’t lose any of those tiny screws.

And do not feel that you have to take it apart. I am just a super curious person. If you don’t feel comfortable, don’t take the card apart.


I'm just wondering what they accept the RMA if the power supply might have broke it?
#30
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